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Customer Accounts

Customer Accounts can increase repeat sales and help you build a deeper relationship with your customers. By creating an account, customers can securely save payment methods, shipping addresses, shopping carts, and order information, making for a faster checkout experience.

This guide covers how to enable and manage Customer Accounts. To see the customer experience, visit How customers use Customer Accounts. 

Eligibility

You can enable Customer Accounts if:

Customer Accounts by template

Before you begin, note that Customer Accounts works best with the templates below. Templates are grouped by family:

  • Adirondack
  • Avenue
  • Bedford, Anya, Bryant, and Hayden
  • Brine, Aria, Basil, Blend, Burke, Cacao, Clay, Ethan, Fairfield, Feed, Foster, Greenwich, Hatch, Heights, Hunter, Hyde, Impact, Jaunt, Juke, Keene, Kin, Maple, Margot, Marta, Mentor, Mercer, Miller, Mojave, Moksha, Motto, Nueva, Pedro, Polaris, Pursuit, Rally, Rover, Royce, Sofia, Sonny, Sonora, Stella, Thorne, Vow, Wav, West
  • Five
  • Galapagos
  • Montauk, Julia, Kent, and Om
  • Pacific, Charlotte, Fulton, Horizon, and Naomi
  • Skye, Foundry, Indigo, Ready, Tudor
  • Supply
  • Tremont, Camino, Carson, Henson
  • York, Artesia, Flores, Harris, Jasper, Jones, Lange, Shibori

These templates automatically create a Sign In / My Account link in your navigation menu. If your template isn’t on this list, you can manually add this link.

Note: The Brine template family offers additional style and placement tweaks for the Customer Accounts link. For help, visit Brine structure and style.

Enable Customer Accounts

Enabling Customer Accounts allows customers to create accounts and adds an account link to your navigation menu. For more information, visit How customers use Customer Accounts.

  1. In the Home Menu, click Settings, then click Customer Accounts.
  2. Switch the toggle to ON.

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View a customer's account

In the Customers panel, every customer with an account will display a dot in the Accounts column.

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 Click any customer to view their account details. In the Profile tab, you can view:

  • Customer name
  • Email address
  • Customer since (date of first order)
  • Total spent
  • Date of last order
  • Number of orders
  • Average order value
  • All saved shipping addresses. Customers can store multiple addresses and set a default.
  • All saved payment methods and billing addresses. Customers can store multiple payment methods and set a default.
Note: Only the last four digits of saved payment methods will display.

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Customize account emails

Customers receive a Welcome email when they create an account. You can customize this email and the account password reset emails to match your store’s brand. To learn more, visit Customer Account emails.

Manually create an account link

Our supported templates automatically create a Sign In / My Account link in your navigation menu. However, if you’re using another template, or want to add this link elsewhere on your site, you can do this manually with these steps:

  1. Add a navigation, text, or image link.
  2. For the link URL, enter /account
  3. Save the link. 

The /account link will bring visitors to the homepage and display the Sign In window. Unlike the built-in link, a manually created account link won't change its title after a visitor signs in.

Saved payment methods

How customers save payment methods to their account depends on your store’s payment processor.

Stripe

If your store is connected to Stripe, customers can securely save credit card payment information to their account. When viewing a saved credit card, only the last four digits of the card will be visible.

Your customers’ saved credit card information is stored within Stripe. If you disconnect or switch your Stripe account, customers won’t be able to save new cards or use saved cards connected to their account.
 Once you reconnect the same Stripe account, customers can continue using their saved payment methods.

Apple Pay

Since Apple Pay is built for a quick checkout experience, customers can’t sign into their account during an Apple Pay checkout. If they’re already signed in, they can complete checkout normally.

PayPal

It isn’t possible to save PayPal accounts to a Customer Account. If your store is only connected to PayPal, and not Stripe, the Payment area won’t appear in the Customer Account panel.

Helping your customers

The relationship between you and your customers is your responsibility. How you manage your customers' online accounts is up to you, but there are best practices you can follow to ensure your customers have a smooth experience, like displaying contact information and store policies.

While Squarespace Customer Care can't help your customers directly, we've prepared some information you can add to your website as a start. You can also update your store policies to include information about Customer Accounts.

Customers who forgot their passwords

I’m unable to change your password for you, but after clicking the Sign In link, you can click Forgot password? to send yourself a password reset email. This link expires after 24 hours.

Customers who want to change their account email address

It isn't possible to change the email address associated with your account at this time. You can create a new account using your updated email address.

FAQ

Can I edit a customer’s saved information?

No. Only customers can edit their saved shipping addresses and payment information.

How do customers change their email address or password?

Customers needing to update their email address should create a new account. Customers can use the Forgot password? link in the Sign In window to reset their password.

It isn’t possible to change a customer’s email address or password on their behalf.

Can a customer save a PayPal account as a payment method?

No. Customers can only save credit card information and billing addresses.

Can I customize the "Sign In / My Account" link?

The Brine template family offers additional style options for the Sign In / My Account link. This includes changing it to an icon, moving its position, and adjusting its font and color settings. It isn’t possible to edit the text of the Sign In / My Account link.

Can customers check out without an account?

Yes, signing into an account at checkout is optional. Customers without accounts can check out as a guest.

Can I require customers to create an account to check out?

No. It isn’t possible to make creating an account required.

Will orders made while signed out appear in a customer’s account?

If the customer enters the same email address at checkout, this order will appear in their Customer profile in the Customers panel. However, when a customer views their own account, orders placed while signed out won’t be included.

Will orders made before the customer created an account appear in their account?

All orders placed with the same email address will appear in their Customer profile in the Customers panel. However, when a customer views their own account, orders placed before creating their account won’t be included.

I can’t see my Sign In link.

If you’re using a template in the Brine family, the Sign In / My Account link may be hidden. To fix this:

  1. Enable Customer Accounts.
  2. Open the Style Editor.
  3. Click Customer Accounts Link Position.
  4. Set this to any position except Hide.
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Customer Accounts