Buy and print shipping labels

Get UPS or USPS shipping labels directly through your store for orders shipping within the United States.

Last updated February 3, 2025

If you ship products within the United States, you can buy and print UPS and USPS shipping labels through Squarespace to streamline your order fulfillment processes.

For help with printer hardware or software issues, contact your device manufacturer. For help with lost packages, contact UPS or USPS.

Watch a video 

Requirements

You can buy shipping labels through Squarespace if:

  • The billing address for your website subscription is within the United States and your billing currency is USD.
  • You ship products in the United States.
  • You're on a Core, Plus, Advanced, Business, Commerce Basic, or Commerce Advanced plan. To learn more, visit Choosing the right Squarespace plan.
  • You use a computer or the Squarespace iOS app. It’s not possible to buy shipping labels through the Squarespace Android app.
  • You ship products via UPS or USPS. It's not possible to buy and print shipping labels for other services at this time.

Supported carrier services

Here are the carrier services you can offer through this integration.

Standard
Ground
SaverⓇ
3 Day SelectⓇ
2nd Day AirⓇ
2nd Day AirⓇ A.M.
Next Day AirⓇ
Next day Air SaverⓇ
Next day AirⓇ Early

Priority Mail
Priority Mail Express
Parcel Select

Creating your first label

When creating your first shipping label with UPS or USPS, it's necessary to take a few extra steps to set things up. You'll only need to take these steps when you create your first label. To create any further labels, you can follow the steps in Creating shipping labels.  

When creating your first UPS shipping label, you'll create a new UPS account or log into an existing UPS account.

Note

If you use an existing UPS account, you'll purchase your UPS shipping labels through a supported fulfillment Squarespace Extension, not through our shipping label panel. 

  1. Open the Orders panel.
  2. Click a pending order, then click Purchase label.
  3. Click Get UPS rates. This opens a window where you can enter your information and accept UPS's terms and agreements or log into an existing UPS account.

Enter your information

If you don't have a UPS account, complete the required fields to accept UPS’s terms and agreements, then click Continue to start creating shipping labels.

Log into an existing UPS account

By logging into an existing UPS account, you can purchase your UPS shipping labels through a supported fulfillment extension. To purchase shipping labels directly through the Orders panel, you'll need to create a new UPS account by following the steps outlined in the section above.

To use an existing UPS account, after clicking Get UPS rates:

  1. Click I already have a UPS account. This will open a pop-up window asking you to connect a fulfillment extension.
  2. Click Connect extension to open the Extensions panel. 
  3. Choose one of the following fulfillment services:

After connecting a fulfillment extension, information about your orders will automatically sync to your extension provider, and you'll manage your shipping labels through them.

Note

Depending on the extension you choose, you may need to pay for an additional service. Visit the extension provider's site for help setting up the fulfillment service

When creating your first USPS shipping label:

  1. Open the Orders panel.
  2. Click a pending order.
  3. Click Purchase label.
  4. Add your return address under Return address in the window that opens.
  5. Click Save to start creating shipping labels.

Creating shipping labels

After completing the initial setup process by creating your first label, you can buy and print shipping labels for individual orders. Rates are calculated by USPS or UPS based on distance, package size and weight, and the service you select.

To create your shipping labels:

  1. Open the Orders panel.
  2. Click a pending order.
  3. Click Purchase label.
  4. (Optional) Click Edit to edit the customer’s shipping address. This change will appear on the shipping label, but not the order summary.
  5. Click the Type drop-down menu to select custom packaging, or select UPS or USPS for carrier packaging.
  6. If you're shipping hazardous materials, check the Shipment contains hazardous materials box. The Shipping services section will update to only display select services from USPS that can accommodate your shipment.

If you select custom packaging:

  1. Enter the package dimensions and weight, including the weight of the packing materials. Ensure the dimensions meet the USPS minimum size requirements or UPS's size and weight limits.
  2. To save the package details, click Save packaging.
  3. Enter a name for the package. 
  4. Click Save.

If you select UPS or USPS

  1. Click the Size drop-down menu and select a carrier packaging option.
  2. Enter the package weight, including the weight of the packing materials. For USPS packaging, you don't need to add the package dimensions.
  3. Available shipping services will display. Compare these options to the one your customer selected at checkout, which displays above the options. Click a service to select it.

Note

  • It's not possible to buy and print shipping labels for Media Mail or any international USPS services through Squarespace.
  • Ensure you remove all existing labels and markings on reused packaging before shipping.

  1. In the Commerce tab, tap a pending order, then tap Purchase label.
  2. Tap Return address, enter your return address, then tap Save.
  3. Tap Back.
  4. Tap Shipping label.
  5. (Optional) Tap Edit to edit the customer’s shipping address. This change will appear on the shipping label, but not the order summary.
  6. Tap the Package type drop-down menu to select custom packaging, or select UPS or USPS for carrier packaging.

If you select custom packaging

  1. Enter the package dimensions and weight, including the weight of the packing materials.
  2. To save the package details, tap Save packaging.
  3. Enter a name for the package.
  4. Tap Save.

If you select UPS or USPS

  1. Tap the Size drop-down menu and select a carrier packaging option.
  2. Enter the package weight, including the weight of the packing materials. For USPS packaging, you don't need to add the package dimensions.
  3. Available shipping services will display. Compare these options to the one your customer selected at checkout, which displays above the options. Tap a service to select it.

