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Fulfilling orders

Follow this guide to learn how to fulfill new orders when they arrive in your store. When you fulfill an order, you can add a tracking number for the package.

To print shipping labels for orders, use our integration with ShipStation.

Tip: Try the Squarespace Commerce app to fulfill orders on your mobile device. The app automatically adds tracking numbers when you scan shipping labels, helping you speed up order fulfillment. Download: iOS, Android.

Before you begin

  • Orders for physical products can be marked as fulfilled, with the option to send a fulfillment notification including a tracking number.
  • Orders for service products can be marked as fulfilled, with the option to send a fulfillment notification.
  • Orders for digital products or gift cards are fulfilled automatically.

Get new order notifications

Get emails

If you're an Admin or Store Manager, you'll receive email notifications for each new order. The email comes from no-reply@squarespace.com, with the subject line A new order has arrived.

The notification email includes:

If the product is a subscription, the email also includes the next renewal date.

The customer will see similar information in their Order Confirmed email, which acts as their receipt.

Get mobile push notifications

Download the Squarespace Commerce App and enable push notifications on your phone to receive alerts for new orders.

Fulfill a pending order

When you’re ready to ship a physical order, or when you’ve completed a service order, follow these steps to mark the order as fulfilled.

Tip: Use menu shortcuts to add links to key Commerce panels directly to the Home Menu.
Desktop iOS Commerce AppAndroid Commerce App
  1. In the Home Menu, click Commerce, then click Orders. You can also press ? while any panel is open and search orders.
  2. In the top-left corner, hover over the Orders drop-down menu, and select Pending Orders.
  3. Find the order, and click on it to open it.
  4. In the order summary, click Mark Fulfilled. You may need to scroll down depending on your browser window size.

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  1. To send an “Order Fulfilled” email to the customer, leave Send Order Fulfilled Notification checked. This email will send immediately after clicking Confirm. Uncheck this option if you don’t want to send an email.
  2. Optional: To help you and the customer track the package online, add a tracking number in the Tracking Number box. Including a tracking number helps you track the shipment.
  3. If we recognize the carrier based on the tracking number, the Carrier drop-down menu will automatically update. If you’re using a carrier we don’t recognize, select Other, and enter the name of the carrier. Our recognized carriers are:
  • Australia Post

  • Canada Post

  • DHL

  • FedEx

  • UPS

  • USPS

  • Royal Mail

  1. Optional: If you’re shipping the order in multiple packages, enter a different tracking number for each package.
  2. Click Confirm to fulfill the order.
  1. After you’ve logged in and selected a site, the app will always open on the Orders dashboard. If you’re on a different dashboard, tap Orders. Your pending orders display by default.
  2. Find the order, and tap it to open the order details.
  3. At the bottom of the screen, tap Fulfill order.
  4. To send an “Order Fulfilled” email to the customer, leave the Send Fulfillment Email toggle on. To skip the email, switch the toggle to off.
  5. To include a tracking number in the email, scan the shipping label barcode or tap the field and enter it manually. Including a tracking number helps you track the shipment.
  6. If the shipping carrier doesn’t auto-populate, tap the Select Carrier drop-down menu to select your carrier.
  7. Tap Fulfill to fulfill the order. The order will move to the Fulfilled tab.
  1. After you’ve logged in and selected a site, the app will always open on the Orders dashboard. If you’re on a different dashboard, tap Orders. Your pending orders display by default.
  2. Find the order, and tap it to open the order details.
  3. At the bottom of the screen, tap Fulfill order.
  4. To send an “Order Fulfilled” email to the customer, leave the Send Fulfillment Email toggle on. To skip the email, switch the toggle to off.
  5. To include a tracking number in the email, scan the shipping label barcode or tap the field and enter it manually. Including a tracking number helps you track the shipment.
  6. If the shipping carrier doesn’t auto-populate, tap the Select Carrier drop-down menu to select your carrier.
  7. Tap Fulfill to fulfill the order. The order will move to the Fulfilled tab.

How tracking numbers appear

  • The tracking number is included in the Order Fulfilled notification.
  • It's also available in the order summary for your records.
  • If the tracking number is associated with a carrier we recognize (Australia Post, Canada Post, DHL, FedEx, UPS, or USPS), it will be a link. Clicking the number opens the carrier's tracking page.
  • If the tracking number is associated with a different carrier, it will display in the Order
  • Fulfilled notification and order summary, but won't be clickable.

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View fulfilled orders

To view orders you fulfilled:

Desktop iOS Commerce AppAndroid Commerce App

In the Orders panel, click the drop-down menu and select Fulfilled Orders. The most recent orders will appear at the top of the list.

For more information, visit Viewing orders.

In the Orders dashboard, tap Fulfilled.

For more information, visit Viewing orders.

In the Orders dashboard, tap Fulfilled.

For more information, visit Viewing orders.

Undo a fulfillment

If you mark an order as Fulfilled by mistake, you can undo the fulfillment:

Desktop iOS Commerce AppAndroid Commerce App
  1. In the Orders Panel, double-click the order to reopen the Order Summary.
  2. Click Mark Pending to set it back to Pending.

This won't unsend the fulfillment email. To contact the customer with an update, email them.

  1. In the Orders tab, tap the order and then tap Manage in the top-right corner.
  2. Tap Move to Pending.
  3. Tap Yes to confirm. The order will move back to the Pending tab.

This won’t unsend the fulfillment email. To contact the customer with an update, you can email or call them.

  1. In the Orders tab, tap the order and then tap Manage in the top-right corner.
  2. Tap Move to Pending.
  3. Tap Yes to confirm. The order will move back to the Pending tab.

This won’t unsend the fulfillment email. To contact the customer with an update, you can email or call them.

Next steps

After you fulfill the order, you may want to:

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Fulfilling orders