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Cancelling a website subscription

You can cancel your active website subscription at any time. There are two ways to end your subscription:

This guide explores both options and reviews important steps to take before cancelling an active website. To cancel a trial or other subscriptions, visit our other guides:

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Before you cancel

You might have other active subscriptions, like domains you purchased from or transferred to Squarespace, Email Campaigns, or G Suite. Before you cancel, we'll show you your active subscriptions. These subscriptions are different than your website. If you no longer want them, cancel them separately. They won't automatically cancel.

Also review the following:

  • We’ll only issue a refund if you’re cancelling an annual website subscription within the first 14 days.
  • Your site content is marked for deletion 30 days after you cancel your site. Before cancelling, you can export your content so you can import it to a new site.
  • It's not possible move a website subscription from one site to another. If you're cancelling your site so you can use a different site in its place, the "replacement" site is still a separate subscription.
  • To temporarily unpublish or hide your site, set a site-wide password instead of cancelling your subscription.

Refunds

After we collect your payment, we follow these refund rules:

  • Full refunds are issued automatically for annual website subscriptions cancelled within 14 days of the first payment. Refunds may take 3 to 10 business days to process.
  • We don't offer refunds after 14 days following the first payment.
  • We don't offer refunds for monthly plans.
  • We don't offer refunds for renewal payments.

To learn more about refunds, visit Refund policies.

Tip: If you don’t remember when you paid, you can review your website subscription invoices.

Option 1 - Cancel your subscription

This option cancels your subscription immediately and takes your site offline. If you're on a Commerce plan, this also cancels your store.

  1. In the Home Menu, click Settings, then click Billing & Account.
  2. Click Billing.
  3. Under Subscriptions, click your site subscription. This will say Website or Commerce, depending on your plan.

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  1. Click Cancel Subscription. This will say Website or Store, depending on your plan.

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  1. Select your reason for cancelling your subscription from the drop-down menu. We'd like to hear about your experience with Squarespace. If you don't want to provide a reason, click Skip.
  2. If you have active subscriptions attached to your site, you’ll see a Your Other Subscriptions panel. Review your subscriptions, then click Continue. You can cancel them later.
  3. Click Cancel Subscription. This will say Website or Store, depending on your plan.

If you have active subscriptions attached to your site, until you cancel them, your cancelled site becomes a parking page

Option 2 - Disable auto-renew

This option sets your subscription to expire at the end of your current billing cycle.

  1. In the Home Menu, click Settings, then click Billing & Account.
  2. Click Billing.
  3. Under Subscriptions, click Website or Store, depending on your plan.
  4. Uncheck Auto-Renew.
  5. Click Save to confirm.

To learn more, visit Subscription auto-renewals.

What you can access on an expired site

When your site expires, you can still access some panels when you're logged in:

  • Settings > Advanced - Export your site's content if it's still available.
  • Settings > Billing & Account - View or change your card on file, and view your invoices.
  • Settings > Domains - Manage domain subscriptions and connections.
  • Settings > Email & G Suite - Manage your G Suite subscription.
  • Settings > Permissions - See which contributors can log in.
  • Commerce - View panels about your past sales, including Orders, Customers, and Payments.
  • Marketing > Email Campaigns - If your Email Campaigns subscription is still active, you can view your Email Campaigns dashboard and manage your subscription.

Some cancelled sites are parking pages

If you cancel your site but still have a Squarespace Domain, Email Campaigns subscription, or G Suite subscription, your site becomes a parking page. Visible panels vary on parking pages. If you don't see the panel you need, click Build A Site to restore your last site or start a new trial.

If you have continuing subscriptions

If you have active subscriptions attached to your site, like domains, Email Campaigns, or G Suite, these subscriptions won’t be cancelled automatically when you cancel your website subscription or let it expire.

If you don't want to continue managing subscriptions through Squarespace, you can:

FAQ

If I cancel a site subscription, what should I do with my custom domain?

For domains you registered through Squarespace, you have a few options:

  • Continue managing your domain through Squarespace and keep it as a parking page. You can add a site to your domain again at any time.
  • Move your domain to another Squarespace site.
  • Transfer your domain to a new provider. 

For domains you purchased elsewhere and connected to your site, take them with you by disconnecting them and changing settings in your provider's account.

To learn more, visit What to do with your domain if you leave Squarespace.

If I cancel a site subscription, what happens to my G Suite subscription?

Cancelling your site subscription won't automatically cancel your G Suite account. If you cancel a site subscription that has a G Suite subscription, you'll continue to be billed for G Suite through Squarespace.

Even when the subscription is cancelled, you can still log into your site to manage your G Suite account from the Email & G Suite panel. To cancel your G Suite subscription separately, visit Cancelling your G Suite account.

Will my site appear in search engine search results after I cancel?

After you cancel your site subscription, your site won't be indexed further because it won’t be public. If you don't move your site to another provider, it will eventually disappear from search results. Note that this takes time, and timing can vary based on each search engine’s indexing activity. Squarespace has no control over removing your site from any search engine’s search results after you cancel your subscription.

If you move your site to another provider, a search engine might index the new content after the site is active.

Will Squarespace keep my site or store content in case I come back?

When a subscription is canceled or expires, or your trial expires, your site will be offline. However, we won’t immediately mark your content for deletion. If you recently cancelled your site or if it recently expired, you may be able to recover its content within 30 days after cancelling.

You can also permanently delete your site and its content. To learn more, visit Deleting your site and content.

What’s the difference between cancelling a subscription and deleting a site?

Cancelling a subscription takes your site offline and stops your subscription payments. After your site is cancelled, its content is marked for permanent deletion after 30 days.

Deleting a site immediately marks its content for permanent deletion. You can only delete a site that’s already expired or cancelled.

What happens if I disable auto-renew?

Your site will be active until the date your subscription ends. At that point, your subscription will expire.

To learn more, visit Subscription auto-renewals.

Can I reactivate my site after I cancel my subscription?

Yes. To reactivate your site, visit Reactivating a site.

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Cancelling a website subscription