How to use SEPA to pay for your Squarespace subscriptions.

You can purchase ‌subscriptions on Squarespace using direct bank transfers through the Single Euro Payment Area (SEPA). SEPA direct debit is a popular form of payment in Europe and an alternative to using credit or debit cards. This guide outlines where SEPA is available, which subscriptions you can purchase with SEPA, and how to ask your bank for a refund.

Before you begin

• SEPA is only available if you choose € EUR (Euro) as your currency during checkout when purchasing subscriptions. You’ll also need to reside in, and use a bank located in the SEPA zone.
• To use SEPA, you need your International Bank Account Number (IBAN) and your account holder's full name. 
• After you use SEPA, you can update your SEPA details or your payment method in the Payment Information panel.
• Ensure your bank account is enabled to use SEPA direct debit. If you’re not sure, contact your bank.
• If you’re using Squarespace Commerce to sell, it’s not possible to accept SEPA direct debit payments. For a list of payment processors you can use, visit Connecting a payment processor to Commerce.

Countries in the SEPA zone

SEPA direct debit is only available if you reside in one of the countries in the SEPA zone:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Subscriptions you can purchase using SEPA

You can purchase the following subscriptions using SEPA direct debit:

• Domains
• Email Campaigns
• Google Workspace
• Digital Product plans
• Acuity Scheduling
• Websites

It’s not possible to use SEPA for domain transfers, reactivating Squarespace domains, purchasing Getty Images, or shipping labels.

Purchase subscriptions using SEPA

To purchase subscriptions, during checkout:

1. Open the Payment information panel, choose SEPA direct debit.
2. In the SEPA direct debit fields, enter your first and last name and IBAN.
3. Enter your billing address and VAT information, if applicable.
4. Click Save and Continue, then confirm you’d like to use SEPA as your payment method.
5. Click Confirm and Purchase. We may collect Value-Added Tax (VAT) along with your subscription payments.

Update your SEPA payment details

To update your SEPA payment details:

1. Open the Payment information panel.
2. Click the current SEPA details and enter the new information.
3. Click Save.

When can I start using my purchased subscriptions?

After you purchase a subscription, you can use some services immediately. For other services, you have to wait until your bank has settled your payment. This depends on the type of subscription you purchased. To redeem a free domain or Google Workspace offer, you may need to wait until the payment settles.

Tip: To find if your subscription payment has been settled, review your Squarespace account invoices. If the invoice shows Processing, but is missing the amount you paid, it’s not settled yet. If you’re still unsure if the payment is settled, contact your bank.

Services you can use immediately after your subscription payment

You can use these services immediately after you purchase a subscription using SEPA direct debit:

• Email Campaigns
• Google Workspace users you add to an existing Google Workspace account
• Acuity Scheduling
• Digital Products
• Websites

Services you can’t use until your subscription payment settles

When you purchase a subscription for the following services using SEPA direct debit, you can't use the service until your payment has been fully settled. The time it takes to settle payments is up to your bank, not Squarespace. Most payments settle in five days, but can take longer:

• Domain purchases
• Google Workspace - New accounts you sign up for 

Note: Domains remain available to the public for registration until the payment is processed. To purchase and use a domain or Google Workspace account immediately, you can choose a different payment method.

Free subscription offer limitations

Squarespace has several free offers for specific subscriptions, like domains and the Google Workspace Starter plan. How you redeem the offers may change when you purchase subscriptions using SEPA.

Domains offer

Your free domain offer won’t activate until after your website or domain subscription payment settles. It doesn’t matter if you purchase your domain or website subscription first. However, regardless of the order you purchase your subscriptions, you’ll need to wait for your payment to settle. This helps ensure the domain offer is automatically applied to your account.

Tip: To find if your free domain offer is active, open the Domains panel. Click Get a domain and search for a domain. The offer is active if Free appears next to the domain you searched for.

Google Workspace offer

Your free Google Workspace offer won’t activate until after your website subscription payment settles. After you upgrade to a qualifying website plan, wait until your website subscription payment settles before you sign up for Google Workspace.

Tip: To find if your Google Workspace offer is active, open the Google Workspace panel. The offer is active if Free appears when you choose the Google Workspace Starter plan.

If you’re not sure if your free offers are activated, contact us.

Subscription changes

To change your website plan, billing cycle, or both, visit Changing your website billing plan.

It’s not possible to change your plan during the following times:

• While payment for the plan is being processed. Most SEPA payments settle in five days, but can take longer.
• In the 15 days leading up to the plan’s renewal date.

Keep in mind:

• If you're on a Personal website plan and you cancel your Digital Products plan, or it expires for any reason, you have a 30-day grace period to reactivate your Digital Products plan.
• For Google Workspace, you can add or delete users from your site’s Google Workspace settings panel.

Subscription renewal timing

Timing for when your subscription renews depends on your subscription:

Subscriptions	Renews
Websites Email Campaigns Acuity Scheduling Digital Products Monthly Google Workspace plans	On the last day of the subscription
Squarespace Domains Annual Google Workspace plans	15 days before the last day of the subscription

We will send a renewal reminder email when we charge the renewal payment. If auto-renew is disabled, we send an expiration reminder email instead.

SEPA refund policies

You must contact your bank directly to request refunds for subscriptions purchased using SEPA. For the first eight weeks after ‌your subscription payment, you can request a refund from your bank with no questions asked. It’s not possible for Squarespace to issue manual or automatic refunds for SEPA direct debit payments.

Before contacting your bank, cancel the subscriptions you don’t want. If you request a refund from your bank for a subscription that’s still active, we’ll automatically cancel the subscription when your bank issues the refund. For help with a refund for a subscription you’d like to remain active, contact us.

When requesting a refund, your bank may ask for the following information:

• Squarespace's SEPA creditor ID: IE48ZZZ362530
• Squarespace's SEPA creditor name: SQUARESPACE IRELAND LIMITED