Select your language
LIVE CHAT: CLOSED
LIVE CHAT: OPEN
See All Results
Choose a topic
We think this will help:
Contact Squarespace Help
Still need to contact us?
Real-time conversation and immediate answers.
Monday - Friday:
8:00AM to 8:00PM EDT
Send us a message and read our answer when it’s convenient for you.
Contact us by email to get help with this topic.
24 hours a day
7 days a week
Log into Squarespace
Esta guía no está disponible en español. Serás dirigido a la versión en inglés en 5 segundos.
Por favor, ten en cuenta que este departamento solo ofrece soporte en inglés
Log in for faster support
Continue as Guest
Schedule an appointment to speak to one of our Onboarding Specialists.
We currently offer live chat support in English only.
EMAIL SUPPORT IN SPANISH
CHAT IN ENGLISH
Squarespace 5 Help
For questions about the legacy Squarespace 5 platform, please visit its Help Center:
Regain access to your account or site
If you’ve tried to recover your Squarespace account
and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.
Before you begin:
• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.
• For your security, we’ll only provide account details to the account holder.
• For help recovering a Google Workspace account, contact us here.
Email address where we can contact you.
What situation led to the trouble accessing your account?
URLs of any websites connected to the account. Enter as many domains as possible.
Please attach both of the following documents:
• A government-issued ID. For example, a driver’s license, passport or permanent resident card.
• A bank statement that shows the bank header, bank accountholder name, and the most recent Squarespace charge. You are free to obscure other personal information in the document. (Not required for two-factor authentication issues.)
• If you entered multiple websites above, attach statements showing the most recent charge associated with every site.
• Ensure your files are .jpg or .png so we can view them.
Request Account Access
Follow these steps:
Review Submission Criteria
Request a Refund
Hear back in 2 business days.
If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.
Use this form to submit a request about exemption from sales tax collected for Squarespace payments.
Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.
If you have feedback about how we collect sales tax, submit it here.
Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.
General sales tax feedback
Request an exemption from sales tax
Help and support during the
We understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Support, we’re doing everything we can to answer your questions and provide assistance to our community.
If you need support during these uncertain times, submit the following form and we’ll look into options for you. Please provide specific details regarding your issue or request, such as:
• Pause or cancel my subscription
• Discuss options for financial relief from subscription costs
• Help me adjust my site to the current situation
• Advise me on how to best set up my new site
• Enable a specific feature on my site
A member of our team will respond as quickly as possible.
Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: http://sqsp.link/w5Jigj
We are experiencing longer than normal wait times for live chat, thank you for your patience. Email is available 24/7.
Squarespace Scheduling and Acuity Scheduling have merged Help Centers. If you're coming from the Acuity Help Center, you'll find the help you need here. All guides about Squarespace Scheduling also apply to Acuity; the handful of features that are different are clearly marked.
Please use this form to submit a request regarding a deceased Squarespace customer’s site. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.
Note that Billing permissions don't include the ability to edit the site's content. You can read more about this here
A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.
Submit a request about a deceased customer’s website
URL of the site connected to the deceased user’s account
Any comments, requests, or concerns we should know?
Please attach the following documents:
• An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An image of the deceased person’s obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.
Delete My Account
Before you request to delete your Squarespace account, please review this guide
• Understand what happens when we delete your account.
• Make sure it’s what you really want to do.
• Take a few steps to prepare. For example, you’ll need to cancel all subscriptions first.
Once you submit your request, you’ll receive an email from our team to verify your account access and confirm that this request wasn’t made in error.
Delete My Account Request Verification Form
Before you provide your government issued ID below, did you know that you can submit a request to delete your account to Squarespace here
(without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (2) the email address associated with their Squarespace account.
Please upload a copy of some form of government issued ID (i.e. driver's license or passport). You may blur out any sensitive information before you upload.
Email address for communication regarding your request
Questions about Squarespace Select
To learn more about Squarespace Select, our premium plan for dedicated site support, visit this Help guide.
If you still have questions about the Select plan, complete the fields below to send us a message.
"top::memberareas:billingsignup":"New Release Team (Chat)",
"top::memberareas:creatingmemberareas":"New Release Team (Chat)",
"top::memberareas:managingmemberareas":"New Release Team (Chat)",
"top::media:video-storage":"New Release Team (Chat)"
Send us a message. Business hours are Monday - Friday, 5:30AM to 8PM EDT. Messages sent outside these hours will receive a response within 12 hours.
