Steps to reactivate your Google Workspace subscription through your Squarespace account.

If the Google Workspace subscription you purchased through Squarespace becomes suspended, you'll lose access to your email inboxes and other Google Workspace features. You have a limited amount of time to reactivate it before it’s canceled through Squarespace and transferred to Google.

Use this guide to learn how Google Workspace accounts become suspended, how to reactivate your account, and what happens if it’s too late to reactivate.

When a Google Workspace account becomes past due

If we can’t authorize the renewal charge, your Google Workspace account becomes past due. We’ll try to charge the payment method on file multiple times over the next 15 days. You can update your payment method at any time during this period. To retry your payment:

1. Open the billing panel.
2. Click Subscriptions.
3. A notification that your payment is past due will appear. Click Retry payment or Update payment info, and follow the prompts to update your payment method.

If we can’t authorize the card after 15 days, your Google Workspace account is suspended.

Tip: To keep your Google Workspace account active, always keep your payment method up to date.

Reactivate a suspended Google Workspace account

If we suspend your Google Workspace account, you'll lose access to your email inboxes and other Google Workspace features. You’ll have 40 days to reactivate your Google Workspace subscription before it’s completely canceled in Squarespace and transferred to Google.

Keep in mind, reactivation can take up to 24 hours. During that time, you may not have full access to Google Drive or Gmail. To reactivate your Google Workspace account:

1. Ensure you update your payment method.
2. Open the Domains dashboard.
3. Click the domain linked to the suspended Google Workspace subscription.
4. Click Email, then click Google Workspace.
5. Click the subscription, then click Reactivate Account.
6. Verify the payment information and terms, then click Confirm payment. 

Note: If your subscription is suspended, you can only reactivate on the same plan. It's not possible to reactivate on a different plan.

If you don’t reactivate your Google Workspace account in 40 days

If you don’t reactivate your suspended account in 40 days, your Google Workspace account is canceled in Squarespace and automatically transferred to Google. To keep your Google Workspace account active after a transfer, set up billing through Google. 

Troubleshooting Google Workspace account reactivation

If you followed the steps to reactivate your Google Workspace account through Squarespace, and still can’t send or receive emails, keep in mind that reactivation can take up to 24 hours. During that time, you may not have full access to Google Drive or Gmail. If it’s been over 24 hours, try the following:

• Check that you’ve correctly added Google’s MX records to your DNS records. 
• If you have a Squarespace domain, confirm your domain subscription is active. 
• If you have a third-party domain, confirm your domain is properly connected.