Important information about managing your Email Campaigns subscription.

This guide covers billing plans for Squarespace Email Campaigns and important details about managing your subscription. You’ll manage billing for Email Campaigns directly through your Squarespace account. We charge the same card you use to pay for your site.

Note: If you're on a Mobile Start plan, you must manage your Email Campaigns billing on the computer.

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Email Campaigns plans and pricing

For current pricing by billing plan, visit our Email Campaigns page.

The table below reviews the varying features of our Email Campaigns plans. You can change your billing plan at any time.

Notes:

• After you reach your monthly limit for email sends, you can't send email campaigns for the remainder of the usage period. To learn more, visit Billing cycle vs. usage period.
• There's no limit to the number of contacts you can have on an individual mailing list, but mailing list size can't override other plan limits. For example, if you have a mailing list with 510 contacts on the Starter plan, that exceeds your monthly send limit and you won't be able to send your campaign to that list. To learn more, visit Building mailing lists.
• Email Campaigns may be subject to state and local sales taxes. If your account is subject to tax, you’ll see it added at checkout. To learn more, visit our guides on taxes in the United States, United Kingdom, European Union, or Australia.

Free trial

When you start using Email Campaigns, you’ll have a free trial with the following features:

• Unlimited mailing list size
• Three total blast campaigns (automated campaigns aren't available during the trial)
• 5,000 email sends per campaign

The trial is independent of your website trial and doesn’t have a time limit. During the trial period, you can't send more than three campaigns, send test emails, remove the “Powered by Squarespace” branding, or set up automated campaigns. To do these things, upgrade to paid service.

After subscribing to an Email Campaigns plan, it's not possible to return to a trial, even if you didn't meet your trial limits.

Email Campaign free trials are available on sites with an active website subscription or Acuity Scheduling subscription. It's not possible to use an Email Campaigns free trial when your site is on a website free trial.

Subscribe to Email Campaigns

When you subscribe to Email Campaigns, you’re paying to send your campaigns. You can build mailing lists, compose drafts, and review past campaigns without an active Email Campaigns subscription.

To subscribe to Email Campaigns:

1. Open the Email Campaigns dashboard.
2. Click Upgrade on the dashboard.
3. Click Pay annually or Pay monthly to select your billing cycle.
4. Select the Email Campaigns plan that fits your needs.
5. Click Confirm Payment.
6. If your bank is located in the European Economic Area (EEA), you may need to authorize the purchase.

Keep in mind:

• You must have an active website subscription or standalone Acuity Scheduling account to sign up for Email Campaigns. Without one, you can access the Email Campaigns dashboard on a trial site, but you won’t be able to send campaigns.
• To prevent service interruptions, Email Campaigns subscriptions are set to renew automatically. We send an email reminder 15 days before your renewal date to give you time to update your credit card information or turn off the renewal. To renew your subscription, you don’t need to take any action as long as the credit card you have on file is valid.
• Billing for Email Campaigns is separate from your site subscription. If you cancel your site subscription or let it expire, we won’t turn off auto-renew for an existing Email Campaigns subscription, and you can continue using it.
• Only site owners and contributors with admin or billing permissions can purchase an Email Campaigns subscription for a site.
• You can’t sign up for Email Campaigns on a parking page.

View and manage your subscription

After you subscribe, view and manage your subscription from the billing panel:

1. Open the Billing panel.
2. Under Subscriptions, click Email Campaigns.

From here, you can:

• Review your Email Campaigns subscription details (including your plan, billing cycle, and next auto-renewal date).
• Review your invoices for individual Email Campaigns subscription charges.
• Disable auto-renew. By switching the Renew automatically toggle off, your subscription will expire when your billing cycle ends. You’ll still be able to access your drafts and mailing lists, but you won’t be able to send campaigns.
• Cancel your subscription immediately. If you no longer need your Email Campaigns subscription, you can cancel it at any time.

Change your billing plan

You can change your Email Campaigns billing plan at any time. For detailed steps and important information, visit Changing your Email Campaigns billing plan.

Failed charges

If we can’t authorize the renewal charge, your subscription will become past-due. We’ll try to charge the credit card on file over the next 15 days. You can update your card at any time during this grace period to manually prompt a charge.

If we still can’t charge your card after 15 days, your Email Campaigns subscription will expire, and you won’t be able to send campaigns. As long as your website subscription remains active, you can purchase a new Email Campaigns subscription at any time.

Glossary

• Mailing list size - The number of email addresses you can add to a single mailing list. You can have up to 20 mailing lists on any plan.
• Blast campaigns - individual campaigns you send to one or more mailing lists. 
• Automated campaigns - Schedule campaigns to send automatically based on a trigger, like when someone signs up for your mailing list. Also referred to as automations.
• Total email sends per month - The total number of times you can send campaigns for the month. Both blast campaigns and automated campaigns count toward the total sends. Each time you send a campaign to an individual email address is a send. For example, if you send one campaign to ten email addresses, then send another campaign to the same ten email addresses, that’s twenty sends toward your total.
• Squarespace branding in footer - “Powered by Squarespace” appears in the footer of your campaigns. On the Starter plan, this can’t be removed.

Billing cycle vs. usage period

Your Email Campaigns subscription has a billing cycle and a usage period. These periods of time are related but not the same:

• Billing cycle - How frequently you’re charged, either monthly or annually.
• Usage period - The time you have to reach the limits of certain Email Campaigns features, always monthly.

Regardless of your billing cycle, your usage period resets monthly, based on the start date of your subscription. For example, Starter plans on both annual and monthly billing cycles can send up to 500 total email sends during their monthly usage period.

After reaching the total email sends per month limit during your usage period, you can't send more campaigns. If you're on the Starter plan and send five campaigns to 100 subscribers each, you can't send to additional subscribers because you've reached the limit of your total email sends per month. 

If you reach the limits of your plan, you’ll have to wait until the next usage period to send new or existing campaigns or change your plan to raise your limits. To check your usage during the current period, open the Billing panel, click Subscriptions, then click Email Campaigns.

Why is my plan different than the current plans?

We periodically adjust the pricing and features of each plan. Many customers remain on older plans that are less expensive than new subscriptions but have different features. For example, some older plans have limited blast campaigns per month, and don't offer automated campaigns. 

You’re welcome to stay on your current plan as long as your plan remains active. To gain access to more features, you can move to a similar current plan. Keep in mind if you move to a current plan, or cancel service, it's not possible to return to your old plan.