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Common error messages in Squarespace

This guide includes a list of common error messages in Squarespace and recommended solutions.

Tip: If you see an error, check if parts of the page are highlighted. Some error messages explain how to resolve the issue.

Browser and security

Message Next steps
403 Forbidden

There are two reasons why this error might happen. Our servers might be blocking your IP address because we're seeing a high volume of requests, or it could be an issue with your domain's DNS settings.

To fix the issue: 

  1. Visit this demo Squarespace site and complete the CAPTCHA. In most cases, the block on your IP address will be removed within six hours. 
  2. If the demo site doesn't display a CAPTCHA, your IP address probably isn't blocked. Go to your site's built-in domain to see if you have access. 
  3. If you can access your built-in domain but not your custom domain, there's probably an issue with your DNS settings. If you use a Squarespace Domain, go to your Advanced DNS settings panel, click the Nameservers tab, click Use Squarespace nameservers, and save your changes. 
  4. If you still have trouble, contact us
502 Bad Gateway

There are a few reasons this error might happen. There could be something wrong with your domain, or it could just be an issue with your browser or connection.

To fix the issue:

  1. If you use a third-party domain, click Settings, and then click Domains, and check if the domain is connected. If you see a red bar next to the domain, visit Checking your domain mapping records to troubleshoot the connection.
  2. If you tried to visit your site using an https:// connection, ensure SSL is enabled for your site.
  3. Try opening your site from another network, as there may be a firewall blocking access to Squarespace.com.
  4. Clear your browser’s cache.
Access denied: Invalid Session Crumb

You haven’t enabled cookies on your browser. Cookies help us run Squarespace, so they're required to use our service.

To fix the issue:

  1. Ensure you're using a supported browser.
  2. Re-enable cookies on your browser.
  3. Clear your browser’s cache.
  4. Disable any browser extensions that may be interfering with your site.

Blocked for security reasons

This site contains Malware

This resource has been blocked by your administrator

Messages like these can appear if you attempt to access a Squarespace site from behind a firewall that blocks it. You might have this issue if you’re on a corporate network, or if you use firewall software. To fix the issue, adjust your network’s security settings. 

Unusual traffic detected

This message appears as a security measure if we detect an unusually high number of requests from the same IP address at once.

Sometimes a connection, hardware issue, or browser extension falsely triggers this message. In rare cases, it happens if there are many devices on the same network looking at your site.

To fix the issue:

  1. Complete the CAPTCHA field that appears. This removes your IP from our abuse filter for 12 hours and typically resolves the issue.
  2. If you see the message again after a few visits, contact us. Include your IP address in your message. If you need help finding your IP address, visit What is My IP Address
Your connection is not fully secure

You may see this error message if you use third-party blocks or custom code to display content from other sites, which might not support SSL.

To learn more about mixed content, visit Squarespace and SSL.

Your connection is not private

Your browser detected insecure content on the page, which usually means there's an issue with your SSL certificate.

To fix the issue:

  1. Ensure SSL is enabled in the Security & SSL panel.
  2. Use our troubleshooting steps to check your site for mixed content or a certificate error.
  3. If you still see the message, check for issues related to your browser
To learn more about SSL, visit Squarespace and SSL.

Commerce

Message Next steps

Cannot Remove: Your product must have at least one choice

You tried to remove the only variant from a product. Products must have at least one variant.

To replace the current variant with a new variant:

  1. Add a new variant by clicking the + below the SKU.
  2. Click the trash can icon to delete the other variant.
To completely delete the product and its variants:
  1. Click Delete in the bottom of the product editor.
  2. Click Confirm in the message that appears.

Max Size Reached: This page has a maximum size of 200 items

You reached the limit for the number of products you can add to a Products Page.

If you carry a lot of products, try splitting them between multiple Product Pages. You can move products between pages.

Purchases of this item have occurred while you were editing this product…

Someone purchased a product from your store while you were editing it. You can’t save changes because they'll conflict with new inventory levels.

To fix the issue:

  1. Refresh the page.
  2. Try editing the product again.

Refund Failed - Unable to refund payment

You tried to refund a PayPal payment that was made over 180 days ago. This is PayPal’s limitation.

To refund a payment made over 180 days ago, use the Send Money feature in PayPal.

Sorry, we can’t complete your purchase at this time. Please return to the merchant and choose another way to pay.

There was an error with the card on file for transaction fees in your PayPal account.

To fix the issue:

  1. Log into your PayPal Business account.
  2. Update your credit card information.
  3. Follow these steps to connect PayPal again.
  4. If you still have trouble, contact PayPal for help.

