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Commerce FAQ

This guide answers some common questions about the Squarespace Commerce platform.

Is Commerce supported in my billing plan?

Commerce and payment processors are Premium features available in the current Website Business plan and higher, as well as sites on Personal plans active before December 1, 2017. To learn more, visit Premium features.

Can customers from around the world purchase my products?

Yes. You can accept our payment methods from anywhere in the world where they're supported. We don't impose additional location restrictions for shoppers buying products from your store.

For more information, visit Supported countries and currencies for Squarespace Commerce.

Are there limits to what I can sell on my site?

Squarespace approves the sale of most products, but our payment processors, Stripe and PayPal, prohibit certain types of businesses. For detailed information, visit Section 10.2 of our Terms of ServiceStripe's documentation, and PayPal's Acceptable Use guidelines.

Can customers buy items that are out of stock?

If a product is sold out, the product displays in your store with a SOLD OUT flag. Customers can't add the product to their carts until you change the quantity in the Inventory panel. To learn more, visit Sold out products.

Can I export orders to a .csv file?

Yes. In the Commerce panel, click Orders, then click Export CSV. To learn more, visit Exporting orders.

Does Commerce work on all templates?

Yes. Commerce is compatible with all our templates.

While you can build a great-looking store using any template, some templates that work particularly well for stores are:

  • Adirondack
  • Avenue
  • Brine
  • Clay
  • Fulton
  • Galapagos
  • Hyde
  • Ishimoto
  • Marta
  • Mercer
  • Montauk
  • Supply
  • Thorne

When will a product be removed from inventory?

A product's stock level will reduce when a customer checks out. This means that if you have one product left in stock but two customers added it to their carts, the product will be sold to whoever completes checkout first.

Will a shopping cart save if a customer leaves and returns later?

Products added to a customer's shopping cart will remain in the cart indefinitely. If a customer leaves your site and comes back later, the cart will appear as they left it, with one exception.

If a product went out of stock since the customer last visited your site, it will be removed from their cart.

Can I create paid memberships using Commerce?

Not at this time. There's no current setting to add a membership program or recurring payments using Commerce. You can use third-party services like Moonclerk to set up Recurring payments.

Can I accept donations?

Yes. Use the Donation Block to collect donations for your organization or cause. Donations are a Premium feature available in the current Website Business plan and higher, as well as sites on Personal plans active before December 1, 2017. To learn more, visit Premium features.

Can I offer free digital downloads?

Yes. You can set a Digital product to have a price of $0.00.

Customers will still be directed to the checkout page but won't need to enter any credit card information to complete the order.

Can I sell gift cards or gift certificates?

Yes. You can sell gift cards as a unique digital code that customers can receive as a printable .pdf or email directly to their recipient.

Is Commerce available in Squarespace 5?

Commerce isn't available for Squarespace 5. To sell products on a Squarespace 5 site, you'll need to use a third-party payment processor.

Which payment processors can I use?

You must connect a supported payment processor to activate Squarespace Commerce and begin accepting payments through your site. You can connect StripePayPal, or both. To learn more about these options, visit Connecting a payment processor

Is Commerce available in my country?

To use Squarespace Commerce, you'll need to connect a payment processor that supports your country. For details, visit Supported countries and currencies for Squarespace Commerce.

When will customers be charged?

Customers will be charged as soon as they check out. It's not possible to delay payment until an item is shipped.

Is SSL offered with Commerce?

Yes. Checkout and payment pages are served over SSL in your Commerce site. To learn more about how SSL works with Squarespace, visit our overview guide.

Can I delete the cents from the price and only display dollars?

No. All prices must show cents, even if your price is rounded to the whole dollar ($10.00 rather than $10).

Can I charge tax?

Yes. To learn how to create tax rules, visit Setting up taxes in Squarespace Commerce

Where should I charge taxes?

Per our Terms of Service, Squarespace doesn't provide advice or recommendations regarding laws applicable to your site or business. If you have questions about collecting taxes, you can consult with a tax advisor. You can also use this resource for checking US state sales laws.

Can I collect VAT or GST?

Yes. Squarespace supports tax-inclusive pricing and customizable order invoices. For help setting this up, visit Collecting VAT or GST.

Can I add tracking numbers to shipping notifications?

Yes. To include tracking numbers in Order Shipped emails, enter the tracking number when marking the order as complete.

If the tracking number is associated with a standard carrier (Australia Post, Canada Post, DHL, FedEx, UPS, or USPS), it will be a link. Clicking the number opens the carrier's tracking page.

To learn more, visit Receiving an order.

How many products can I add to my site?

You can add up to 1,000 products on your site. Each Products Page can have up to 200 products, and each product can have up to 100 variants.

Can I connect to a fulfillment warehouse or inventory service?

We don't offer custom integrations or public APIs at this time. We have a partnership with ShipStation for label printing, and you can connect to a fulfillment service through them. Note that this falls outside of the scope of our support.

If you're interested in order fulfillment and inventory integrations, learn about the Order API beta.

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