Reviewing your Squarespace account invoices

Where to find your invoices, what information is included on them, and answers to common invoice-related questions.

Last updated December 12, 2024

Each payment has its own invoice. To open and print billing invoices for your Squarespace subscriptions, open the Billing panel and click Invoices.

For security purposes, we don't send invoices to you via mail or email. Instead, they automatically appear in your Billing panel in chronological order, starting with your most recent payment.

Tip

This guide is about charges from Squarespace to your account, like subscription renewals or Getty Image purchases. To learn about sending your clients invoices through Squarespace, visit Invoicing clients.

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Before you begin

  • Invoices are only available in the site, domain, or other subscription with the associated charges. If you have multiple sites or domains, check each one's invoices individually.
  • Only owners, administrators, and contributors with billing permissions can access Squarespace invoices. If you're not able to access a particular site or domain's billing panel, you may need to contact the owner or an administrator to request billing permissions.
  • If you have questions about invoices related to a Google Domain that was migrated to Squarespace, review Invoices and the Google Domains migration.
  • You can change the language on your invoices by changing your account language.
  • To review your current subscriptions, including domains and Google Workspace, visit Checking billing subscriptions.

Open an invoice

To review an invoice:

  1. Open the Billing panel.
  2. Click Invoices.
  3. Click an invoice to view its details.

Tip

If you can’t find an invoice for a domain, open the Domains dashboard. Choose a domain, then click Billing, then Invoices. If a domain isn't appearing on your dashboard, then you likely need to log into Squarespace with a different email address. If you don’t know which email address your Squarespace-managed domain is linked to, follow our account recovery steps.

You'll receive separate invoices for the first payment and renewals of:

Your invoices are listed chronologically, starting with the most recent. ‌You may need to scroll to find earlier invoices.

What’s on an invoice

All of our invoices contain a standardized set of information outlined below.

You can't customize or edit invoices. The only exception is the name you enter when providing billing information. This name is only for the invoice. It doesn’t need to match the name on the card. To update billing information, and affect future invoices, visit Updating your payment method.

Note

You can't edit the Cardholder name field if PayPal is your payment method. We pull your billing information from your PayPal account instead.

Invoices include:

  • The cardholder name and business name
  • Last four digits of the payment method charged
  • Amount due and paid
  • “Issued by Squarespace”
  • The service or subscription
  • Your built-in domain
  • Subtotal
  • Discount, if applicable
  • Google Workspace seat, if applicable
  • PayPal email address, if applicable
  • Tax collection or exemption, if applicable, including:

Unpaid invoices will appear with a red mark on the left side.

Print or download

To print or download an invoice, click the Print button near the bottom-right corner of the invoice.

You can only print or download each invoice individually. It’s not possible to print or download invoices in bulk at this time.

Invoice and bank statement don't match

The amount due and paid on your invoice may not match the amount deducted from your bank account. Below are some possible reasons for this discrepancy. 

Added fees

Your bank might charge an added fee if you’re a customer:

  • Outside the US and transacting with our US bank account
  • Who uses a currency that your bank needs to convert

Note

Not all banks charge fees for these specific scenarios. If the amount on your bank statement doesn't match your invoice, we recommend contacting your bank to learn more about possible added fees.

Combined invoices

When you receive more than one invoice in close succession, the amount deducted from your bank account might be a combination of the invoices. For example, if you receive an invoice for a $20 domain subscription and a $276 annual Business website subscription on the same day, you may notice a single deduction of $296 from your bank account.

$0 invoices

If you receive a $0 invoice, it means a purchase, renewal, or subscription change occurred but didn’t require a refund or charge. Some common scenarios that generate $0 invoices include:

These invoices are meant to be a receipt of the change. Because $0 invoices don't result in an exchange of funds, they don't include your cardholder or business information.

Invoices and the Google Domains migration

Squarespace recently acquired all domain registrations and associated customer accounts from Google Domains. Below are common scenarios related to invoices you might encounter if you had a Google Domains account.

Invoices before the migration

Renewal of your domain after the migration to Squarespace will appear on an invoice in your Squarespace account, but any charges prior to the migration won't be accessible through Squarespace.

For information on payments made to Google before the migration, search for Google Domains receipts sent to your email or contact Google.

Google Workspace renewal invoices after the migration

If you have a Google Workspace account that migrated to Squarespace with your domain, you may receive an invoice with multiple charges for your Google Workspace renewal.

This isn't a double charge. The last charge you received from Google was for the partial billing period before the migration. On your Squarespace invoice, the first charge is the prorated amount for the remainder of that billing cycle after the migration. The second charge is the standard renewal of your subscription through Squarespace.

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Reviewing your Squarespace account invoices