Something Went Wrong (Stripe) 

Most likely, a browser extension or ad blocker is interfering with your Stripe connection.

To fix the issue:

  • Disable any browser extensions.
  • Try connecting the Stripe account in a different browser.

Unable to purchase item

The customer trying to check out doesn’t have cookies enabled in their browser.

To fix the issue, your customer should:

  1. Enable cookies.
  2. Reload the page.

We're sorry, we weren't able to set up preapproved payments at this time. Please try again later.

Your PayPal business account email address is linked to a PayPal personal account. 

To fix the issue:

  1. Log into your PayPal Business account.
  2. Click Profile, then click Profile and settings.
  3. Click Update Email on the bottom-left corner.
  4. Find your personal email and click Remove

Your order can’t be completed because of an issue with the merchant payment setup. Please contact us about this issue.

A customer will see this error message if your payment processor account was disconnected.

To fix the issue, reconnect your payment processor account:

  1. In the Home Menu, click Commerce, then click Payments.
  2. Click Stripe or PayPal.
  3. Click Disconnect Stripe or Disconnect PayPal.
  4. Click Connect Stripe or Connect PayPal to reconnect.
For more help, visit Troubleshooting checkout issues.

Domains

Message

Next steps

DNS Conflict Alert

You tried to point a subdomain that’s also linked to your site as a third-party domain.

To fix the issue:

  1. Follow the steps in Disconnecting a third-party domain to remove the subdomain.
  2. Return to the original domain’s Advanced Settings panel and delete any custom records you’ve added for the subdomain.
  3. Click Save at the top of the page.
  4. Point your subdomain again using custom records.

The domain name is invalid

This usually appears when you try to register a domain name with the word "Squarespace" in it. Try again using a different domain name.

The domain name is unavailable

This usually appears when you try to register a domain name that’s either:

  • Already taken
  • A premium domain, which is a domain someone has already registered and is available for sale.

Try again using a domain that meets our requirements.

Google Search Console

Message Next steps

Robots.txt errors

This message tells Google not to crawl certain pages on your site if they're for internal use only, or if they display duplicate content. This is a normal SEO best practice.

To learn more, visit Google Search Console robots.txt crawl errors.

G Suite

For help with G Suite error messages, visit Troubleshooting G Suite.

Logging in and signing up

Message Next steps
Login Failed: Failed to authenticate with third party

We weren’t able to communicate with the third-party account you logged in with, such as Facebook, Twitter, or Google Plus.

To fix the issue:

  1. Click Okay in the message.
  2. Log in using your Squarespace email address and password.
  3. If you still have trouble, visit I can’t log in.
No such account or Account removed

You were invited to contribute to a site that no longer exists, or the site’s URL has changed.

Contact the site owner and ask them to remove and resend the invitation.

Website Expired

If you see this screen when you visit your site, your website expired.

To access your site, reactivate it:

  1. Click Owner Login.
  2. Enter your email and password at the login screen, then click Login.
  3. From the Home Menu, click Settings, and then click Billing & Account.
  4. Enter new billing information and reactivate your site.

Pages and content

Message

Next steps

Cannot delete homepage: This page cannot be deleted because it is your homepage.

Before you can delete this page, set a different page as your homepage.

Files size limit exceeded...

The file you uploaded is too large.

  • Images must be 20 MB or smaller
  • Digital product files must be 300 MB or smaller 

Only images allowed: The file...does not appear to be a supported image file

The file you uploaded isn't in a supported format. Upload a new image in one of these supported formats:

.jpg
.gif
.png

Settings

Message Next steps
Invalid mapping You'll see these messages if URL redirects aren't formatted correctly. To learn how to fix them, visit Creating URL redirects.

Social sharing

Message Next steps

Facebook debugger errors

If you see error messages in the Facebook debugger tool, this is normal. Because Facebook's debugger tool was designed to analyze websites built from scratch, rather than CMS platforms like Squarespace, it can return false errors. It doesn't mean that there's an issue with your site or your ability to share content on Facebook.

For help with other Facebook issues, visit Troubleshooting Facebook sharing issues

Error: 429 Response Code when posting to Pinterest

The page you're sharing on Pinterest doesn't have a thumbnail image, so it can't be shared.

To fix the issue, add a thumbnail image to the page or item.

Squarespace 5

For help with Squarespace 5 error messages, visit Common error messages in Squarespace 5.

Getting help with an error message

If you contact us about a message you don't see here, let us know the steps you took to lead to the error message. If possible, take a screenshot of the message so we can see what you're seeing.

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