Resources to help you determine why you received a charge from Squarespace.

Note: If you had a domain with Google, Squarespace is your new domain host. This may explain a charge if you don't also have a website with Squarespace. Visit your Domain dashboard to manage your domain.

If you discover an unexpected charge from us, it's likely one of the following:

• A pre-authorization charge we’ve sent to your bank to confirm your payment information.
• A renewal charge for a subscription that was never canceled. Because all Squarespace subscriptions are independent from each other, you need to cancel each one individually.

Charges typically appear on your bank statement as Squarespace, Inc or SQSP with an invoice number included. You can also find the same invoice number on your Squarespace invoice. 

Use this guide to learn more about identifying unexpected charges, canceling unwanted subscriptions, and contacting us for more help.

Before you dispute a charge

If you successfully dispute a charge with your bank, we may cancel that subscription. This will probably cause your site to go down. Before you dispute, follow this guide to understand what the charge is for.

When a subscription payment is disputed, we’ll email the site owner and all contributors with admin or billing permissions, identifying the disputed charge. If you recognize the subscription in the email, and the dispute was a mistake, contact your bank to cancel the dispute.

Look up a charge using your Squarespace account

To view an invoice for a website subscription or a subscription associated with a website:

1. Identify your active sites and subscriptions on your Squarespace account dashboard.
2. Open the Billing panel.
3. Choose the site in question, and click Invoices.
4. Look for the most recent invoice, and click it to view the details of the charge.
5. For next steps, you may want to learn more about the subscription, view your next renewal date, or request a refund.

To view an invoice if you only have a domain through Squarespace:

1. Open your domains dashboard, and click the domain you want to check.
2. Click Billing, then Invoices.
3. Look for the most recent invoice, and click it to view the details of the charge.
4. For next steps, you may want to learn more about the subscription, view your next renewal date, or request a refund.

If you can’t log in, try resetting your login details. If that doesn’t work, our Support team can help if you provide the invoice number. For next steps, follow the section below.

Look up a charge using a bank statement

If you can’t log in, or aren’t sure you have a Squarespace account:

1. Find the transaction or billing statement in your bank account associated with the charge. 
2. On the statement, look for a charge that starts with SQSP or Squarespace Inc..
3. Locate the nine digit number listed after INV. This is your invoice number. 
4. Contact us with this invoice number so we can look up the charge details for you.

Below are screenshots of examples showing where you can find a Squarespace invoice number on a bank statement:

Pre-authorization charges

We’ll usually submit a pre-authorization charge to your bank when you:

• Add or update your payment method on file - The pre-authorized amount is typically $0.00 or $1.00, depending on your bank. We'll cancel the charge before it settles on your account.
• Make the initial purchase of a subscription - If you find two identical charges in your transactions, we suggest contacting your bank to ask if one of the charges is a pre-authorization. If so, the card issuer typically credits it back to your account in 3-5 business days.

I was charged twice

If you received two charges in different amounts, they’re likely for two separate subscriptions. For example, one charge may be for a website subscription, and the other for a domain or a Google Workspace subscription. It’s important to remember that Squarespace subscriptions are billed independently of each other. You can look up these charges using the steps above.

If you were charged twice, and the amounts are the same, contact us for more help.

Canceling unwanted subscriptions

All subscriptions are set to automatically renew, unless you disable auto-renew. This helps avoid service interruptions. Because all Squarespace subscriptions are independent from each other, you need to cancel each one individually.

Website subscriptions

Each Squarespace site has its own subscription. If the unexpected charge is for a website subscription, and you no longer need the site, you can:

• Cancel your website subscription to immediately take your site offline
• Disable auto-renew to let your site expire and stop all future website charges
• Ask for a refund

Domain subscriptions

If the unexpected charge is for a domain subscription, and you no longer need the domain, you can:

• Cancel the domain immediately. This option is only available if you’ve registered the domain in the past five days.
• Otherwise, you can disable ‌auto-renew, which will cause the domain to expire, and cancel the next domain renewal charge.
• To learn more about our refund policies for domain subscriptions, visit our domain refund policy.

Google Workspace subscriptions

We bill Google Workspace subscriptions per user, either monthly, or annually. If the charge is for a Google Workspace subscription renewal:

• Confirm the Email account listed in the Google Workspace Billing panel contains a domain you recognize.
• If you recognize the domain, but still want to end your subscription, you can cancel your Google Workspace account.
• If you don’t recognize the domain, contact us.

Other subscriptions

Visit our billing guides to learn more about managing and canceling other Squarespace subscriptions:

• Email Campaigns pricing, billing, and invoices
• Acuity Scheduling pricing, billing, and invoices
• Digital Products pricing, billing, and invoices