Review a log of your store's payments, refunds, failures, and chargebacks.

Open the payment activity panel to review successful and failed Stripe and Square payments, refunds, and chargebacks. Click a transaction for a detailed payment summary in Stripe, and to view the order fees.

To review PayPal payments, log into your PayPal Business account. For help with failed charges, visit Failed customer payments.

The payment activity panel displays payments made through Squarespace Commerce. For information about Acuity, visit Managing payments in Acuity Scheduling.

Review the payment activity panel

To review payments:

1. Open the Store payments panel.
2. Click Manage beneath Stripe.
3. Click View Payment Activity.

Transactions are organized by:

• Payments
• Refunds
• Failures
• Chargebacks

Transactions display the customer's name, amount charged, order number, time, and date. Click a payment to view the Charge ID page in Stripe.

To learn more about failed payments, visit Stripe's documentation on failed payments and chargebacks.

Filter by date or charge ID

Click Filter to filter the transaction list by date or charge ID.

In the Date tab, enter a range of dates, then click Filter. In the Charge ID tab, enter a transaction's charge ID, then click Filter.

Note: Search only searches transactions listed in the Payments tab.

Test orders

Test orders appear as successful transactions in the Payments tab while your store is in Test mode. Click the payment to view the Charge ID page on Stripe. A test flag will display at the top of the page. When your store is live, Test Orders won't display in the payment activity panel.