How to find a fulfilled order's shipping details.

If you added a tracking number to a fulfilled order, you can check its shipping status from your site or the Squarespace app.

Tip: This guide covers tracking a customer’s order as a store owner. Customers can track their orders from their shipping confirmation email or customer account.

Find the tracking information

Open the order to view its tracking information.

Enhance shipment tracking

You can set up a branded tracking page, track all shipments in one place, and send automated delivery updates to your customers by connecting the Aftership extension. While we work with third-party services to ensure Squarespace Extensions work properly, extensions fall outside our scope of support. We can help with connecting or disconnecting your extensions. For all other questions, contact the extensions provider directly.

Next steps

If a customer contacted you about their order, you can resend the order confirmation email so they have the tracking number for their records.

Tip: Customers can also track their orders from their customer accounts.