Remarque : même si nos guides les plus populaires ont été traduits en français, certains guides sont uniquement disponibles en anglais.

Traiter les commandes

Follow this guide to learn how to fulfill new orders when they arrive in your store. When you fulfill an order, you can add a tracking number for the package.

To print shipping labels for orders, use our integration with ShipStation.

Tip: Try the Squarespace Commerce app to fulfill orders on your mobile device. The app automatically adds tracking numbers when you scan shipping labels, helping you speed up order fulfillment. Download: iOS, Android.

Avant de commencer

  • Orders for physical products can be marked as fulfilled, with the option to send a fulfillment notification including a tracking number.
  • Orders for service products can be marked as fulfilled, with the option to send a fulfillment notification.
  • Orders for digital products or gift cards are fulfilled automatically.
  • Marking an order as Fulfilled helps with record keeping, but isn't required to receive funds from the purchase, or to continue a customer's subscription.

Get new order notifications

Get emails

If you're an Admin or Store Manager, you'll receive email notifications for each new order. The email comes from no-reply@squarespace.com, with the subject line A new order has arrived.

The notification email includes:

If the product is a subscription, the email also includes the next renewal date.

The customer will see similar information in their Order Confirmed email, which acts as their receipt.

Get mobile push notifications

Download the Squarespace Commerce App and enable push notifications on your phone to receive alerts for new orders.

View the order details

Open an order to view its details.

  1. Dans le Menu principal, cliquez sur Commerce, puis sur Commandes. Vous pouvez également appuyer sur la touche ? dans n’importe quel panneau ouvert et rechercher des commandes.
  2. Hover over the Orders drop-down menu and click Pending Orders, Fulfilled Orders, or Cancelled Orders.
  3. Click any order to open the Order Summary window.
Astuces :
  • You can also search by the customer's order #, email, or name. When searching by order number, exclude the #.
  • Utilisez les raccourcis de menu pour ajouter au menu principal des liens vers les principaux panneaux Commerce.

The Order summary includes:

  • Billed to
  • Identifiant de la transaction
  • Custom product and checkout form responses
  • Éléments
  • Numéro de commande
  • Total de la commande
  • Quantities
  • Shipping costs
  • Shipping to
  • Sous-total
  • Taxe

If the order is for a subscription product, the Order Summary displays a link to view the subscriber details.

Click the tabs to view:

  • Activity - This tab shows the history of the order, including changes in payment status and fulfillment status. The name, date, and contributor who made each change also display.
  • Internal notes - Add or view notes about the order.
  • Email notifications - Resend the order confirmation email.

The app will always open on the Orders dashboard.

  1. If you're on a different dashboard, tap Orders.
  2. Tap Pending, Fulfilled, and Cancelled to view orders by status.
  3. Tap the Sorted By drop-down menu to sort by order date.
  4. To search for an order, swipe down and type the customer’s name or order number into the Search field.
  5. Appuyez sur une commande pour afficher ses détails.

In the order details, scroll to see:

  • Custom product and checkout form responses
  • Date and time of the order
  • Option de livraison
  • Email
  • Total général
  • Remarques internes
  • Éléments
  • Numéro de commande
  • Informations de paiement
  • Quantities
  • Adresse de livraison
  • Shipping costs
  • Sous-total

The app will always open on the Orders dashboard.

  1. If you're on a different dashboard, tap Orders.
  2. Tap Pending, Fulfilled, and Cancelled to view orders by status.
  3. Tap the Sorted By drop-down menu to sort by order date.
  4. To search for an order, swipe down and type the customer’s name or order number into the Search field.
  5. Appuyez sur une commande pour afficher ses détails.

In the order details, scroll to see:

  • Custom form responses
  • Date and time of the order
  • Option de livraison
  • Email
  • Total général
  • Remarques internes
  • Éléments
  • Numéro de commande
  • Informations de paiement
  • Quantities
  • Adresse de livraison
  • Shipping costs
  • Sous-total

 

Fulfill a pending order

When you’re ready to ship a physical order, or when you’ve completed a service order, follow these steps to mark the order as fulfilled. Orders made via Point of Sale are automatically fulfilled.

Astuce : utilisez les raccourcis de menu pour ajouter au menu principal des liens vers les principaux panneaux Commerce.
  1. Dans le Menu principal, cliquez sur Commerce, puis sur Commandes. Vous pouvez également appuyer sur la touche ? dans n’importe quel panneau ouvert et rechercher des commandes.
  2. In the top-left corner, hover over the Orders drop-down menu, and select Pending Orders.
  3. Cliquez sur une commande pour l’ouvrir.
  4. In the order summary, click Mark Fulfilled. You may need to scroll down depending on your browser window size.