Printing shipping labels

After selecting a custom package or carrier service, you can select a label format and complete the purchase

  1. Click the label format drop-down menu. You can print a standard 8.5 x 11” printer label or a 4 x 6” label printer label. It’s not possible to print custom sizes, or to change the label size after you buy it.
  2. Click Review order. The shipping label cost is based on the distance between you and your customer, and the packaging option you chose.
  3. To edit the payment information, click Edit.
  4. Click Confirm.
  5. To print the label, click Print label. Or click Return to shipping to go back to the shipping label window. To print the label later, open the order, then click .
  1. Tap the label format drop-down menu. You can print a standard 8.5 x 11” printer label or a 4 x 6” label printer label. It’s not possible to print custom sizes.
  2. Tap Review order. The shipping label cost is based on the distance between you and your customer, and the packaging option you chose.
  3. To edit the payment information, tap Edit.
  4. Tap Confirm payment.
  5. To print the label, tap View label, then tap Print Shipping Label. Or tap Return to order to go back to the shipping label window. To print the label later, open the order, then tap Shipping label.

 

After you print the shipping label, mark the order as fulfilled. The tracking number will be added automatically to the order fulfilled email.

Tip

If we’re missing the shipping label size you need, click Share your feedback in the shipping label window to let us know.

Edit a saved package

To edit or a delete a saved package:

  1. Open the Products & Services panel and click Orders.
  2. Click a pending order.
  3. Click Purchase label.
  4. In the package and weight section, select your saved package from the Package type drop-down menu.
  5. Click Edit or Delete.
  6. After editing a saved package, click Save.
  1. In the Commerce tab, tap a pending order. 
  2. Tap Purchase label
  3. In the package and weight section, select your saved package from the Package type drop-down menu
  4. Tap Edit or Delete.
  5. After editing a saved package, tap Save.

Edit your return address

To edit your return address:

To edit your return address for future labels, open any order and click Review label or Purchase label. 

  1. Click Return address
  2. Click Edit
  3. Make the changes. 
  4. Click Save

To edit your return address for future labels, open any order that you haven't created a shipping label for and tap Purchase label. 

  1. Tap Return address. 
  2. Tap Edit
  3. Make the changes. 
  4. Tap Save.

It's not possible to change the return address on labels you've already purchased. Instead, cancel the label and create a new one.

View shipping label receipts (Computer only)

To view receipts for the shipping labels you’ve purchased, open the Billing panel, then click Invoices.

Edit shipping labels

It’s not possible to edit a shipping label after you buy it. Instead, cancel the shipping label and create a new one. You’ll receive a refund for the canceled label 15 to 31 days after you bought it.

Cancel shipping labels

To cancel a shipping label:

  1. Open the order the label is connected to.
  2. Click Review label.
  3. Click the icon.
  4. Click Cancel shipping label.
  1. Open the order the label is connected to. 
  2. Tap Shipping label
  3. Tap Cancel shipping label

USPS labels are refunded automatically if you cancel them within 90 days of the purchase. After 90 days, they are ineligible for a refund. USPS doesn't automatically refund unused labels.

UPS labels are refunded automatically if you cancel them, and if they are still unused 15-31 days after you purchased them.

When you cancel an order, the shipping label connected to the order is canceled automatically. The refund will be issued 15 to 31 days after the purchase date. Refund approval is handled by the carrier, and we can’t speed up the process.

FAQ

What happens if I don’t use a shipping label?

It depends on your shipping carrier.

  • USPS - Unused USPS shipping labels expire after 30 days. You can cancel a label, even if it has expired, for a refund up to 90 days after your purchase. After 90 days, the label is ineligible for a refund.
  • UPS - Unused UPS labels are automatically refunded 15 to 31 days after the purchase date. It’s not possible to speed up the refund process.

Can I print a shipping label for an order marked as fulfilled?

Yes. To print a shipping label after fulfilling an order, open the order and click Print label. Then follow the steps at the beginning of this guide.

Can I bulk-print shipping labels?

No. You can only buy and print one label at a time. 

Can I buy and print multiple shipping labels per order?

No. You can only create one shipping label per order. If an order ships in multiple boxes, use a third-party service to print additional labels for the order.

If shipping details change and you need to reprint a shipping label for an order, you can cancel a label and print a new one.

Can I speed up the refund process?

No. Refunds are approved by the carrier, and we can’t expedite the process.

Can I add shipping insurance?

No. It’s not possible to add shipping insurance to shipping labels purchased through Squarespace.

Can I schedule a pickup through Squarespace?

No. Contact UPS or USPS to schedule a pickup.

Can I purchase shipping labels for US military bases abroad?

No. It's not possible to buy shipping labels for US military bases abroad through Squarespace. To learn more about shipping to APO, FPO, and DPO addresses, visit the USPS Military and Diplomatic mail page.

Why was I charged twice?

If you canceled a shipping label for an order and created a new one, you’ll have two charges in your bank statement until the canceled label is refunded. The canceled label will be refunded 15 to 31 days after you bought it.

The cost of my label didn't match what I charged my customer via carrier-calculated shipping.

The cost of your shipping label may be slightly different than the carrier-calculated rates your customers pay. To learn more about how shipping rates are calculated, visit our guide on carrier calculated shipping.

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