If your Squarespace domain doesn't have an active 60 day lock, you can transfer it to another provider from the Domains panel of your site. After unlocking the domain from the Domains panel and emailing the transfer authentication code to the domain’s Admin Contact, share the code to the new domain provider. This is how the new domain provider accepts the transfer. The new domain provider won’t accept the domain until they receive the authorization code. Once the new provider accepts the domain transfer, edits to the domain’s DNS records happen from the domain provider’s end and not from our end.
This guide shows you how to get a transfer authentication code (also called an EPP code, transfer key, or authorization code) so your domain provider will accept your domain transfer.
Tip: To transfer a domain to another Squarespace site, visit Moving a domain between sites.
Before you begin
Note these details as you prepare to transfer your domain to a new provider:
- The transfer process can take up to seven business days to complete.
- If you're transferring a free domain, the free offer doesn't carry over to the new provider. They may charge you for continued domain service.
- If you're transferring out a domain ending in .co.uk, .de, .org.uk, or .uk, review the special transfer requirements and exceptions in the linked guides before beginning the process.
- If you have Google Workspace attached to your domain, adjust your MX records with your new domain provider after transferring to prevent an interruption of your email service. You'll keep managing your Google Workspace subscription through Squarespace unless you cancel it.
- If you're leaving all Squarespace services, cancel your website subscription after transferring your domain. Transferring your Squarespace domain doesn't move your site hosting to your new provider or cancel your current Squarespace site.
- If you added DNSSEC to your domain, remove it in the advanced settings panel before beginning the transfer.
Transfer your domain away from Squarespace
To transfer your domain away from Squarespace:
- Open the Domains panel.
- Click the domain you want to transfer.
- Scroll down and uncheck Lock domain. If you don't see the Lock domain option, your domain is already unlocked and you can skip this step.
- Click the Send Transfer Authentication Code button that appears at the bottom of the panel. This will send an email with a unique authentication code to the domain’s Admin Contact.
Tip: If you don’t know the domain’s Admin Contact email address or want to change it, open the domain's Registration Information. This email address may be different than the one you use to log into Squarespace.
- Check your inbox for an email from email@example.com with the subject line: “Auth code for [yourdomain.com]”. If you don't get this email in a few minutes, see the troubleshooting steps below.
- Copy the transfer authentication code from this email and send it to your new domain provider.
Note: The steps to provide the transfer code vary by provider. If you need help, contact them or visit their documentation. Here's domain transfer documentation from popular providers:
Confirm the transfer (optional)
After completing the steps above, you may receive an email from your new provider (via a @registrarmail.net email address) confirming the transfer is in progress. The email includes a link, which may look like it's only for canceling, that you can use to confirm the transfer.
If you click the link and confirm, the transfer will complete as soon as your new provider accepts it. If you don't click the link, the transfer will complete within five business days.
Cancel the transfer
If you change your mind and decide to keep your domain with us, return to the domain in your Domains panel before you send the other provider the transfer authentication code, and check Lock Domain.
After you send the code to your new provider, the transfer can't be canceled through Squarespace. You may be able to cancel the transfer through the confirmation email you receive after completing the steps in this guide. If you didn't receive this email, or don't see an option to cancel the transfer, contact your new domain provider for help.
I didn’t get the transfer authentication code in my inbox.
If you don't receive the transfer authentication code within a few minutes, check your Spam or Junk folder.
If you don’t find the email there, check the domain’s Admin Contact email in the Registration Information panel, and update it if necessary. Click Send Transfer Authentication Code again to resend the email to the correct address.
If you still don’t receive the email, open a ticket, and we'll be happy to help.
My new provider says the transfer code is invalid or expired.
Clicking Send Transfer Authentication Code more than once may send multiple unique transfer codes. If you have multiple transfer code emails in your inbox, ensure that you send the most recent code to your new domain provider. All other codes will be invalid.
I didn't get a verification request email from my new domain provider.
Your new domain provider requires email verification to transfer your domain. If you didn't get the email, ensure that the Admin Contact email shown in your Domains panel is correct.
- Open the Domains panel.
- Click the domain name you're transferring.
- In this domain's settings, click Registration information.
- Ensure that the Admin contact email address is correct. If not, click Admin contact and update the Email address field.
My new provider is asking me to disable Whois privacy.
You don't need to disable Whois privacy to transfer a domain, but some providers may still be using an older transfer flow that requires it. If your new provider asks you to make your Whois information public, you can disable privacy in your domain's settings.
In some cases, this still won't make your domain registration email address visible. If your new provider doesn't offer a way to transfer in without disabling privacy, you may need to choose a different provider.
My Squarespace domain is expired.
You can transfer an expired Squarespace domain, but your website may need to be active. Check with your new domain provider before transferring, as some providers can't accept transfers from expired websites.
I can't edit my Squarespace DNS settings.
After your new domain provider accepts your transfer, you can't edit the domain's DNS or nameserver settings through Squarespace. If you attempt to update anything in the domain's DNS Settings panel, you'll see an error message. To change these, wait for the domain to fully transfer to the new provider, then follow the new provider's instructions.
My new domain provider says the domain can't be transferred.
There are a few reasons your new provider can't accept your domain. Review the following domain lock issues to see if any apply to your domain:
- If you recently purchased the domain, review the domain's billing details to ensure that you purchased your Squarespace domain at least 60 days ago. New domains must stay with their registrar for at least 60 days before transferring.
- If you recently changed the domain's owner contact information, you may have enabled the optional 60 day lock.
- If you recently transferred the domain to Squarespace and your domain's registrar is Tucows, your domain can't transfer for 60 days.
When a domain is locked it can't transfer for 60 days. Connect the domain to your new site while you wait.
If none of the above apply to your domain, ensure that you've unlocked the domain within Squarespace. If Lock Domain is already unchecked, check it again, then uncheck it once more.
If you're still having trouble, open a ticket, and we'll be happy to help.
My domain hasn't transferred to my new provider.
Domain transfers can take up to seven business days. This timing is out of Squarespace's control. If you followed the steps in this guide and your domain still hasn't transferred after seven business days, we recommend contacting your new domain provider for help.