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Cancelling a Squarespace Domain

If you have a custom Squarespace Domain and no longer need it, you can either cancel it or set it to expire, which stops the next payment. Your options depend on when you registered the domain:

  • If you registered the domain within the past five days, you can completely cancel it.
  • After five days of registration, you can disable auto-renew. This sets the domain to expire at its next billing date. You can fully disconnect the domain by editing its DNS settings.

To learn more about the life cycle and schedule for our domains, visit Squarespace Domain renewals and expiration.

Note: If you transferred a domain to Squarespace, you can cancel the transfer before it's complete. After the domain is fully transferred, it can't be cancelled. Instead, you can disable auto-renew before the next billing date.

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Before you begin

First set a new primary domain

Your primary domain, the main address for your site, can't be removed until you select a different domain to use as your primary. You can always change your primary domain again later.

If you don't have other custom domains, you don't need to do anything before cancelling. Your site will default to your built-in domain (

If you're cancelling the only domain on a parking page and you don't have any other active subscriptions, this process will also remove your parking page.

Tip: After setting a new primary domain, you might want to keep the other domain active, at least for a while, instead of cancelling it. This gives visitors time to learn about your new address. Even if the domain has an error or is outdated, it can be helpful to let it continue redirecting traffic to your site. Your new primary domain will always appear in the browser address bar, even when visitors use the old domain to access your site. For example, Facebook’s original brand name was "The Facebook," and its domain was once "" They still have this domain—it just redirects to ""

Other options

To keep your domain but use it elsewhere, move it to a different Squarespace site or transfer it to a new host instead.

Refund policy

If you cancel your domain within five days, you'll receive a full refund. We don't offer refunds after this five-day grace period.

To learn more about refunds, visit Refund policies.

Note: Ensure you no longer need the domain. If you cancel your domain or let it expire, there's no guarantee you can purchase it again, or that it will be available for the same price.

Cancel the domain

If you registered your domain within the last five days, you can cancel the domain. We measure this five-day grace period to the minute. For example, if you registered a domain at 8:00am on January 1st, you can cancel until January 6th at 7:59am.

To cancel:

  1. Open the Domains panel. In the Home Menu, click Settings, then click Domains. You can also press ? while any panel is open and search domains.
  2. Click the domain you'd like to cancel.
  3. Scroll down and click Cancel Domain.

Note: If you don't see this button, you might not be able to cancel the domain because:

  • The five-day grace period for cancellation has passed.
  • You registered a county-code top-level domain (ccTLD) such as or .de, which doesn't have a cancellation grace period. To learn more, review your domain's specific rules and features.

In either of these situations, you can disable auto-renew to remove the domain.

After you cancel:

  • In most cases, your domain will stop connecting to your site within an hour, though it may take up to 72 hours to process.
  • If you paid for the domain, you’ll receive a refund for the full amount of the annual fee. Refunds may take 3 to 10 business days to process.
  • If you registered the domain as part of our free offer, you can register a new free domain. This is helpful if you need to rename the domain.

Disable auto-renew

If you've had the domain for more than five days, you can disable auto-renew so it expires at what would be its next billing date. Until that date, the domain will continue pointing to your site.

Note: If your free domain expires, you'll need to convert it to a paid domain to reactivate it. It's not possible to register more than one free domain per site.
Tip: For help cancelling a domain linked to parking page, visit Parking pages.
  1. In the Home Menu, click Settings, then click Billing & Account.
  2. Click Billing.
  3. Scroll down to Subscriptions.
  4. Click Domains.
  5. Click the domain you’d like to cancel.
  6. Scroll down and uncheck Auto-renew.

After following these steps, you can disconnect it from your site by removing its DNS records. See the next step for details.

Disconnect the domain (optional)

After disabling auto-renew, you can also disconnect it from your site in Advanced DNS Settings.

Note: Removing these DNS records stops your domain from directing to your primary domain or any other site. Only proceed with this step if you’re sure you don’t need this domain.
  1. Open Advanced DNS Settings for your domain.
  2. Hover over the Website Defaults records.
  3. Next to any records in that section, click the red trash can icon to the right, and delete the records.
  4. If the Website Defaults section is empty, check for other records with www, *, or @ in the Host column. Delete those records instead.
  5. In most cases, your domain will stop connecting to your site within an hour, though it may take up to 72 hours to process.

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Cancelling a Squarespace Domain