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Signing up for Google Workspace

This guide will walk you through signing up for Google Workspace through your Squarespace site.

Google Workspace isn't available on Mobile Start plans.
Note: The previous version of Google Workspace was G Suite by Google. If you signed up when it was called G Suite, it's now a Google Workspace account, but the functionality is the same.

Before you begin

  • Ensure that you meet the eligibility requirements.
  • Set your primary domain to the domain you choose for Google Workspace. You can only register one Google Workspace account per Squarespace site, even if you have multiple custom domains. The domain you choose can't include special characters (such as ü, é, ñ). If your primary domain doesn't match your selected Google Workspace domain, Google won't be able to verify your domain.
  • Confirm that you've properly configured your DNS records to connect your custom domain to Squarespace. After you've created the Google Workspace account you can change these DNS records.
  • If you're using a Squarespace Domain for your Google Workspace account, ensure that you've verified your domain ownership and that the domain is active.
  • Ensure that your homepage is enabled and not hidden behind a page password.
  • Set your site to Public from the Site Availability panel. You can set it back to Private or Password Protected once the Google Workspace setup is complete.

Step 1 - Sign up

  1. In the Home Menu, click Settings, then click Google Workspace. If you're using a parking page, click Email in the Home Menu.  
  2. Select the Monthly or Annual billing plan. It's not possible to switch to a different Google Workspace billing plan after creating your account.
  3. In the Registration panel, create a username that meets Google's name and password guidelines. The username will be the first part of your new Google Workspace email address. As you type, a preview of the full email address (username and domain) will populate under New Email Address. The Domains field automatically populates with your primary domain. If you have more than one domain, use the drop-down to select a different domain for your email address.
  4. Under Contact Information, replace name@example.com with an email address you already use. If you don't have an Organization Name, enter your name in the text field. If your country doesn't use a Postal Code, leave this field blank.
Note: The address used to replace name@example.com in the Contact Information field should be your current email address, like your personal email, not the new email address you're creating. Enter the email address you'd like to register with Google Workspace under Username and Domain.
  1. Click Save and Continue.
  2. In the next panel, add your credit card information. To avoid failures, use a card that doesn't have 3D Secure features.
  3. Review the order, then click Save and Continue.
  4. Review the order and the terms of service, then click Confirm and Purchase.
  5. You'll see a message confirming the account registration is processing. Click Go To Google Workspace to return to the Google Workspace panel.

The email address you just created has Administrator permissions in Google Workspace. To learn more about the Administrator role, visit Google's documentation.

Note: After completing Step 1, you'll see an error message in Squarespace that says Google couldn't verify domain. The error message should go away after you complete Step 3 in this guide. If you continue to see it, follow the steps in Retrying Google Workspace domain verification

Step 2 - Receive a temporary password at your current email address

  1. Check your current email address you entered when signing up for Google Workspace. We’ll send you an email with a temporary password for your Google Workspace account. In the email, click the Log into Email link.
  2. If you don’t receive this email, first check your spam folder.
  3. If you don't find the email in your spam folder, return to the Google Workspace panel in your Squarespace site, click the user you created, and then click Send Invitation or Reset Password.

Step 3 - Complete setup in Google Workspace

  1. Log in using the temporary password and the new email address you created. If you’re already logged into another Google Workspace or Gmail account, you’ll first choose Add account and then log in.
  2. Review Google Workspace's Terms of Service and click Accept.
  3. Create a new password for your account to replace the temporary one, and click Change Password.
  4. Review Google Workspace's supplemental Terms of Service and click Accept Terms of Service.
  5. You'll be taken to your new Google Workspace inbox.
Note: If you’re not taken directly to an inbox or if a registration failure or other error message appears, visit Troubleshooting Google Workspace.

Google can't verify my domain

We try to automatically verify your domain with Google Workspace during your signup process. If you see this message in your Google Workspace panel, click Try again and refresh your browser. If the message continues to appear, visit Retrying Google Workspace domain verification for next steps.

Unfamiliar owner on my domain

If you're using Google Search Console or Google Analytics on your site and complete Google Workspace signup with the same domain, you may see verifications@reseller.squarespaceapps.com listed as one of the owners of your domain.

This is normal, as Squarespace uses that email address to automatically verify your domain with Google Workspace on your behalf when you sign up. There isn't an option to remove or unverify that email, but this won't affect your Google Workspace, Analytics, or Search Console accounts.

Step 4 - Add MX records

Google Workspace requires Mail Exchange (MX) records to send from and receive email to your inbox. The steps you’ll take to add these records depends on whether the domain you use for Google Workspace is a Squarespace Domain or a third-party domain.

Squarespace Domains

If you create a Google Workspace account using a Squarespace Domain, the MX records generate in your domain’s DNS settings automatically. To ensure the records have generated, visit Adding Google Workspace MX records.

Third-party domains

If you registered your domain through a third party like GoDaddy or 1&1, you’ll receive an email with instructions on how to add MX records to your domain's DNS settings. This step is required to receive email at your Google Workspace email addresses.

To learn how to add MX records to a third-party domain, visit Google’s documentation. Find steps for your specific domain host in their provider-specific MX records guides.

Tip: Your MX records may take up to 72 hours to fully resolve and direct email to your new address. To avoid a longer wait, ensure that your domain is fully connected to Squarespace before adding MX records.

Next steps

After completing these steps, you’ve successfully signed up for Google Workspace. You now have an email address for your custom domain. From here, you can:

Note: Don't use your Google Workspace address as your Squarespace account email address. If your domain expires or you forget the password for both accounts, you could be locked out of Squarespace. If you've already done this, we recommend changing your account email address.
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