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Transferring a domain to Squarespace

If you purchased a domain from a third-party provider, you can transfer it to Squarespace. When you transfer your domain, you can manage all of your domain settings and billing from your Squarespace account. This guide reviews how to transfer a domain registered elsewhere to Squarespace.

You can transfer the domain to a trial site, a paid site, or if you don’t have a site yet, you can start with a domain transfer.

If you're trying to move a Squarespace domain to a different Squarespace site, see Moving a domain to another Squarespace site.

Before you begin

  • If you want your domain to link to your site before transferring it, follow the connection steps first.
  • If you changed your domain's contact information recently, ensure that the domain isn't locked. Changing your domain contact information can lock the domain for 60 days and prevent transfers. Before changing any contact information, ask your provider if this will lock your domain.
  • If you're transferring a country code top-level domain (ccTLD) such as .com.au or .uk, review all transfer requirements first. To learn more about a specific ccTLD's requirements, visit Domain TLD list.
  • If your domain uses "ns1" nameservers, the transfer might fail. Ask your provider to delete or edit the nameservers before starting the transfer process. If your provider can't change the nameservers, try the transfer process below and contact us if it fails.
  • If your domain has a domain name system security extension (DNSSEC) record in place, delete the record before starting the transfer. These records can cause the transfer to fail.
  • For common questions and answers, visit Domain transfers FAQ.

Timing

Domain transfer speed depends on your current domain provider. Some domains transfer within one day, while others can take closer to 15 days to complete. To learn more, visit Domain transfer timing.

Pricing and billing

Here's how much it costs to transfer a domain to Squarespace and how registration works:

  • Pricing is based on the TLD, from $20 to $70. To find a domain's price, you can search for it on our domain name search page or your Domains panel.
  • To complete the transfer, you'll pay for one year of domain registration.
  • There's no extra fee for the transfer itself.
  • You'll keep the time remaining on your registration on top of the extra year you'll register through us.
  • If you're eligible, the additional year of registration could be free.
  • Your domain will renew at the same price at the end of its registration term.
  • Your domain includes free Whois Privacy and SSL.

For more details, see our FAQ.

Transfer requirements

Before getting started, ensure your domain is eligible for transfer. If you’re not sure if your domain meets these rules, check with your current registrar.

  • The domain’s TLD must be on our supported TLD list. A TLD is the part of the URL that follows the last period, such as .com.
  • Sixty days must have elapsed since you registered or transferred the domain with your current provider.
  • Your domain must be active with your current provider. If your domain is past due, or might expire during the transfer, ask your provider if it's eligible for transfer before starting the process.

Ineligible domains

These types of domains can't transfer to Squarespace:

  • Registry premium domains
  • Domains with nine or more years remaining on their current registration
  • Subdomains (if you enter a subdomain and click to transfer it, we'll attempt to transfer the root domain to Squarespace)
  • Domains that include the words "squarespace" or "sqsp"

If your domain can't transfer to Squarespace, you can try connecting it to your site instead.

Provider-specific guides

Instead of following the general instructions on this page, you can use one of these step-by-step guides for transferring domains from the following providers:

Moving email records

If you have a custom email address linked to your domain, your mail exchange (MX) records transfer to Squarespace along with your domain. Your MX records keep your email hosted with your current email provider.

Before transferring your domain to Squarespace, we recommend contacting your current email provider to ensure that there won’t be any restrictions or issues by moving to Squarespace. Some providers require keeping your domain hosted with them to keep your email account active. You may also want to back up any essential emails, contacts, or settings you may need.

Step 1 - Unlock your domain

Follow your current provider’s instructions to unlock your domain and make it available for transfer. Your domain can’t transfer while locked.

Certain country-specific domains, like .co.uk, .de, and .uk, can't be locked and won't need to be unlocked to transfer. If you aren't sure if your domain needs to be unlocked, contact your current provider.

Step 2 - Get the authorization code

Get the authorization code from your provider. This may also be called an “EPP code” or “transfer key.” You might find this in your provider’s settings, or they might email it. Some providers may need a day or two to generate this code, so we recommend requesting it as soon as you’ve unlocked your domain.

You’ll enter this code during the transfer process, so ensure you have access to it, or copy and paste it in a secure place.

