Transaction fees

Review the different types of transaction fees, how they are processed, and if you can avoid them.

Squarespace plans include transaction fees for commerce orders, donations, and member area membership sales. There are two fees: a payment processor fee (applicable to all plans, and varies between Stripe, PayPal, Square, and Afterpay or Clearpay), and a Member Areas or Squarespace Commerce transaction fee. Square is available as a payment processor for Squarespace point of sale in the iOS Squarespace app only.

If you sell products, collect donations, or charge visitors for memberships to gated pages on Squarespace, review this guide to understand which rates apply to you, how you’re charged, and how to view your fees per order.

Squarespace Commerce transaction fees by billing plan

Squarespace Commerce transaction fees are applied to all commerce orders and donations. They're deducted directly from the bank account linked to your card on file at Squarespace. These fees appear in your bank account as small payments to Squarespace, separate from your recurring subscription fees. We don't create separate receipts for your Squarespace Commerce transaction fees. The Commerce transaction fees for our current billing plans are listed below:

Plan	Squarespace Commerce transaction fee (% final order total)	Payment processor fee
Website Business	3%	Yes
Commerce Basic	None	Yes
Commerce Advanced	None	Yes
Legacy Plans	See below	Yes

Note: Member Areas transaction fees are determined by your Member Areas plan, not your Squarespace billing plan. See the Member Areas transaction fees section below for more information.

Squarespace Commerce Transaction fees for Legacy plans

• If you signed up for Squarespace before November 3, 2015, and haven’t moved into a current billing plan, the Squarespace Commerce transaction fee doesn’t apply to you.
• If you signed up for Squarespace between November 3, 2015 and November 30, 2017, and haven’t moved into a current billing plan, the Squarespace Commerce transaction fee is:
  • 3% on the Website Personal plan
  • 2% on the Website Business plan

Payment processor fees

Stripe, PayPal, and Square all charge processing fees, regardless of your Squarespace billing plan.

Stripe

Stripe’s processing fees vary by country. Visit Stripe’s documentation for details:

• United States
• United Kingdom
• Ireland
• Australia

If you don’t see your country listed above, contact Stripe for help.

PayPal

Fees may vary by location. Visit PayPal’s documentation for details. You can also contact PayPal for help.

Square

Square’s processing fees vary based on how the payment is made. Visit Square’s documentation to learn more.

Afterpay or Clearpay

Afterpay's processing fee is 6% of the order total, plus $0.30. Clearpay's processing fee is 6% of the order total, plus £0.30. This fee includes Stripe's processing fee, as you need a Stripe account connected to your site to accept either payment processor. For more eligibility and transaction fee details, visit Accepting Afterpay or Clearpay.

Member Areas transaction fees

With Member Areas, you can charge visitors a set amount or recurring membership fee to access sections of pages on your site. Every membership sold—including renewals of recurring memberships—is charged a transaction fee. The fee percentage depends on the Member Areas pricing plan you selected when first subscribing to Member Areas.

Member Areas transaction fees are charged instead of Squarespace Commerce transaction fees when you sell memberships. If you sell both memberships and products, you'll pay separate transaction fees for each.

Squarespace Scheduling transaction fees

You can use Squarespace Scheduling for booking appointments or classes. There are no transactions fees from Squarespace when your customer or client makes a payment. There is a transaction fee from your payment processor. For details about transaction fees for specific payment processors, visit Connecting payment processors to Scheduling.

When you’ll be charged

Fees are collected immediately upon a successful transaction. These fees are separate from your recurring subscription payments to Squarespace.

Fees are based on order totals

All fees apply to the final order total, including any shipping fees. If the final order total is $0, there's no transaction fee from Squarespace or your payment processor.

Where to review your transaction fees

Stripe

To review a breakdown of fees per order, open the order in Stripe. Find the Fee line item in the Payment details section. Hover over the info icon next to the fee amount to review fee details. These details will vary depending on your website plan:

• Stripe processing fees - The amount reflects Stripe's processing fee
• Squarespace application fees - The amount reflects the Squarespace 3% transaction fee

You can also download a .csv file by clicking View All Payments in Stripe. Look for these terms associated with Squarespace Commerce:

• Charge Fee - The transaction fee
• Charge Gross - The amount sent to Stripe before the fee
• Charge Net - The amount transferred to the merchant after the fee

To learn more, visit Stripe's documentation.

PayPal

To review fees, log into your PayPal Business account. In the Activity tab, transaction fees appear as a payment to Squarespace.

Square

To see the processing fees per order in Square, view transactions in your Square dashboard.

Afterpay or Clearpay

Afterpay and Clearpay processing fees appear in your Stripe dashboard.

Refunds

When you refund customer orders, refunds of processing fees vary between payment processors.

Note: Refunding a donation won't refund the Stripe processing fee.

Stripe

Full refunds for product purchases include the Squarespace Commerce transaction fees and partial refunds include a prorated portion of the fees. The same is true of Member Areas transaction fees, should you issue a membership refund.

With both products and memberships, refunds don't include Stripe's processing fees.

PayPal

Full refunds for product purchases include the Squarespace Commerce transaction fees and partial refunds include a prorated portion of the fees. The same is true of Member Areas transaction fees, should you issue a membership refund.

With both products and memberships, refunds don't include PayPal's processing fees.

Square

Full refunds include the Squarespace Commerce transaction fees and partial refunds include a prorated portion of the fees. Refunds include Square’s processing fees.

Afterpay or Clearpay

Full refunds for product purchases include the Squarespace Commerce transaction fees and partial refunds include a prorated portion of the fees. Refunds don't include Afterpay or Clearpay's processing fees.

How to avoid the Squarespace Commerce transaction fee

To avoid the 3% Squarespace Commerce transaction fee, consider upgrading to a Commerce billing plan. For more details, visit Changing your website billing plan. 

If you upgrade from a Business plan to a Commerce plan, we can't refund Squarespace Commerce transaction fees for orders placed while you were on the Business plan.

To learn more about all of our plans, visit Choosing the right Squarespace plan.

Commerce and payment processors are premium features available in Business and Commerce plans.