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COVID-19 resources for Squarespace customers

As COVID-19 continues to impact people and businesses of all sizes in unprecedented ways, we're making every effort to support our customers however we can.

With Squarespace, you have tools at your disposal to expand your online presence and make changes to your site when you can't connect with customers in person.

Use this guide to find resources if your business has been impacted by the pandemic. If you don’t find the information you’re looking for, please don’t hesitate to contact us. These are stressful and uncertain times, and we’re here to help.

Add announcements and pop-ups for important updates

To place a prominent message with important updates at the top of your site, add an announcement bar. This is a Premium feature, already available to you if you're on a Business or Commerce plan. We're enabling it by request for anyone on the Personal plan who needs it.

To find your current plan, visit the Billing panel. If you confirmed you're on a Personal plan and want to add an announcement bar, send us a request using this form

If you're on the Business and Commerce plans, you can also use a promotional pop-up to display a message.

Add an online store with Squarespace Commerce

With Squarespace, you can add an online store to any website on the Business plan and higher. The Commerce platform is great for selling physical products, digital products, or services.

Follow these steps to get started with selling online:

  1. Connect a payment processor.
  2. Set up tax rules, if applicable to your business.
  3. Set up shipping options, which can include local pickup or delivery.
  4. Add products to a Products Page.
  5. After receiving orders, you can fulfill them on a computer or on the Commerce App.

To learn more about getting started with Commerce:

Sell gift cards

Gift cards have become important to small businesses and restaurants that can’t make in-person sales at this time. Gift cards are now available for all plans with Commerce features. You can also redeem gift cards in person, so customers can support your business now and spend their gift cards in your store later.

Offer delivery

Deliver orders from your store

To add a delivery option, create a flat rate shipping option called Delivery, and add a custom form to checkout to collect delivery instructions. To learn more, visit Adding a delivery option.

Restaurant delivery

To set up delivery for a restaurant or bar site, use our ChowNow integration.

If you use a different service — like DoorDash, Caviar, or Seamless — you can add a navigation menu link highlighting your delivery option on every page of your site. 

Add a curbside pickup option

Add a curbside pickup option so customers can collect their orders without entering your store. To do this, add a flat rate shipping option called Curbside pickup. To learn more, visit In-store pickup.

Pause subscription renewals for your customers

If you sell subscription products, you can delay subscription renewals for your customers to help them during these difficult times.

Ask for donations

To encourage donations, you can add Donation Blocks on Business and Commerce plans. If you’re using a different service to collect donations, you can add a text link or Button Block that links to your preferred service.

Use Email Campaigns to communicate

To keep your customers updated with new information, use Email Campaigns. You can build mailing lists, create campaigns that match your site’s branding, and send email blasts to your audience.

Ask the community

Connect with the community in the Squarespace Forum on more ideas and strategies for adapting your site to these challenging times.

Contact us for more help

If you have any questions or concerns that aren’t addressed here, we're here to help. If you need support with a payment, need to put your website or subscription on hold, or want to extend a trial, complete this form.

We’re working through a record number of requests, but we'll look into options and respond as soon as possible.

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COVID-19 resources for Squarespace customers