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Transaction fees

Squarespace plans include transaction fees for Commerce orders, donations, and member area membership sales. There are two fees: a payment processor fee (applicable to all plans, and varies between Stripe, PayPal, Square, and Afterpay), and a Member Areas or Squarespace Commerce transaction fee. Square is available as a payment processor for Squarespace Point of Sale in the Commerce App only.

If you sell products, collect donations, or charge visitors for memberships to gated pages on Squarespace, review this guide to understand which rates apply to you, how you’re charged, and how to view your fees per order.

Squarespace Commerce transaction fees by billing plan

Here are our Squarespace Commerce transaction fees for our current billing plans. Squarespace Commerce transaction fees are applied to all Commerce orders and donations and appear in your bank account as small payments to Squarespace, separate from your recurring subscription fees. We don't create separate invoices for your Squarespace Commerce transaction fees.

Plan

Squarespace Commerce transaction fee

(% final order total)

Payment processor fee

Website Business

3%

Yes

Commerce Basic

None

Yes

Commerce Advanced

None

Yes

Legacy Plans

See below

Yes

Note: Member Areas transaction fees are determined by your Member Areas plan, not your Squarespace billing plan. See the Member Areas transaction fees section below for more information.

Squarespace Commerce Transaction fees for Legacy plans

  • If you signed up for Squarespace before November 3, 2015, and haven’t moved into a current billing plan, the Squarespace Commerce transaction fee doesn’t apply to you.
  • If you signed up for Squarespace between November 3, 2015 and November 30, 2017, and haven’t moved into a current billing plan, the Squarespace Commerce transaction fee is:
    • 3% on the Website Personal plan
    • 2% on the Website Business plan

Payment processor fees

Stripe, PayPal, and Square all charge processing fees, regardless of your Squarespace billing plan.

Stripe

Stripe’s processing fees vary by country. Visit Stripe’s documentation for details:

If you don’t see your country listed above, contact Stripe for help.

PayPal

Fees may vary by location. Visit PayPal’s documentation for details. You can also contact PayPal for help.

Square

Square’s processing fees vary based on how the payment is made. Visit Square’s documentation to learn more.

Afterpay

Afterpay's processing fee is 6% of the order total, plus $0.30. To accept Afterpay, you must enable Stripe, and Afterpay's fee includes the Stripe processing fee.

Member Areas transaction fees

With Member Areas, you can charge site visitors a set amount or recurring membership fee to access sections of pages on your site. Every membership sold—including renewals of recurring memberships—is charged a transaction fee. The fee percentage depends on the Member Areas pricing plan you selected when first subscribing to Member Areas.

Member Areas transaction fees are charged instead of Squarespace Commerce transaction fees when you sell memberships. If you sell both memberships and products, you'll pay separate transaction fees for each.

When you’ll be charged

Fees are collected immediately upon a successful transaction. These fees are separate from your recurring subscription payments to Squarespace.

Fees are based on order totals

All fees apply to the final order total, including any shipping fees. If the final order total is $0, there's no transaction fee from Squarespace or your payment processor.

Where to review your transaction fees

Stripe

To review a breakdown of fees per order, open the order in Stripe. See the Fee line item in the Payment Details section. You can also download a .csv file by clicking View All Payments in Stripe. Look for these terms associated with Squarespace Commerce:

  • Charge Fee - The transaction fee
  • Charge Gross - The amount sent to Stripe before the fee
  • Charge Net - The amount transferred to the merchant after the fee

To learn more, visit Stripe's documentation.

PayPal

To review fees, log into your PayPal Business account. In the Activity tab, transaction fees appear as a payment to Squarespace.

Square

To see the processing fees per order in Square, view transactions in your Square dashboard.

Afterpay

Afterpay processing fees appear in your Stripe dashboard.

Refunds

When you refund customer orders, refunds of processing fees vary between payment processors.

Note: Refunding a donation won't refund the Stripe processing fee.

Stripe

Full refunds for product purchases include the Squarespace Commerce transaction fees and partial refunds include a prorated portion of the fees. The same is true of Member Areas transaction fees, should you issue a membership refund.

With both products and memberships, refunds don't include Stripe's processing fees.

PayPal

Full refunds for product purchases include the Squarespace Commerce transactions fees and partial refunds include a prorated portion of the fees. The same is true of Member Areas transaction fees, should you issue a membership refund.

With both products and memberships, refunds don't include PayPal's processing fees.

Square

Full refunds include the Squarespace Commerce transaction fees and partial refunds include a prorated portion of the fees. Refunds include Square’s processing fees.

Afterpay

Full refunds for product purchases include the Squarespace Commerce transaction fees and partial refunds include a prorated portion of the fees. Refunds don't include Afterpay's processing fees.

How to avoid the Squarespace Commerce transaction fee

To avoid the 3% Squarespace Commerce transaction fee, consider switching to a Commerce billing plan. The Website Business billing plan is a great way to run a small shop. If you have a large volume of transactions, the Commerce plans waive the Squarespace Commerce transaction fee.

If you switch from a Business plan to a Commerce plan, we're not able to refund Squarespace Commerce transaction fees for orders placed while you were on the Business plan.

For more information, visit Choosing the right Squarespace plan.

Commerce and payment processors are Premium features available in Business and Commerce plans.
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