Updating your billing credit card

You can change the credit or debit card you use to pay for Squarespace at any time. We charge the same card for all Squarespace subscriptions connected to a site, including your website, domains, and Google Workspace.

If you manage multiple sites, the card on file for each is handled separately. To update the card for more than one of them, repeat the steps in this guide for each site.

If you're having trouble updating your credit card, visit Why was my card declined at checkout?

Before you begin

When changing your billing credit card, keep in mind:

• You can use these accepted payment methods for Squarespace billing.
• Your payment may be subject to US sales tax, VAT, or GST. We use your billing address to determine the appropriate tax rate.
• All Squarespace subscriptions automatically renew at the end of each billing period using the credit card information on file, unless you disable auto-renew.
• If you update your credit card before your next renewal date, we’ll use the updated card for the next payment.

Expired cards and automatic card updates

Even if your debit or credit card expires, it doesn’t guarantee your subscriptions won’t renew. To ensure your subscriptions don’t renew, disable auto-renew. Your credit cards might still process renewal subscription payments when your:

• Card on file expires- The charge may succeed if the associated account is active and your account information hasn't changed. Banks who issue cards can allow auto-renew charges on expired cards to help keep your subscriptions active, without you needing to update your card information. Charges won't process if your expired card's account isn’t active or was closed. We recommend updating your billing credit card before your next renewal date if your credit card expires.
• Bank issues a new card for the same account - The bank that issued your card, as part of their relationship and agreement with you, may automatically update your payment card information through its network. This ensures updated card information gets pushed to any merchants, like Squarespace, that have an ongoing subscription with you, the cardholder. Banks want to ensure your subscriptions remain active and that you don’t have to manually update your card information with each merchant. This explains why your subscriptions might renew, even though your bank has issued you a new card. For questions about your card information, contact the bank that issued your card.

Update your card

To enter a new billing credit or debit card:

1. Click this link to open your account dashboard.
2. Click ... on the site you want to edit, then click Billing to open the site's Billing panel.

3. Click Payment information, then click the existing information you want to change.
4. Enter your new card information and the associated billing address. Complete all fields and check for errors to avoid declined payments.
5. After reviewing the information carefully, click Save.
6. If your bank is located in the European Economic Area (EEA), you may need to authorize charges on the new card.

The Payment information fields are:

• Cardholder name - First and last name, or a company name. If you want your company name to appear on the invoice, enter it in this field. All future invoices will show the cardholder name.
• Card number - For your security, an example number appears dimmed. Click this field to enter a new credit card number.
• Expiration date - Enter the month, then the year.
• CVC - For Visa, MasterCard, and Discover cards, the CVV is the three-digit number on the back of your card. For American Express cards, the CVV is the four-digit number on the front of your card.

The Billing address fields are:

• Street address
• City
• State
• Country
• Postal code

Note: It's not possible to remove a credit card on file yourself without replacing it with a new one, but we may be able to remove it for you. To request that we remove billing information from a site, contact us.

Next steps

If your site is past due or you fixed a billing failure

If your last website subscription payment is past-due or you updated your card because you received a billing failure email, we'll automatically process your past-due payment after entering a new, valid card. For website subscriptions, you can also click Retry payment. After the payment is successfully processed, a purchase receipt will display.

If your domain expired or your Google Workspace account was suspended

If your domain expired fewer than 30 days ago or your Google Workspace account was suspended due to billing failure, you'll need to manually reactivate the account. To learn more, visit Reactivating an expired Squarespace Domain and Google Workspace pricing, billing, and invoices.

If your Email Campaigns subscription expired

If your Email Campaigns subscription expired, you can resubscribe at any time by going to the Email Campaigns panel and clicking Upgrade now. To learn more, visit Email Campaigns pricing, billing, and invoices.

Troubleshooting

If you're having trouble with your credit card, please check with your bank. You can also visit Why was my card declined at checkout? and My site is past due for more help.