Buy and print shipping labels

If you ship products within the United States, you can buy and print USPS shipping labels through Squarespace to save a trip to the post office and streamline your order fulfillment processes.

For help with printer hardware or software issues, contact your device manufacturer. For help with lost packages, contact USPS.

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Requirements

You can buy shipping labels through Squarespace if:

• The billing address for your website subscription is within the United States.
• You ship products within the United States.
• You ship products via USPS. It's not possible to buy and print shipping labels for other services at this time.
• You are on a Business or Commerce plan.
• You use a computer. It’s not possible to buy shipping labels from mobile devices, although you can print or cancel a shipping label in the Squarespace app after purchasing it on a computer. 

Buy and print shipping labels

Buy and print shipping labels for individual orders in the Orders panel. Rates are calculated by USPS based on distance, package size and weight, and the service you select.

1. In the Home menu, click Commerce, then click Orders.
2. Click a pending order.
3. Click Purchase label.

If this is your first time buying a shipping label, add your return address in the window that opens and click Save.

Next, create the shipping label: 

1. Click Shipping label. 
2. (Optional) Click Edit to edit the customer’s shipping address. This change will appear on the shipping label, but not the order summary.
3. Click the Type drop-down menu to select custom packaging, or select USPS for carrier packaging.

If you select custom packaging:

1. Enter the package dimensions and weight, including the weight of the packing materials.
2. To save the package details, click Save packaging.
3. Enter a name for the package. 
4. Click Save.

If you select USPS:

1. Click the Size drop-down menu and select a carrier packaging option.
2. Enter the package weight, including the weight of the packing materials. For USPS packaging, you don't need to add the package dimensions.
3. Available USPS shipping services will display: Priority Mail, Priority Mail Express, First Class Mail, or Parcel Select. Compare these options to the one your customer selected at checkout, which displays above the options. Click an service to select it.

Note: It's not possible to buy and and print shipping labels for Media Mail, Retail Ground, or any international USPS services through Squarespace.

Select a label format and complete the purchase:

1. Click the label format drop-down menu. You can print a standard 8.5 x 11” printer label or a 4 x 6” label printer label. It’s not possible to print custom sizes.
2. Click Review order.
3. To edit the payment information, click Edit.
4. Click Confirm.
5. To print the label, click Print label. Or click Return to shipping to go back to the shipping label window. To print the label later, open the order, click the … icon.

Tip: If we’re missing the shipping label size you need, click Share your feedback in the shipping label window to let us know.

After you print the shipping label, mark the order as fulfilled. The tracking number will be added automatically to the order fulfilled email.

In the shipping label window, click the … icon to:

• Reprint shipping label - Print the label again. You can do this as many times as you need to before the label is scanned.
• Cancel shipping label - Cancel the label. Cancelled labels are refunded 15 to 31 days after their purchase date.

Edit a saved package

To edit or a delete a saved package:

1. In the Home menu, click Commerce, then click Orders.
2. Click a pending order.
3. Click Purchase label.
4. In the package and weight section, select your saved package from the Package type drop-down menu.
5. Click Edit or Delete.
6. After editing a saved package, click Save.

Edit your return address

To edit your return address, open an order and click Review label or Purchase label, depending on if you've already created a label for the order.

1. Click Return address. 
2. Click Edit. 
3. Make the changes. 
4. Click Save. 

View shipping labels and receipts

To review shipping label details, open an order and click Review label. To view receipts for the shipping labels you’ve purchased, go to the Home menu, click Billing, then click Invoices.

Edit shipping labels

It’s not possible to edit a shipping label after you buy it. Instead, cancel the shipping label and create a new one. You’ll receive a refund for the cancelled label 15 to 31 days after you bought it.

Cancel shipping labels

To cancel a shipping label:

1. Open the order the label is connected to.
2. Click Review label.
3. Click the … icon.
4. Click Cancel shipping label.

When you cancel an order, the shipping label connected to the order is cancelled automatically. Cancelled labels are refunded 15 to 31 days after the purchase date. Refund approval is handled by the carrier, and we can’t speed up the process.

FAQ

What happens if I don’t use a shipping label?

You’ll receive a refund automatically for any unused labels 15 to 31 days after the purchase date. It’s not possible to speed up the refund process.

Can I print a shipping label for an order marked as fulfilled?

Yes. To print a shipping label after fulfilling an order, open the order and click Print label. Then follow the steps at the beginning of this guide.

Can I buy and print multiple shipping labels per order?

No. You can only print one shipping label per order. To print multiple labels, use a third-party service to print more labels.

Can I speed up the refund process?

No. Refunds are approved by the carrier, and we can’t expedite the process.

Can I add shipping insurance?

No. It’s not possible to add shipping insurance to shipping labels purchased through Squarespace.

Can I schedule a pickup through Squarespace?

No. Contact USPS to schedule a pickup.

Can I purchase shipping labels for US military bases abroad?

No. It's not possible to buy shipping labels for US military bases abroad through Squarespace. To learn more about shipping to APO, FPO, and DPO addresses, visit the USPS Military and Diplomatic mail page.

Why was I charged twice?

If you cancelled a shipping label for an order and created a new one, you’ll have two charges in your bank statement until the cancelled label is refunded. The cancelled label will be refunded 15 to 31 days after you bought it.