Steps to recover an expired or canceled website.
You can reactivate a canceled or expired site by logging in and resubscribing. This guide walks you through the reactivation process.
Before you begin
Reactivate on a new plan
On the day you reactivate an expired or canceled site, you'll select a billing plan, and start a new billing cycle.
If your plan is no longer available, you'll choose one of our current billing plans. The pricing and features of our current billing plans may differ slightly from your original plan. You can’t return to a legacy plan if your site expired, you left a plan, or you canceled service. To learn more, visit What plan am I on?
Depending on your previous website subscription plan, you may need to remove or disable Premium features to reactivate your site.
Retrieving your content
If your site has expired or is past-due, or if you canceled it yourself, and you want to restore content, contact us. If your content hasn’t been permanently deleted, we may be able to restore it for you, depending on how long it’s been.
For more about recovering site content, visit Deleting your site and its contents.
- Customer subscriptions end when a website expires. Customers will need to restart their subscriptions by purchasing the products again.
- Your customers' digital product subscriptions enter a 30-day pause state when your website expires. To learn more visit, Canceling your Digital Products plan.
- You can check if your site has expired by visiting its URL. If expired, a message appears that says "Website expired." If the message doesn't appear, but you can't login, visit, I can't login to troubleshoot.
- If you login, and the right content doesn't appear, you may be accessing the wrong site. For help logging into the correct site, visit Managing multiple sites.
- If your site isn't loading at your custom domain but works at your built-in .squarespace.com domain, there's likely an issue with your custom domain. If you have a Squarespace Domain, you may need to verify it.
- If your site includes a Squarespace Domain that's also expired, you need to reactivate the domain separately.
Reactivate your canceled or expired site
Step 1 - Log in
To reactivate the site:
- Go to your site's URL. Images and galleries may not appear correctly until you reactivate your site.
- A "Website expired" message should appear. Click Owner login, and log in with your email and password.
Step 2 - Update your billing payment method (optional)
If your site expired due to an outdated payment method, you'll need to update the payment method before reactivating your site. Then click Save before continuing to the next step.
Step 3 - Select a billing plan and reactivate
Choose a billing plan and resubscribe:
- Click Fix now in the banner in the bottom of your site.
- Select one of our current billing plans.
- Review the order summary. To change the payment method on file, click Edit in the Payment section and enter the new information.
- Review your subscription, then click Confirm and purchase.
Note: It's not possible to return to a legacy plan if your site is expired, if you leave a plan, or if you cancel service.
After reactivating your site, your content may appear as you last left it. It's appearance depends on how long the site has been canceled or expired. Content can take up to a few hours to repopulate on your site.
If your content doesn't appear, it may have been permanently deleted. If this happens, it's not recoverable.