You can manage billing and payments for G Suite by Google directly through your Squarespace account. We charge the same card you use to pay for your site. This guide covers information you should know about billing for G Suite and what to do if things go wrong.
Note: Google recently changed the pricing of G Suite plans. If you’re an existing G Suite customer, these prices may not match what you see in your Billing panel or previous invoices. We’ll send an email alerting you when the new prices will take effect for your account. To learn more about this change, read Google’s update.
- $72 / €62.40 / £55.20 / A$100.80 per user/email address plus tax if applicable
- Billed annually directly through Squarespace
- Prorated pricing (for example, if you add an email address halfway through your annual billing cycle, you’ll only be charged half the fee for the first payment)
- G Suite Basic
- $6 / €5.20 / £4.60 / A$8.40 per user/email address plus tax if applicable
- Billed monthly directly through Squarespace
- Prorated pricing (for example, if you add an email address in the middle of your monthly billing cycle, you’ll only be charged half the fee for the first month)
- G Suite Basic
Note: It's not possible to switch to a different G Suite billing cycle after creating your account. For example, if you create an annual plan, you can't change it to monthly later, and vice versa.
Free year offer
Customers who upgrade to the Business or Commerce plan can receive a free year of G Suite.
Your G Suite purchase may be subject to state and local sales taxes. If your account is subject to tax, you’ll see it added at checkout. To learn more, visit our guides on taxes in the United States, European Union, or Australia.
About the G Suite Basic plan
All G Suite accounts purchased through Squarespace are on G Suite's Basic plan. G Suite's Basic plan includes these features:
- Business email with Gmail
- Google Calendar
- Google Drive
- Google Docs
- Google Hangouts
- Other collaborative office products
To use a different G Suite plan, sign up through Google directly instead of Squarespace's integration.
Separate billing subscription from your website
Billing for G Suite is separate from site subscriptions and Squarespace Domains. If you cancel your site subscription or let it expire, we won’t turn off auto-renew for your G Suite account and you can continue using it.
We won't turn off auto-renew for your G Suite account if you cancel your Squarespace Domain or let it expire, but your G Suite account won't work without an active domain with MX records. If you transfer your domain away from Squarespace, you can continue managing G Suite through Squarespace or cancel it to transfer the account to Google.
Review subscription details and invoices
Review your G Suite subscription in the Billing & Account panel.
Review invoices in the Invoices panel. If you have multiple G Suite users, the G Suite fee appears as a lump sum. For example, if you have two users and are on the monthly plan for G Suite, the line item will be $10.
Refund eligibility depends on your G Suite plan. To learn more about refunds, visit Refund policies.
To prevent service interruptions, all G Suite accounts are set to renew automatically by default. You can see the renewal date for your G Suite account in the Billing & Account panel.
To give you time to update your credit card information or to disable the renewal, we send an email reminder to annual accounts 30 days before your renewal date. Then, we charge your renewal payment 15 days before your renewal date, unless you disable the renewal.
Note: We don't send email reminders for monthly G Suite accounts. Monthly accounts are charged on the renewal date listed in the Billing & Account panel.
To renew your subscription, you don't need to take any further action as long as the credit card you have on file with us is valid.
To disable auto-renew:
- In the Home Menu, click Settings, then click Email & G Suite.
- Click Billing & Account.
- Uncheck Auto-renew.
When your billing cycle ends, your G Suite email will be suspended. After 40 days, it will be disconnected from your site and transferred to Google. For steps on cancelling and transferring your G Suite account to Google immediately, visit Cancelling your G Suite account.
Note: Your plan will renew on the same billing cycle you signed up for, either monthly or annual. It's not possible to switch your billing cycle.
If we can’t charge your card
If we can’t authorize the renewal charge, your G Suite account will be past due. We’ll try to charge the credit card on file several times over the next 14 days. You can update your card at any time during this grace period to manually push a charge:
- Annual G Suite accounts - In the Home Menu, click Settings, then click Email & G Suite. Click the Renew G Suite button, then follow the prompts to update your billing credit card.
- Monthly G Suite accounts - In the Home Menu, click Settings, then click Billing & Account. Follow the steps to update your billing credit card.
If we still can’t authorize the card after 14 days, your G Suite account will be suspended.
Tip: To keep your G Suite account active, always keep your billing credit card up to date.
Reactivate a suspended account
If your G Suite is suspended, you'll lose access to your email inboxes and other G Suite features. You’ll then have 40 days to reactivate your G Suite account before it’s completely cancelled in Squarespace and transferred to Google.
- In the Home Menu, click Settings, and then click Email & G Suite.
- Click Reactivate Account
- Verify the payment information and terms, then click Renew G Suite.
Reseller access and API access
By default, your G Suite account includes reseller and API access. These permissions allow Squarespace to see your account details for billing and support purposes. If you disable access to either one, Squarespace can't offer billing support, and your account will transfer to Google on its renewal date.
To avoid this, ensure that both are always enabled within your G Suite account.
To enable reseller access:
- Log into your G Suite Admin console.
- Click Company Profile, then click Profile.
- Ensure that the Reseller Access box is checked.
- Click Savechanges.
To enable API access:
- Log into your G Suite Admin console.
- Click Security, then API reference.
- Ensure that the Enable API access box is checked.
- Click Save changes.