Updating your billing credit card

Change your payment method in the Billing panel to continue to pay for your Squarespace subscription.

You can change the payment method you use to pay for Squarespace at any time. We charge the same card for all Squarespace subscriptions connected to a site, including your website, domains, and Google Workspace.

If you manage multiple sites, each site is independent from the others, and has its own card on file. To update the card for more than one site, repeat the steps in this guide for each site.

If you're having trouble updating your credit card, visit Why was my card declined at checkout?

Note: To use the Single Euro Payment Area (SEPA) as a payment method, visit Purchasing subscriptions using SEPA.

Before you begin

When changing your payment method, keep in mind:

• You can use these accepted payment methods for Squarespace billing. If you're enrolled in a website platform plan, visit Squarespace website platform plans. 
• All Squarespace subscriptions automatically renew at the end of each billing period using the payment method information on file, unless you disable auto-renew.
• If you update your payment method before your next renewal date, we’ll use the updated card for the next payment.
• Your payment may be subject to US sales tax, VAT, or GST. We use your billing address to determine the appropriate tax rate.

Update your card

To enter a new payment method:

1. Click this link to open your account dashboard.
2. Click ... on the site you want to edit, then click Billing to open the site's Billing panel.

3. Click Payment information.
4. Click the existing information you want to change. For example, to change the card number, click the current card number. 
5. Enter your new card information and the associated billing address. Complete all fields and check for errors to avoid declined payments.
6. After reviewing the information, click Save.
7. If your bank is located in the European Economic Area (EEA), you may need to authorize charges on the new card.

The Payment information fields are:

• Cardholder name - First and last name, or a company name. If you want your company name to appear on the invoice, enter it in this field. All future invoices will show the cardholder name.
• Card number - For your security, an example number appears dimmed. Click this field to enter a new credit card number.
• Expiration date - Enter the month, then the year.
• CVC - For Visa, MasterCard, and Discover cards, the CVC is the three-digit number on the back of your card. For American Express cards, the CVC is the four-digit number on the front of your card.

The Billing address fields are:

• Street address
• City
• State
• Country
• Postal code

Note: It's not possible to remove a card on file yourself without replacing it with a new one, but we may be able to remove it for you. To request that we remove billing information from a site, contact us.

Expired cards and automatic card updates

If your debit or credit card expires, your subscriptions may still renew. To ensure your subscriptions don’t renew, disable auto-renew. Your credit cards might still process renewal subscription payments when your:

• Card on file expires- The charge may succeed if the associated account is active and your account information hasn't changed. Banks who issue cards can allow auto-renew charges on expired cards. Doing so helps keep your subscriptions active, without you needing to update your card information. Charges won't process if your expired card's account isn’t active or was closed. We recommend updating your billing credit card before your next renewal date if your credit card expires.
• Bank issues a new card for the same account - The bank that issued your card, as part of their relationship and agreement with you, may automatically update your payment card information through its network. This ensures updated card information gets pushed to any merchants, like Squarespace, that have an ongoing subscription with you, the cardholder. Banks want to ensure your subscriptions remain active and that you don’t have to manually update your card information with each merchant. This explains why your subscriptions might renew, even though your bank has issued you a new card. For questions about your card information, contact the bank that issued your card.

FAQ

How do I fix my past-due site or billing failure?

If your last website subscription payment is past-due or you updated your card because you received a billing failure email, we'll automatically process your past-due payment after entering a new, valid card. For website subscriptions, you can also click Retry payment. After the payment is successfully processed, a purchase receipt will display.

What if my domain expired?

If your domain has expired, and you're still in the renewal grace period, you'll need to manually reactivate the account. To learn more, visit Reactivating an expired Squarespace Domain.

How do I fix my suspended Google Workspace account?

If we suspend your Google Workspace account due to a billing failure, you'll need to manually reactivate the account. To learn more, visit Google Workspace pricing, billing, and invoices.

What if my Email Campaigns subscription expired?

If your Email Campaigns subscription has expired, you can resubscribe at any time by going to the Email Campaigns panel and clicking Upgrade now. To learn more, visit Email Campaigns pricing, billing, and invoices.

I paid with the wrong credit card, can I use a different one?

No. Once you make a payment, our system can't process the payment on a different card. Contact us to ensure the correct payment method is on file for future renewals.

Troubleshooting

If you're having trouble with your credit card, please check with your bank. You can also visit Why was my card declined at checkout? and My site is past due for more help.