Squarespace plans include transaction fees for Commerce orders and donations. There are two fees: a payment processor fee (varies between Stripe and PayPal, applicable to all plans), and a Squarespace transaction fee (3% or none, depending on your plan).
If you sell products or collect donations on Squarespace, review this guide to understand which rates apply to you, how you’re charged, and how to view your fees per order.
Squarespace transaction fees by billing plan
Here are our transaction fees for our current billing plans.
|
Plan |
Squarespace transaction fee (% final order total) |
|
Website Business |
3% |
|
Commerce Basic |
None |
|
Commerce Advanced |
None |
|
Legacy Plans |
See below |
Transaction fees for Legacy plans
- If you signed up for Squarespace before November 3, 2015, and haven’t moved into a current billing plan, the Squarespace transaction fee doesn’t apply to you.
- If you signed up for Squarespace between November 3, 2015 and November 30, 2017, and haven’t moved into a current billing plan, the Squarespace transaction fee is:
- 3% on the Website Personal plan
- 2% on the Website Business plan
Payment processor fees
Stripe and PayPal both charge processing fees.
Stripe
Stripe’s processing fees vary by country. Visit Stripe’s documentation for details:
If you don’t see your country listed above, contact Stripe for help.
PayPal
Fees may vary by location. Visit PayPal’s documentation for details. You can also contact PayPal for help.
When you’ll be charged
Fees are collected immediately upon a successful transaction. These fees are separate from your recurring subscription payments with Squarespace and are taken from your payment processor account.
Fees are based on order totals
All fees apply to the final order total, including any shipping fees. If the final order total is $0, there's no transaction fee from Squarespace or your payment processor.
Where to review your transaction fees
Stripe
To review a breakdown of fees per order, open the order in Stripe. See the Fee line item in the Payment Details section. You can also download a .csv file by clicking View All Payments in Stripe. Look for these terms associated with Squarespace Commerce:
- Charge Fee - The transaction fee
- Charge Gross - The amount sent to Stripe before the fee
- Charge Net - The amount transferred to the merchant after the fee
To learn more, visit Stripe's documentation.
PayPal
To review fees, log into your PayPal Business account. In the Activity tab, transaction fees appear as a payment to Squarespace.
Refunds
When you refund customer orders, refunds of processing fees vary between payment processors.
Note: Refunding a donation won't refund the Stripe processing fee and Squarespace transaction fee.
Stripe
Full refunds include Squarespace's transaction fees and partial refunds include a pro-rated portion of the fees. Refunds don't include Stripe's processing fees.
PayPal
Full refunds include Squarespace's transactions fee and most of PayPal's processing fees, excluding PayPal's fixed transaction fee (for example, $0.30 for transactions for U.S.-based accounts). Partial refunds include a pro-rated portion of the fees, but not PayPal's fixed transaction fee.
How to avoid the Squarespace transaction fee
To avoid the 3% Squarespace fee, consider switching to a Commerce billing plan. The Website Business billing plan is a great way to run a small shop. If you have a large volume of transactions, the Commerce plans waive the Squarespace transaction fee.
If you switch from a Business plan to a Commerce plan, we're not able to refund Squarespace transaction fees for orders placed while you were on the Business plan.
For more information, visit Choosing the right Squarespace plan.
Commerce and payment processors are Premium features available in Business and Commerce plans.