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Troubleshooting Facebook sharing issues

Use this guide to troubleshoot common issues with connecting Facebook to your site or sharing content on Facebook.

Facebook is sharing the wrong image or content

If you're seeing the wrong thumbnail images or descriptions in your Facebook posts from Squarespace, there's a chance Facebook doesn't have the most updated information.

Before you start troubleshooting, we strongly recommend reviewing which images display in social posts. Depending on the type of content you're sharing, Facebook will use your Social Sharing Logo, item thumbnail, or other image. Knowing which image should appear helps you determine if Facebook is sharing the correct image or using an outdated, cached version.

Note that images smaller than 200px × 200px won't display on Facebook. If the image is too small, Facebook may show a different image or post your content without an image. If you follow our 2500-pixel recommendation, your images should be in great shape for Facebook posts. To learn more about their image sharing best practices, visit their Developer documentation.

Using Facebook's debugger tool

If the image accompanying your Facebook posts from Squarespace doesn't match what it should be, you can usually resolve this with Facebook's debugger tool. This prompts Facebook to refresh what it reads from your site and pull in the most updated content.

  1. Open Facebook's debugger tool.
  2. Add the URL you want to share and click Debug. If you have multiple custom domains, use your primary domain URL.
  3. Scroll down to Link Preview and check the image.
  4. If you don't see the correct image, scroll up and click Scrape Again. This may take multiple attempts.
  5. Check the image again.
Note: If you have a site-wide password or a password on your homepage, remove it for the debugging process. You can re-add it after the correct image appears. To learn more, visit our guides on changing/removing site-wide passwords and page passwords.

After you've used the debugger tool, push the content to Facebook again. The Facebook debugger tool doesn't update content previously pushed to Facebook, so we recommend re-posting and re-sharing content as needed to display the correct content and image.

Note: You'll also see a section titled Based on the raw tags, we constructed the following Open Graph properties. This breaks down everything that Facebook is currently pulling from your website. If the content is correct, but doesn't match what's actually being shared, you may need to wait for Facebook to clear its cache or contact them.

My social icon opens my Facebook profile, but I want it to open my Facebook page

When connecting a Facebook page (usually the official page for your business), you'll first need to connect the personal Facebook account that manages the Facebook page, and then select a page that it manages.

If you've connected your Facebook account and the social icon links to your personal profile, resolve this with the following steps:

  1. In the Home Menu, click Settings, and then click Connected Accounts.
  2. Select your Facebook account.
  3. In a new tab, open your Facebook page and copy its URL.
  4. In the Facebook Settings window in Squarespace, paste the URL in the Profile URL box.
  5. Click Save.

For more help with this, visit Connect your Facebook account. 

Pushed content is posting to my personal Facebook profile, but I want to share it on my Facebook page

If you've connected a Facebook page but the content is sharing on your personal Facebook profile, resolve this with the following steps:

  1. In the Home Menu, click Settings, and then click Connected Accounts.
  2. Select your Facebook account.
  3. In the Push Target drop-down menu, select your Facebook page.
  4. Click Save.

All content you share going forward will post to your Facebook page. This change isn't retroactive.

My Facebook page is missing from the Push Target menu

This is probably happening because Squarespace doesn't have permission to post content to your Facebook page.

You can resolve this by granting Squarespace permission to post content:

  1. Log into your Facebook account.
  2. Click the drop-down arrow near the top-right corner and select Settings.
  3. In the left column, click Apps.
  4. Select Squarespace.
  5. Scroll down to This app can and enable Post and Manage your pages.
  6. Click Save.

My Facebook account disconnected

This usually happens when you make changes to your Facebook account, like changing your password or permission settings.

If your Facebook account is disconnected, you can resolve the issue by disconnecting and reconnecting your account:

  1. Log out of Facebook.
  2. Log into your Squarespace site.
  3. In the Home Menu, click Settings, and then click Connected Accounts.
  4. Select your Facebook account.
  5. Click Disconnect, then click Confirm.
  6. Click Connect Account. Select Facebook from the Social Accounts menu, and log in using your Facebook username and password.
  7. Allow Squarespace to make changes to the connected account.

Facebook is sharing demo text

If you're seeing text in your Facebook posts that you didn't add, like "lorem ipsum" or other template demo text, ensure that you've replaced or deleted all demo content from your live template. Demo content can appear in sidebars, footers, and Regular Page content.

You can further customize your Facebook posts by adding search engine and page descriptions. If you're still not able to see these on Facebook, follow the steps above for using Facebook's debugger tool.

My built-in domain shows in a Facebook post

If your built-in Squarespace domain (yourname.squarespace.com) appears at the bottom of a Facebook post instead of a custom domain (yourname.com), it might be because it's set as your primary domain.

Open the Domains panel and look for a Primary label. If it appears next to your built-in domain, change it to your custom domain. Then delete the Facebook post and share your content again.

If this doesn't resolve the issue, use Facebook's debugger tool, and then re-post the content again. This prompts Facebook to refresh what it reads from your site and pull in the most updated content.

If your site doesn't have a custom domain yet, you can register one with Squarespace or connect a domain purchased elsewhere.

Facebook is blocking my domain or URL

If you think Facebook is mistakenly blocking your site or domain, you can submit this as an error for Facebook to review.

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Troubleshooting Facebook sharing issues