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Using a custom domain email you already own with Squarespace

Custom domains can have their own email addresses. For example, if your site is www.yoursitename.com, your email address might be info@yoursitename.com.

If you already have email associated with a custom domain you're using with Squarespace, you can keep using it with your current email host or migrate it to G Suite by Google. This guide explains both options, which will work whether you’re using a third-party domain or a Squarespace Domain.

  • If you're happy with your current email service, you'll probably want to keep using it, especially if you connected the associated domain to Squarespace from a third party. Since this email service is separate from Squarespace, it won't affect the way your site functions.
  • If you'd like to use G Suite instead of your current email provider, you can make this switch within your site's settings. The integration lets you manage G Suite billing within your own site, plus get access to Gmail, Google Calendar, and Google Drive.
Note: If you don’t have a custom domain email address yet, we recommend signing up for G Suite through Squarespace. To update the email address associated with your site, visit Updating your email address.

Keep your current email provider

To keep using your current email provider, you can still connect a third-party domain to Squarespace without disrupting your email service. Connecting your domain to Squarespace only involves changes to CNAME and A records, so if your domain provider also hosts your email, there’s no need to adjust your nameservers or MX records. 

Note: Your email provider might be different than your domain provider. If your email provider asked you to use their default nameservers instead of your domain provider’s, use the email provider's DNS records to connect your domain to Squarespace. We recommend contacting your email provider for help editing these records.

If you’re using a Squarespace Domain, you can also keep using a third-party email service by adding your email's MX records to your domain settings. To learn more, visit Advanced DNS settings.

Migrate to G Suite

To use G Suite instead of your current email provider, you can create a G Suite account to manage your email through a custom Gmail account. This allows you to keep the same email address, but creates an entirely new account with new inboxes and billing managed by Squarespace. Once you're set up with G Suite, you'll cancel service with your original email provider.

Signing up for G Suite through Squarespace lets you manage your email account billing within your Squarespace site, but you'll still use Google's interface to access your emails, calendars, and documents. You can connect G Suite to a third-party domain or a Squarespace Domain. 

For a seamless transition, create your G Suite account through Squarespace before cancelling with your email current host.

Before you begin

  • Ensure that you have a domain in place on your Squarespace site, either from a third-party domain or a custom Squarespace Domain.
  • If you're transferring a domain to Squarespace, ensure the transfer is complete and you've followed our guidelines for moving your email records before setting up G Suite. 
  • Don’t cancel your current email service or adjust any MX records on your email provider’s end until your G Suite setup is complete.
  • You’ll need administrator access to both your current email account and Squarespace site to move to G Suite.
  • To transfer messages, contacts, or other content from your current email account, note that transfer compatibility depends on your current provider and the file types it uses.

Step 1 - Create your G Suite account 

First, create your G Suite account. Use the same custom domain you’re already using to keep your email address intact. If users need alternate addresses, you can create these aliases using the tools in your Google Admin console.

Note: If you’re using a domain hosted by a third party, complete the additional step for third-party domains of adding MX records to your provider’s settings. This allows new emails to route to your new G Suite account. If you’re using a Squarespace Domain, Squarespace does this for you automatically.

Once you’ve adjusted the MX records, some emails sent to your address will go to your new G Suite account, and some will still route to the old provider. This is expected, as mail services sometimes cache the old MX records. While this transition usually only lasts an hour or two, it can sometimes take up to 72 hours.

Step 2 - Import content to G Suite 

Before closing your old email account, you may want to see if your current email provider supports exporting emails, contacts, or other content to G Suite. For help with this, visit Google’s documentation.

Step 3 - Cancel your third-party email service

After 72 hours, you can cancel email service with your original provider if all of the following apply:

  1. You’ve completed all of the setup steps above
  2. You’re successfully receiving emails to your G Suite account
  3. You’ve saved any content you need from your previous account

If your email is linked to a Squarespace Domain, remove any MX records from your previous email provider, but don't remove any G Suite MX records. 

If your email is linked to a third-party domain (like GoDaddy or 1&1), don’t cancel service for that domain or change any MX records you added for G Suite. Only cancel email service.

After cancelling service with your previous provider, all new emails will route to your G Suite account.

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Using a custom domain email you already own with Squarespace