Adding Google Workspace MX records

Add MX records to your domain, to ensure your email works properly.

Last updated January 13, 2025

If you use Google Workspace (previously G Suite) with your Squarespace domain, you need to add MX records to send and receive email. In some cases, setting up Google Workspace adds these records automatically.

If you can't send or receive email, your domain might be missing these MX records. This guide explains how to add them to your domain so your email works.

Tip

If you can't send or receive email, it could also be due to:

For a list of common Google Workspace error messages, review Troubleshooting Google Workspace.

Before you begin

Add MX records to a Squarespace-managed domain

If your Google Workspace account is connected to a Squarespace domain, MX records should already be in your domain as part of your account setup. Follow these steps to check for these records, and if necessary, add them manually.

Accessing this feature

If you registered your domain through Squarespace or connected a third-party domain via Nameserver Connect, you can adjust your DNS settings in your domains dashboard. If your DNS settings aren’t accessible via Squarespace, follow our steps on adding MX records to a third-party domain instead.

Step 1 - Check for MX records

To check for Google Workspace MX records:

  1. Open your domains dashboard.
  2. Click the Squarespace domain you use for your Google Workspace account.
  3. Click DNS.

In your settings, look for Google Workspace DNS records. Most likely, you'll have five records under Google Workspace that look similar to this:

Google_Workspace_Squarespace_domain_DNS_settings.jpg

Instead, you may have a single record under Google records that looks like this:

Screenshot 2024-11-06 at 12.13.22 PM.png

You should only have a set of five records or a single record, but not both. Depending on your set up, you may need to do one of the following:

  • If you have one of these records types and it's set up correctly, you don't need to take action, and you can stop here.
  • If you have one of these record types but there's an error, delete the records and re-add them using the Google Workspace MX preset option.
  • If you don't have either record type, add them using the Google Workspace MX preset option.

Step 2 - Add missing MX records

If the MX records aren't present, you can add them manually. In the DNS Settings panel, select Google Workspace MX from the Add Preset dropdown menu. This adds the required records, so you don't need to type them in. If you can't add the Google Workspace MX record

Add MX records to a third-party domain

If your Google Workspace account is connected to a third-party domain, ensure you add the correct MX records to your domain's DNS settings to complete your account setup. You should get instructions for this step by email after signing up. You can also find provider-specific steps in Google’s documentation.

Add an MX record to a subdomain

To use Google Workspace with a subdomain, add a single MX record to the subdomain.

  1. Open your domains dashboard.
  2. Click DNS, scroll to Custom records, then click Add record
  3. In the Host field, enter the subdomain. For example, if your subdomain is subdomain.rootdomain.com, enter subdomain.
  4. Select MX from the Type drop-down menu.
  5. In the Priority field, enter 10.
  6. In the Data field, enter smtp.google.com.

Wait 72 hours

New MX records may take up to 72 hours to fully process and send email to your address.

If you can’t send or receive mail after 72 hours, contact us.

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