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PayPal FAQ

PayPal is one of Squarespace Commerce’s supported payment processors. Here are some frequently asked questions about PayPal.

How do I get started with PayPal?

Connect your Commerce store to a PayPal Business account in the Payments panel. To learn more, visit Accepting PayPal.

Do customers need a PayPal account to check out?

Yes. To pay with PayPal, the customer must have a Personal PayPal account. Once they select PayPal, they’ll be prompted to log in to their account, or create a new one. If you prefer that customers already have a PayPal account, you can set this in your PayPal settings.

Can I accept credit or debit cards through PayPal?

Customers checking out with PayPal can use credit or debit cards saved to their PayPal account.

To let customers enter credit or debit card information directly at checkout, and not through PayPal, connect Stripe.

Can I accept credit cards, debit cards and PayPal?

Yes. Connect a Stripe account and a PayPal account to accept credit card, debit card, Apple Pay, and PayPal payments.

Do I have to accept PayPal to use Commerce?

No. You can connect a Stripe account and accept credit cards, debit cards, and Apple Pay without accepting PayPal.

Is PayPal secure?

PayPal meets stringent industry standards for security. Learn more about PayPal's secure infrastructure.

Will fraudulent orders or cards be rejected?

PayPal offers Seller Protection for qualifying order, which helps identify suspicious activity, such as repeated orders, and may reject those transactions. Additionally, PayPal works with its financial partners and credit card networks to monitor fraud globally.

How does PayPal handle disputes?

To learn how PayPal handles disputes, visit their documentation.

Are there limits to what I can sell with PayPal?

Ensure that you're not selling any goods or services in violation of Section 10.2 of our Terms of Service. Also, you’ll be required to comply with PayPal’s Acceptable Use guidelines.

What are PayPal's processing fees?

PayPal’s processing fees may vary by location. Visit PayPal’s documentation for details.

If I refund an order, will PayPal refund their processing fee?

If you refund an order, PayPal will refund the full variable transaction fee, but not the fixed portion of the fee.

For example, if your fee is 2.9% + a fixed fee of $0.30 per transaction, PayPal will withhold $0.30.

What are Squarespace’s transaction fees?

Squarespace charges different transaction fees depending on your billing plan. For more information, visit Transaction fees.

Refunding an order refunds all Squarespace transaction fees. 

Can I set up subscription, installment, or other recurring payments through PayPal?

It isn't possible to set up recurring payments through Squarespace's integration with PayPal. Customers can use PayPal for one-time payments on physical products, services, and digital goods.

However, you can set up recurring payments using the third-party service Moonclerk.

Where can I view my PayPal transactions?

Log into your PayPal account to view previous transactions and payment activity.

Is there an order maximum?

Yes. A single PayPal transaction can’t exceed $10,000 USD.

Can I accept donations through PayPal?

PayPal doesn’t support our built-in Donation Block. However, to accept donations with PayPal, embed PayPal’s donation code in a Code Block and process donations through PayPal directly.

Do purchases using PayPal include discount codes?

Yes. Discounts, taxes, shipping, and all other costs associated with an order can be processed using PayPal.

Will my Squarespace store inventory sync with the PayPal POS app?

No. While our PayPal integration lets you accept PayPal as a payment method in the Squarespace Commerce checkout, it doesn't include an integration with the PayPal POS app.

Can I pay for Squarespace with PayPal?

No. You can only pay for your Squarespace subscription with these accepted payment methods.

Troubleshooting

Why can't I withdraw funds from PayPal?

If you can’t withdraw funds, it might be because you’re not Verified with PayPal yet. Once you verify your account, you can withdraw funds.

To verify your account:

  1. When you set up your account, you should have received an email from PayPal with “Confirm your email address” in the subject line. Follow the instructions in that email.
  2. After verifying your account from that email, PayPal will allow you to withdraw funds.

If you can’t find the email, check your Spam or Junk folder.

If you already followed these steps, there might be a different issue with your PayPal account. For help, visit PayPal’s guide on withdrawing funds or contact their support team.

My PayPal connection isn't working correctly.

If you cancel the billing agreement or change Squarespace's permissions for your PayPal account, your PayPal connection may be disrupted.

You can resolve these issues by disconnecting and reconnecting your PayPal Business account.

I received an email about an issue with PayPal's Instant Payment Notification (IPN).

Squarespace's integration with PayPal doesn't support Instant Payment Notifications. If you received an email, this is unrelated to your Squarespace site. To disable further IPN emails, visit PayPal's documentation

Error message: "Sorry, we can’t complete your purchase at this time. Please return to the merchant and choose another way to pay."

This message appears when an error occurs with the card on file for transaction fees in your PayPal account. To resolve the issue, log into your PayPal Business account and update the credit card, then follow these steps to connect PayPal again.

If your credit card is up-to-date and you're still seeing this message, contact PayPal for more help.

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