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Common error messages in Squarespace

This guide includes a list of common error messages that you may come across in Squarespace and recommended solutions.

Access Denied: Invalid Session Crumb

You'll usually see this message if you haven't enabled third-party cookies on your browser. After re-enabling cookies, we suggest taking the following steps:

  1. Clear your browser's cache.
  2. Disable any browser extensions that may be interfering with your site.
  3. Ensure you're using a supported browser

Cannot Delete Homepage: This page cannot be deleted because it is your homepage.

You tried to delete your homepage before setting a different page as your homepage.

Suggested steps:

  1. Pick a different page to serve as your homepage.
  2. Next to the page's title, click the gear-icon.
  3. Scroll down and click Set as Homepage.
  4. Delete the previous homepage.

Cannot Remove: Your product must have at least one choice.

You tried to remove the only variant from a product. The product must have at least one variant.

To replace the current variant with a new variant:

  1. Add a new variant by clicking the "+" below the SKU.
  2. Click the trash can icon to delete the other variant.

To completely delete the product and its variants:

  1. Click Delete in the bottom of the Product Editor.
  2. Click Confirm in the message that appears.

End time must be later than start time

You tried to select an end time for an event that’s earlier than the start time you selected.

File Size Limit Exceeded...

A "File Size Limit" message might appear for a few reasons:

  1. Uploading an image - A file you uploaded to an Image Block or Gallery Page is too large. The size limit for a file upload is 20 MB.
  2. Uploading a digital product - The digital product upload is too large. The size limit for a digital product is 300 MB.

Login Failed: Failed to authenticate with third party

We weren’t able to communicate with a third-party service (Facebook, Twitter, or Google Plus) to log you into your site.

Suggested steps:

  1. Click Okay in the message.
  2. Log in using your email address and password.
  3. If these issues persist, visit I can't log in for further troubleshooting.

Max Size Reached: This page has a maximum size of 200 items.

You’ve reached the limit for the number of products you can add to a Products Page (200). We enforce this limit for a few reasons:

  • To help you search and navigate through your inventory. When a Product Page even reaches 50 items, scrolling through the panel to find and edit a product can be inefficient.
  • To help customers quickly search and navigate through your store.
  • To avoid slow load times. Pages with a lot of content can reduce site speed, especially on mobile devices.

To resolve the issue, we recommend adding multiple Product Pages for better organization and navigation in your store.

No such website exists in our system. Please try logging in with your email address.

This email address doesn’t match our records.

Suggested steps:

  1. Check the email address box for any typos.
  2. Try any other email address you may have used with your account.

If you still can't log in, open a ticket, and include this information in the body of your message so we can verify your account:

  • Your built-in .squarespace.com URL
  • The full name and last four digits on the credit card used to pay for the site

If you're having this issue with a trial site, open a ticket and include your built-in .squarespace.com URL and the date you started your trial.

Only images allowed: The file xyz does not appear to be a supported image file.

You tried to upload an image file in an unsupported format. Try again and upload images in one of these formats:

  • .jpg
  • .gif
  • .png 

Read tips on how to format your images for uploading to Squarespace.

Purchases of this item have occurred while you were editing this product...

If you see this message, someone just purchased this product on your store while you were editing it. Any changes you attempted before saving will conflict with new inventory levels.

Suggested steps:

  1. Refresh the page.
  2. Try editing the product again.

The domain name is invalid

This message usually appears when you try to register a domain name with the word “Squarespace” in it. Try again using a different domain name. For more on our best practices for finding a domain name, visit Purchasing Squarespace Domains.

The domain name is unavailable

This message usually appears when you try to register a domain name that’s already taken or is a premium domain.

Try again using a different domain name. For more on our best practices for finding a domain name, visit Purchasing Squarespace Domains.

Too Many Variants: You have reached the system limit of 100 variants per product...

You’ve reached the limit for the number of variants you can add to a product (100). To simplify the options in your store, we recommend reorganizing Products Pages so each product has fewer variants.

For tips on organizing products in your Squarespace ecommerce store, visit Organizing products.

Unusual traffic detected

An "Unusual Traffic Detected" message with a CAPTCHA appears to you or visitors as a security measure when our server gets an unusual amount of requests for your site from a single IP address at once. This may be due to your connection, a hardware issue, or a browser extension. It can also happen if your network has multiple machines accessing the same Squarespace site.

Anyone can still access your site if they see this message. To enter the site, fill out the CAPTCHA field that appears. This removes your IP from our Abuse Filter for 12 hours and typically resolves the issue completely.

If you continue to see this message after a few visits, contact us and we'll investigate further. Please include your IP address in your message. Learn how to find your IP address using a service like What is My IP Address.

Warning: Variants Limit: The system has a limit of 100 variants per product. You currently have #....

You’re close to the limit for the number of variants you can add to a product (100). To simplify the options in your store, we recommend reorganizing Product Pages so each product has fewer variants.

For tips on organizing products in your Squarespace ecommerce store, visit Organizing products.

You must upload a file for this digital product

Since this is a digital product, you need to upload a file that customers can download after purchase. The file will be automatically sent via email in a download link. The link will be active for 24 hours. The file size limit is 300 MB.

Suggested steps:

  1. Click the Pricing & Upload tab.
  2. Drag and drop a file into the Add a file box. You can also click the arrow to select a file from your computer.
  3. Click Save or Save & Publish.

You need a valid email address

This email address doesn’t match our records.

Suggested steps:

  1. Check the email address box for any typos.
  2. Try any other email address you may have used with your account.

If you still can't log in, open a ticket, and include this information in the body of your message so we can verify your account:

  • Your built-in .squarespace.com URL
  • The full name and last four digits on the credit card used to pay for the site

If you're having this issue with a trial site, open a ticket and include your built-in .squarespace.com URL and the date you started your trial.

You tried to add a variant before adding the attribute that differentiates variants from each other. For example, “Color” or “Size.”

To add variants for a physical product, add a column:

  1. Click the "+" next to Dimensions.
  2. In the Option Name box, enter the name of the column. For example, "Color," "Size," or "Material."
  3. Click Save Option.
  4. Click the "+" below the SKU to continue adding variants.

To add variants for a service product, add a column:

  1. Click the "+" next to Stock.
  2. In the Option Name box, enter the name of the column. For example, "30 minutes" or "60 minutes."
  3. Click Save Option.
  4. Click the "+" below the SKU to continue adding variants.

To learn more about variants, visit Adding simple product variants.

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Common error messages in Squarespace