3.1.png

  1. To send an “Order Fulfilled” email to the customer, leave Send Order Fulfilled Notification checked. This email will send immediately after clicking Confirm. Uncheck this option if you don’t want to send an email.
  2. Optional: To help you and the customer track the package online, add a tracking number in the Tracking Number field. Including a tracking number helps you track the shipment.
  3. If we recognize the carrier based on the tracking number, the Carrier drop-down menu will automatically update. If you’re using a carrier we don’t recognize, select Other, and enter the name of the carrier. Our recognized carriers are:
  • Australia Post

  • Canada Post

  • DHL
 eCommerce
  • DHL Express
  • FedEx

  • UPS

  • USPS

  • Royal Mail

  1. Click Confirm to fulfill the order.
  1. After you’ve logged in and selected a site, the app will always open on the Orders dashboard. If you’re on a different dashboard, tap Orders. Your pending orders display by default.
  2. Find the order, and tap it to open the order details.
  3. At the bottom of the screen, tap Fulfill order.
  4. To send an “Order Fulfilled” email to the customer, leave the Send Fulfillment Email toggle on. To skip the email, switch the toggle to off.
  5. To include a tracking number in the email, scan the shipping label barcode or tap the field and enter it manually. Including a tracking number helps you track the shipment.
  6. If the shipping carrier doesn’t auto-populate, tap the Select Carrier drop-down menu to select your carrier.
  7. Tap Fulfill to fulfill the order. The order will move to the Fulfilled tab.
  1. After you’ve logged in and selected a site, the app will always open on the Orders dashboard. If you’re on a different dashboard, tap Orders. Your pending orders display by default.
  2. Find the order, and tap it to open the order details.
  3. At the bottom of the screen, tap Fulfill order.
  4. To send an “Order Fulfilled” email to the customer, leave the Send Fulfillment Email toggle on. To skip the email, switch the toggle to off.
  5. To include a tracking number in the email, scan the shipping label barcode or tap the field and enter it manually. Including a tracking number helps you track the shipment.
  6. If the shipping carrier doesn’t auto-populate, tap the Select Carrier drop-down menu to select your carrier.
  7. Tap Fulfill to fulfill the order. The order will move to the Fulfilled tab.

How tracking numbers appear

You can add tracking numbers for physical products.

  • The tracking number is included in the Order Fulfilled notification.
  • It's also available in the order summary for your records.
  • If the tracking number is associated with a carrier we recognize (Australia Post, Canada Post, DHL eCommerce, DHL Express, FedEx, UPS, or USPS), it will be a link. Clicking the number opens the carrier's tracking page.
  • If the tracking number is associated with a different carrier, it will display in the Order Fulfilled notification and order summary, but won't be clickable.
  • The Delivery section always displays for physical products. If you don't add a tracking number, nothing appears in the Delivery section.

3.4.jpg

Pour modifier un numéro de suivi, replacez la commande dans En attente. Exécutez à nouveau la commande et saisissez le numéro de suivi mis à jour.

Remarque : à l'heure actuelle, les liens de suivi DHL eCommerce et DHL Express ne fonctionnent que pour les adresses de livraison situées aux États-Unis.

Bulk-fulfill orders

To print and fulfill multiple pending orders at a time:

  1. Dans le Menu principal, cliquez sur Commerce, puis sur Commandes.
  2. In the Orders panel, check the pending orders to fulfill. To fulfill all pending orders, check one, then click Select All in the action bar that appears below.
  3. Click Mark Fulfilled.
  4. To send an “Order Fulfilled” email to the selected customers, leave the Send Fulfillment Email toggle on. To skip the email for all customers, switch the toggle to off.
  5. Optional: To include tracking numbers in the emails, add tracking numbers in the Tracking Number field for each order. The Carrier drop-down menu will automatically update with the carrier associated with the number if it's a standard carrier.
  6. Cliquez sur Confirmer.

View fulfilled orders

To view orders you fulfilled:

In the Orders panel, click the drop-down menu and select Fulfilled Orders. Each row contains the details of an individual order, with the most recent order appearing at the top of the list. The Channel column tells you whether the sale was made online or in person with Squarespace Point of Sale.

In the Orders dashboard, tap Fulfilled.

In the Orders dashboard, tap Fulfilled.

Undo a fulfillment

If you mark an order as Fulfilled by mistake, you can undo the fulfillment:

  1. In the Orders Panel, double-click the order to reopen the Order Summary.
  2. Click Mark Pending to set it back to Pending.

This won't unsend the fulfillment email. To contact the customer with an update, email them.

  1. In the Orders tab, tap the order and then tap Manage in the top-right corner.
  2. Appuyez sur Déplacer dans l’onglet En attente.
  3. Tap Yes to confirm. The order will move back to the Pending tab.

This won’t unsend the fulfillment email. To contact the customer with an update, you can email or call them.

  1. In the Orders tab, tap the order and then tap Manage in the top-right corner.
  2. Appuyez sur Déplacer dans l’onglet En attente.
  3. Tap Yes to confirm. The order will move back to the Pending tab.

This won’t unsend the fulfillment email. To contact the customer with an update, you can email or call them.

View the charge in your payment processor

You can view detailed payment invoices in your Stripe, PayPal, or Square account. This is the best place to find information about transaction fees and when payments will be deposited into your bank account.

  1. In the Order Summary, click View in Stripe or View in [Payment Processor].

1.2.png

  1. In the order details, scroll down and tap Payment details.
  2. Tap Charge.
  3. Your payment processor will open in a new window. Log in to view the charge.
  1. In the order details, scroll down and tap Payment details.
  2. Tap View Charge in [Payment Processor].
  3. Your payment processor will open in a new window. Log in to view the charge.

Étapes suivantes

After you fulfill the order, you may want to:

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Traiter les commandes