Resources to help you determine why you received a charge from Squarespace.
If you discover an unexpected charge from us, it’s likely one of the following:
- A pre-authorization charge we’ve sent to your bank to confirm your payment information.
- A renewal charge for a subscription that was never canceled. Because all Squarespace subscriptions are independent from each other, you need to cancel each one individually.
Use this guide to learn more about identifying unexpected charges, canceling unwanted subscriptions, and contacting us for more help.
Tip: For questions about fraudulent charges or disputes related to Commerce, contact Stripe or PayPal directly.
Before you dispute a charge
We recommend reviewing this guide before disputing an unknown charge with your bank. If you dispute a charge, and the charge is reversed, we may cancel that subscription. Canceled subscriptions will likely cause service interruptions.
When a subscription payment is disputed, we’ll email the site owner and all contributors with admin or billing permissions, identifying the disputed charge. If you recognize the subscription in the email, and the dispute was a mistake, contact your bank to cancel the dispute.
I got a charge from Squarespace, what is it for?
Squarespace charges will typically appear on your statement as Squarespace, Inc. Follow these steps to find details about an unexpected Squarespace charge:
- Log into your Squarespace account dashboard to identify your active sites and subscriptions.
- Visit Checking your billing subscriptions for help reviewing the renewals for each subscription.
- Review the section below to learn more about the various types of subscriptions, and how to cancel them if necessary.
Note: If you’re not sure you have a Squarespace account, try resetting your login details. If you don’t recognize a subscription, or you don’t have a Squarespace account, contact us.
We’ll usually submit a pre-authorization charge to your bank when you:
- Add or update your payment method on file - the pre-authorized amount is typically $0.00 or $1.00, depending on your bank. We'll cancel the charge before it settles on your account.
- Make the initial purchase of a subscription - if you find two identical charges in your transactions, we suggest contacting your bank to ask if one of the charges is a pre-authorization. If so, the card issuer typically credits it back to your account in 3-5 business days.
Types of Squarespace subscriptions
All subscriptions are set to automatically renew, unless you disable auto-renew. This helps avoid service interruptions. Because all Squarespace subscriptions are independent from each other, you need to cancel each one individually.
Each Squarespace site has its own subscription. If the unexpected charge is for a website subscription, and you no longer need the site, you can:
- Cancel your website subscription to immediately take your site offline
- Disable auto-renew to let your site expire and stop all future website charges
- Ask for a refund
If the unexpected charge is for a domain subscription, and you no longer need the domain, you can:
- Cancel the domain immediately. This option is only available if you’ve registered the domain in the past five days.
- Otherwise, you can disable auto-renew, which will cause the domain to expire, and cancel the next domain renewal charge.
- To learn more about our refund policies for domain subscriptions, visit our domain refund policy.
Google Workspace subscriptions
We bill Google Workspace subscriptions per user, either monthly, or annually. If the
charge is for a Google Workspace subscription renewal:
- Confirm the Email account listed in the Google Workspace Billing panel contains a domain you recognize.
- If you recognize the domain, but still want to end your subscription, you can cancel your Google Workspace account.
- If you don’t recognize the domain, contact us.
Visit our billing guides to learn more about managing and canceling other Squarespace subscriptions: