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Free shipping

If you sell physical products, you can offer free shipping on all products by creating a free shipping rate. Or, if you'd like to use free shipping as a promotional tool, you can provide your customers with a free shipping coupon.

Note: For an overview of the shipping process and our other shipping methods, visit Setting up shipping rates.
Note: It isn't possible to set per-product shipping rates, so the "Free Shipping" option will be available to any customer checking out.

Set a free shipping rate

You can offer free shipping by using the Flat Rate shipping option. Enter "Free Shipping" as the Option Name, then set the Per Order Fee and the Fee Per Item to $0.00.

Offer a free shipping coupon

You can give customers a free shipping coupon to remove shipping costs for all orders or for orders over a certain total price.

Depending on your plan:

  • In the Home Menu, click Commerce, and then click Discounts.
  • In the Home Menu, click Discounts.

You can also press the ? key while any panel is open and search orders.

Click Add Coupon. Then select a coupon type. Free shipping can be applied to the following coupon types:

 After selecting a coupon rule, click Free Shipping.


Enter a Coupon Name, Promo Code, Start Date, and End Date. If you're creating an "Orders at Least" coupon, enter a Minimum Price.

Note: For more help with coupons, visit our Any order coupons and Orders at least coupons guides.

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Free shipping