Monday - Friday:
4:00AM to 8:00PM EST
Squarespace Help Center
Find answers and resources
See More Results
Browse by product
Adding content with blocks
Formatting your images for display
Connecting a domain
Moving a domain to another site
Renewals and expiration
Transferring a domain
Adding products to your store
Connecting a payment processor
Setting up taxes
Building mailing lists
Creating sender profiles
Email campaign best practices
Getting started with Squarespace Email Campaigns
Using Google Workspace with Squarespace
Adding more Google Workspace users
Signing up for Google Workspace
Renaming a Google Workspace user
Appointment Scheduling Blocks
Getting started with Squarespace Scheduling
Creating and editing appointment types
Squarespace Scheduling FAQ
Creating gated content
Customizing the Member Areas experience
Getting started with Member Areas
Getting started with Video Studio
Project steps and sections
Video Studio best practices
Guides by topic
Everything you need to start and launch your site on Squarespace
Get help with your account settings, password, and site contributors
View reports to gain insight into visitor engagement and sales
Get help with your plans, payments, and subscriptions
Learn how to set up, manage, and grow your online store
Get step-by-step help with registering, transferring, and connecting domains
Google Workspace and custom email
Images and videos
Set up a custom email address with your domain
Make your site stand out with images, videos, and banners
Integrations and extensions
Add third-party integrations to help you manage, optimize, and expand your site
Spread the word about your business with Squarespace’s all-in-one marketing tools
Pages and content
Privacy and security
Learn how to build and edit your site with pages, sections, and blocks
Get information about security, SSL, data privacy, and policies about Squarespace
Learn how to optimize your site for search engines with the best keywords and content
Squarespace on mobile
Explore how your site works on mobile and manage your site with our mobile apps
Book and manage appointments with integrated online booking
Technical issues and contact us
Troubleshoot technical and speed issues with your site
Templates and design
Learn how to customize fonts, colors, and other design features
Tips and advice
Read our best practices, tips, and tricks for getting the most out of Squarespace
Create videos to market your business on social
Learn by video
All About Images
Build your first Squarespace site
Your Pages & Navigation
See all videos
Join our active community of Squarespace users and professionals for advice, inspiration, and best practices.
Free online sessions where you'll learn the basics and refine your Squarespace skills. Everyone is welcome—no website required.
Hire an Expert with Marketplace
Squarespace Experts can help you polish an existing site, or build a new one from scratch.
Can't find what you're looking for?
We'll help you find an answer or connect you with Customer Support through live chat or email.
A person holding a smart phone and looking at Colima's website
A Squarespace website example
A sample domain name for a Squarespace website
A screenshot of Google Workspace toolbar
A screenshot of the Commerce product in the Squarespace platform
A sample imagery for sending email campaigns
A screenshot of the scheduling product in the Squarespace platform
A screenshot of the member area product in the Squarespace platform
A screenshot of the Video Studio mobile app
An abstract photo of shapes and colors
A pair of white shoes
An iPad showcasing an e-commerce website built with Squarespace
A person holding a smart phone and looking at a website built with Squarespace
A screenshot of editing tools on the Squarespace platform
Examples of questions in the Squarespace Community Forum
An example of a Squarespace Expert's bio
A Squarespace website with the Squarespace Customer Service Chatbot open on the screen
How would you rate your experience with the Help Center?
Neither satisfied nor dissatisfied
Can you tell us why? (Optional)
How was your experience looking for help today?
Neither easy nor difficult
Why's that? (Optional)
I'm not sure
Did you find the answer you were looking for in the Help Center?
No, my issue was not resolved
I found it elsewhere
Where did you best find your answer?
Thanks for your feedback
Can’t log in?
I don’t have an account
Log into your account so we can customize your experience.
Which account do you need help with today?
Get help from our community on advanced customizations.
Explore the Forum
Sign up for an interactive session where our experts walk you through Squarespace basics.
Join a Webinar
Can't find what you're looking for?
We'll help you find the answer or connect with an advisor.
Get help from our community
Get help from our community on advanced customizations.
search in the forums
Hire a Squarespace Expert
Stand out online with the help of an experienced designer or developer.
In this guide
Was this guide helpful?
People also viewed
Accessing this feature
Did you find the information you were looking for?
Thank you for your feedback.
Learn with videos
Learn best practices, train yourself, and be confident you're getting the most out of Squarespace.
Connect with us on Youtube
Learn by videos
Find even more resources to help grow your business on our Youtube channel.
View Help Guide
Error copying text to clipboard
Successfully copied text to clipboard
In this guide
Your form was submitted successfully!
A confirmation email has been sent to your address. We will get back to you as soon as we can.
return to Squarespace