Contact us via email, chat, or X.

If you can't find what you're looking for in our guides, contact us here. When you contact us, you’ll always be talking to real, friendly humans. Our normal hours are listed in the table below.

Note: We don't offer assistance by phone. To learn more, visit Why we don't offer phone support.

More ways to get 24/7 support

• Chat with the Support Assistant
• @SquarespaceHelp on X
• Find outage updates on our status page and X.

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Contact Squarespace

There a few different ways to get in touch with us:

• To start an email or live chat, visit our Contact page, choose a topic that best fits your question, and follow the prompts to send us your message.
• To contact us on X, mention @SquarespaceHelp.
• To contact us using the Squarespace mobile app, tap Settings, then tap Help. 

Keep in mind:

• The contact form isn't supported in Microsoft Edge. Please use a different browser, like Google Chrome or Firefox.
• Live chat isn't available on mobile devices.
• We currently only offer live chat in English, French and German. Email support is available in all of our supported account languages.
• Ensure you're using the latest version of your browser and that JavaScript is enabled.
• Some Squarespace emails come from addresses that can’t receive inbound messages, so you can't respond to those directly. However, we’re always happy to help. If you have a question, contact us or reply directly to an open email ticket.

Contact Acuity Scheduling

You can contact Acuity support by chat or email. To learn more, visit the Acuity Help Center or What is Acuity Scheduling?

Tips for contacting us

To help us answer your questions quickly, consider these tips when contacting us:

• Log into your Squarespace account. If you can't log into your account, try our troubleshooting steps.
• If you’re working with a third party, such as a domain or email provider, log into your account with them.
• Be specific. The more details you include about the page, URL, or location you have questions about, the better we can understand what you want to achieve.
• Visuals help too. Feel free to upload screenshots or files that show us the problem. We can’t view embedded images, so include them as an attachment to your email.

The Squarespace Support Assistant

To view your chat history, start a new conversation, or continue a previous chat with our Customer Support, click the chat icon found in the bottom-right corner of the pages throughout our Help Center.

If the Squarespace Support Assistant can't answer your questions, request to contact a human instead. You'll have the option to connect to Customer Support.

Topics outside the scope of our support

We don’t provide support for the following topics:

• Custom code modifications- Visit the Squarespace Forum or hire a Squarespace Expert. To learn more, visit Adding custom code to your site.
• SEO strategy- Because search engines have complex, frequently changing technology, and everyone's marketing needs are unique, we're unable to provide specific SEO advice. Visit What Squarespace does for SEO to learn more about our built-in SEO features.
• Tax advice- Consult with a tax professional when setting up taxes. 
• Third-party services- We offer limited help depending on the service:
  
• We can help with connecting or disconnecting your extensions. For all other questions, contact the extensions provider directly.
• Contact the third-party service directly for all other code-based customizations.

Why we ask for ownership verification

For security reasons, sometimes we'll ask you to verify that you're the site owner or an administrator. For example, we may ask you to verify account ownership by emailing us from the specific email address on file for the site. We ask for this information to help protect your privacy and information. To learn more, visit Verifying your account ownership.

Following up with Customer Support

After contacting us, you can keep a record of your conversation and follow up on it depending on the contact method:

Chat

To view your chat history, start a new conversation, or continue a previous chat, click the chat icon found in the bottom-right corner of this page or any page throughout our Help Center.

Email

• To find responses to your previous tickets, search your email inbox for messages from "Squarespace Customer Care". 
• To follow up on an ongoing email conversation, reply to the message. If you have new or unrelated questions, visit our Contact page to start a new ticket.

Tip: We disabled the Help Center's My Activities tab due to a security concern. Use the search option above to find our response in your inbox.

Feature request follow-up

While all feature requests are considered, we don't send updates to specific requests. To stay informed of what's new in Squarespace, subscribe to Website Product Updates.