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Signing up for G Suite

This guide will walk you through signing up for G Suite through your Squarespace site.

G Suite isn't available on Mobile Start plans.

Before you begin

  • Ensure that you meet the eligibility requirements.
  • Set your primary domain to the domain you choose for G Suite. You can only register one G Suite account per Squarespace site, even if you have multiple custom domains. The domain you choose can't include special characters (such as ü, é, ñ). If your primary domain doesn't match your selected G Suite domain, Google won't be able to verify your domain.
  • Confirm that you've properly configured your DNS records to connect your custom domain to Squarespace. After you've created the G Suite account you can change these DNS records.
  • If you're using a Squarespace Domain for your G Suite account, ensure that you've verified your domain ownership and that the domain is active.
  • Ensure that your homepage is enabled and not hidden behind a page password.
  • Set your site to Public from the Site Availability panel. You can set it back to Private or Password Protected once the G Suite setup is complete.

Step 1 - Sign up

  1. In the Home Menu, click Settings, then click Email & G Suite. If you're using a parking page, click Email in the Home Menu.  
  2. Select the Monthly or Annual billing plan. It's not possible to switch to a different G Suite billing plan after creating your account.
  3. In the Create Account panel, complete the required fields, ensuring your username follows Google's name and password guidelines. Under Contact Information, replace name@example.com with an email address you already use. If you don't have an Organization Name, enter your name in the text field. If your country doesn't use a Postal Code, leave this field blank.
Note: The address used to replace name@example.com in the Contact Information field should be your current email address, like your personal email, not the new email address you're creating. Enter the email address you'd like to register with G Suite under Username and Domain.
  1. Click Continue.
  2. Review the order summary that appears.
  3. Click Purchase.
  4. You'll see a message confirming the account registration is processing. Click Okay to return to the Email & G Suite panel.  

The email address you just created has Administrator permissions in G Suite. To learn more about the Administrator role, visit Google's documentation.

Note: After completing Step 1, you'll see an error message in Squarespace that says Google couldn't verify domain. The error message should go away after you complete Step 3 in this guide. If you continue to see it, follow the steps in Retrying G Suite domain verification

Step 2 - Receive a temporary password at your current email address

  1. Check your current email address you entered when signing up for G Suite. We’ll send you an email with a temporary password for your G Suite account. In the email, click the Log into Email link.
  2. If you don’t receive this email, first check your spam folder.
  3. If you don't find the email in your spam folder, return to the Email & G Suite panel in your Squarespace site, click the user you created, and then click Send Invitation or Reset Password.

Step 3 - Complete setup in G Suite

  1. Log in using the temporary password and the new email address you created. If you’re already logged into another G Suite or Gmail account, you’ll first choose Add account and then log in.
  2. Review G Suite's Terms of Service and click Accept.
  3. Create a new password for your account to replace the temporary one, and click Change Password.
  4. Review G Suite's supplemental Terms of Service and click Accept Terms of Service.
  5. You'll be taken to your new G Suite inbox.
Note: If you’re not taken directly to an inbox, are asked to verify your domain, or if you see an error message, visit Troubleshooting G Suite.

I see an unfamiliar owner on my domain

If you're using Google Search Console or Google Analytics on your site and complete G Suite signup with the same domain, you may see verifications@reseller.squarespaceapps.com listed as one of the owners of your domain.

This is normal, as Squarespace uses that email address to automatically verify your domain with G Suite on your behalf when you sign up. There isn't an option to remove or unverify that email, but this won't affect your G Suite, Analytics, or Search Console accounts.

Step 4 - Setting up MX records

G Suite requires Mail Exchange (MX) records to send from and receive email to your inbox. The steps you’ll take to add these records depends on whether the domain you use for G Suite is a Squarespace Domain or a third-party domain.

Squarespace Domains

If you create a G Suite account using a Squarespace Domain, the MX records generate in your domain’s DNS settings automatically. To ensure the records have generated, visit Adding G Suite MX records.

Third-party domains

If you registered your domain through a third party like GoDaddy or 1&1, you’ll receive an email with instructions on how to add MX records to your domain's DNS settings. This step is required to receive email at your G Suite email addresses.

To learn how to add MX records to a third-party domain, visit Google’s documentation. Find steps for your specific domain host in their provider-specific MX records guides.

Tip: Your MX records may take up to 72 hours to fully resolve and direct email to your new address. To avoid a longer wait, ensure that your domain is fully connected to Squarespace before adding MX records.

Next steps

After completing these steps, you’ve successfully signed up for G Suite. You now have an email address for your custom domain. From here, you can:

Note: Don't use your G Suite address as your Squarespace account email address; if your domain expires or you forget the password for both accounts, you could be locked out of Squarespace. If you've already done this, we recommend changing your account email address.
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