Troubleshooting lost content

Recover lost content and reduce the risk of losing content in the future.

Last updated May 21, 2024

Squarespace doesn't have auto-save features at this time, so it's not always possible to recover content if something is accidentally deleted or you lose connection while editing. However, there are some ways to restore lost content or undo deletion.

This guide covers how to restore deleted content, when content can't be restored, and how to prevent losing your work.

Restore accidentally deleted content

If you recently removed or deleted content by accident, review this table for information on recovering the content.

Type of content How to restore
Pages If a page was deleted in the last 30 days, restore it from the trash at the bottom of the Pages panel.
Blog posts If a blog post was deleted in the last 30 days, restore it from the recycle bin at the bottom of the blog page’s post list.
Blocks, content in blocks

If you deleted content from a block that was already published on the page but haven’t exited the editor, click the undo arrow in the top-left corner to undo changes individually. To learn more, visit Using undo and redo in Squarespace.

If your site is on version 7.0, click Discard Changes or Cancel to restore the page to the last saved version. Note that you'll lose any changes you've made since you last saved that page.

If you already exited the editor, changes can't be undone and deleted blocks can't be recovered.

Text

If you deleted text from a text block but haven’t exited the editor, click the undo icon in the top-left corner, or press Ctrl + Z on Windows or + Z on Mac.

In version 7.0, the undo icon appears in the text toolbar. Click into a text block if the text toolbar isn't visible.

If you already exited the editor, changes can't be undone and deleted text can't be recovered.

When content can’t be restored

Squarespace doesn't have auto-save or revision history features when editing, so content lost or deleted in the following situations can't be restored in Squarespace:

  • If the browser is accidentally closed while editing.
  • If the browser or device closes, crashes, or reloads while editing due to power or network issues.
  • If content is edited in multiple places at once—for example, in two different tabs on your browser, or on the web browser and in the mobile app.
  • If a page or blog post has been deleted for more than 30 days. If it’s been fewer than 30 days, visit Restoring deleted pages and blog posts.
  • If you exited the editor after editing pages, blog posts, or other collection items, such as products or gallery images.

Find older ("cached") versions of pages using a third-party tool

If you can’t recover deleted content through Squarespace, you might be able to find it by searching the Internet Archive's Wayback Machine, a tool that archives older versions of websites. Keep in mind that this is a third-party service, and we can't guarantee they'll always have your old content.

If you find content on a page cached in the Wayback Machine, use it as a reference when you manually rebuild the page.

Find lost or missing content

There are a few situations when lost or missing content could still be accessible in another location.

No content on reactivated site

If a previously expired site doesn't have the content you expected when you reactivate it, first ensure that you’ve reactivated the correct site.

If you have the correct site, but it’s been expired for more than 30 days, it's not possible to recover your site content. After 30 days, site content may be permanently deleted.

Missing content after switching templates in version 7.0

If you switched templates, your pages and content may be in the Not linked section of the Pages panel.

If the content isn't there, the new template might not support all the features of your previous template. Review our template guides to learn more about specific features. You can also switch back to the previous template.

Prevent losing content

Follow these best practices to reduce the risk of losing content:

  • Save frequently as you're editing, especially major changes to pages or blog posts.
  • Try to work on your site only when you have a strong network connection so you can edit and save changes confidently.
  • If you use multiple devices to update your blog, ensure you fully save changes on each device as you go. Making changes to an old version of your site overwrites new changes.
  • Copy and paste text to a backup location, like a text document or a Google Doc.
  • Keep all original image files on your computer after uploading them to your site. You may want to organize the files based on how you've uploaded them.
  • If you added custom CSS or other code to your site, save copies of these files in a text document or Google Doc.
  • Review all warnings carefully. Before any content is permanently removed, you'll be asked to confirm the deletion.
  • If you're making extensive changes that you're not sure you want to keep, start a new trial. That way, you can start from scratch while your original site remains active.
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