Step 3 - Start the transfer and enter the authorization code

Begin the transfer process in your Squarespace site’s Domains panel:

  1. Confirm that you’re logged into the correct Squarespace site.
  2. In the Home menu, click Settings, then click Domains.
  3. Click Use a domain I own.
  4. Enter the full domain name you’re transferring in the Enter domain field, then click the arrow.
  5. Click Transfer Domain.
  6. In the Authorization Code field, paste the authorization code, then click Save and Continue.

Step 4 - Review and confirm the registration details

In the Registration panel, confirm the contact information associated with the domain is correct. These fields automatically populate with registration information we detect from your Whois records with your original registrar. For help formatting these fields, visit Domain contact information.

To review and edit the registration details:

  1. Ensure that the address shown in the Email Address field is correct, as this is how we’ll notify you that your transfer is complete.
  2. Make any necessary changes to the information. Your changes will update on your Whois records when your transfer is complete.
  3. When everything looks correct and all required fields are complete, click Save and Continue.

Step 5 - Enter or review your payment information

In the Payment Information panel, the card attached to your site appears as the payment method. If your site is on a trial, you'll enter your credit card information. When everything looks correct, click Save and Continue.

If you have any trouble entering your credit card information, ensure you're using a payment method we accept.

Step 6 - Review your order

In the Review Order panel, you'll see the details of the transfer. By transferring your domain to Squarespace, you’ll be charged for one additional year of domain registration with Squarespace. Pricing is based on your domain’s TLD and may be free if you’re eligible.

To confirm the transfer:

  1. Review the payment information.
  2. Confirm the total charge for one year of domain registration.
  3. Review the terms near the bottom of the panel, including your domain’s new expiration date.
  4. If everything looks correct, click Confirm and Purchase.
  5. You'll see a message confirming you've initiated the transfer. Click Done to return to your Domains panel.

Step 7 - Check the transfer status and fix issues

Next, return to the Domains panel to confirm the transfer is in progress. If there's an issue with the domain, an error message will display.

To check the status of your transfer:

  1. In the Home menu, click Settings, then click Domains. You'll see a "Transfer pending" message under your domain.
  2. Click your domain, then click Refresh to see the current status.

Transfer status error messages

If your domain displays an error message, you can clear it depending on the message:

  • Domain is locked - This message displays if the domain is locked, which blocks the transfer. To fix the issue, log into your domain provider and unlock the domain. After unlocking the domain, this message will clear.
  • Authorization code needed - This message displays if your domain provider rejected the authorization code you entered in Step 3. To fix the issue, ensure the authorization code is correct, enter it in the error message's text field, then click Submit. We suggest copying and pasting the code for accuracy. After entering the correct authorization code, this message will clear.

Step 8 - Wait for the transfer to complete

The transfer needs time to process. Your previous provider should release the domain to Squarespace. If your domain transfer is still pending after 15 days, and you’ve correctly followed all steps above, contact your provider for more details. This timing is out of Squarespace’s control.

While your transfer is in progress, we don't recommend changing your DNS settings or adding a Google Workspace email account. Wait until your domain is fully transferred before adding any new integrations.

When the domain is fully transferred, you'll receive a "Thank you" email from customercare@squarespace.com, and the domain will appear in the Domains panel with a green label.

Troubleshooting failed transfers

If your domain fails to transfer, you’ll get an email from Squarespace. This can happen if you entered wrong information in the registration field, entered the authorization code incorrectly, or for other reasons. For a full list of scenarios, see our FAQ.

Tips

Cancel or remove the transfer

If your domain transfer is pending, you may be able to cancel it:

  1. In the Home menu, click Settings, then click Domains.
  2. Click the domain that's pending transfer.
  3. Click Cancel transfer.
  4. Confirm the cancellation.

If your Domains panel still lists the domain as Transfer In Progress, ask your current provider to deny it. This may or may not be possible, and depends on whether the current provider has already approved and released the domain.

If the transfer failed and you need to try again, you can remove the current transfer before starting over. While this step isn't necessary, you may find it easier to keep track of pending transfers.

  1. In the Home menu, click Settings, then click Domains.
  2. Click the domain under Transfers In Progress.
  3. In the Transfer Error box, click Dismiss.

You may need to refresh your browser for the failed domain to disappear.

Next steps

After the domain transfer is complete, you can:

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Transferring a domain to Squarespace