Add, edit or remove your domain’s contact information.

ICANN is the organization that oversees policies for generic top-level domains (gTLDs). To comply with ICANN policies, when you register a domain with or transfer a domain to Squarespace, we’re required to collect valid contact information for the domain. This is the domain’s “registration data.” 

ICANN-accredited registrars and registries, like Squarespace, also need to host public servers that list this information, and other domain details. These listings are called “records.”

This guide provides more details on registration data, public records, and shows how to enter and edit your information at any time.

Note: This guide explains how to edit your registration data. To transfer ownership of your domain in your Squarespace account, follow the steps in Changing domain ownership.

Before you begin

• Per ICANN's Registration Data Policy, registrars, like Squarespace, are only required to collect a “Registrant” contact on a domain’s record. However, registries may require more contacts, like an Admin or Tech, along with the Registrant. Learn more about the contact types and how you can edit them.
• If there's any information in the Organization field (optional), ICANN and other registrars will consider this information as the legal owner of the domain over the Registrant's first and last name provided.
• When you register a new domain, transfer a domain to Squarespace, or edit your contact information, ensure you follow the formatting tips below and review everything carefully.
• If you're registering or transferring a country code top-level domain (ccTLD), ensure you review any unique contact information requirements for these domains. 

Edit a domain contact

To review and change your domain’s registration data within a contact:

1. Open your domains dashboard.
2. Click the domain you want to review, then click Edit in the Registration information section.
3. To avoid errors, follow these formatting tips.
4. Confirm that the email address listed is correct.
5. Click Save.
6. If your domain's registrar is Squarespace Domains LLC or Squarespace Domains II LLC, confirm the information in the pop-up that appears, then click Submit. 
7. If you change the Registrant's email address on a gTLD, verify the changes via email.
8. Keep in mind, if you change the Registrant's name, organization, or email address, you can enable a contact update lock.

Note: If your domain's registrar is Squarespace Domains LLC or Squarespace Domains II LLC, you can cancel the change to the email address in the Registration Information panel. Look for the Contact changes pending message, then click Cancel.

Information included in a registration data record

For decades, Whois has been the primary server used to publicly display domain records. However, ICANN has recently introduced the Registration Data Access Protocol (RDAP) as a replacement. Whether you’re searching on an RDAP or Whois server, the information provided in a domain record is the same:

• Domain’s registration date
• Nameservers
• DNS records
• Domain’s expiration date
• Name of the Registrar that sponsors the domain
• Registrant contact (your registration data)
• Other contact types (depending on the TLD)

Information we collect and formatting tips

It's important for you to maintain up to date registration data — especially the email address — because:

• We send important notifications (like renewal notices) for your domain to this email address.
• We may use the email address to verify domain ownership.
• To transfer the domain to another registrar, we send your domain’s authorization code to this email address.

To ensure that your information is up to date, we'll email you asking that you review your domain's registration data once a year. The message will arrive from either customercare@squarespace.com or no-reply@squarespace.com depending on your domain's registrar.

Review details and formatting tips about specific registration data fields below.

Note: None of the registration fields accept special characters, such as ü, é, ñ, or ø.

Contact Types

Which contact types appear depends on your TLD. Some TLDs only require a “Registrant” contact in their record. Other domains require more contacts, like an "Admin" or "Tech", along with the Registrant: 

• Registrant - The primary contact for the domain, and the only contact who receives domain-related emails. Note that if there's any information in the Organization field, ICANN and other registrars will consider this information as the legal owner of the domain over the first and last name provided in the registrant contact information.

• Admin - Serves as a secondary contact. 
• Tech - Supports the functionality of the domain. 
• Billing - This contact isn't published publicly and never appears in a registrar’s public lookup.

Admin, Tech, and Billing contacts don't receive domain-related emails and don't have permissions to manage your domain or billing unless you grant them separately. 

Organization Field

• If there's any information in the Organization field, ICANN and other registrars will consider this information as the legal owner of the domain over the first and last name provided in the registrant contact information.

Email address

• If you’re transferring a domain, ensure that the email address is one you can access, as this is how we’ll notify you that your transfer is complete.
• If possible, don't use an Apple email address (usually ending in @mac.com, @me.com, or @icloud.com). These accounts sometimes mark our verification emails as spam, making it more difficult for you to verify your domain and complete registration.
• Use an email address that’s not associated with the domain you’re registering or transferring. For example, if you’re registering createbeautifulwebsite.net, don't use addresses ending in @createbeautifulwebsite.net, or the registration will fail. 
• Remove any spaces after the email address.

Phone number

• Enter your phone number with no dashes and no country code, like 5559876543.
• After clicking Continue or Save, the country code will automatically be added based on the country chosen in your address.

Address

• In Address 1, include the name and street number. You can use either the address of the registrant or the address of your organization, regardless of whether you've chosen an individual or an organization as the name of the registrant.
• Use Address 2 (optional) if you have more information to add, like an apartment or floor number. Otherwise, leave this field blank.
• If you don't live in Canada or the United States, leave the State field blank.
• Ensure that the Postal Code is correct and formatted properly.
• Choose a country that matches your phone number. This determines the country code.

Domain privacy

Registrars, like Squarespace or Tucows, need to provide access to registration data records through their public lookup services. 

In accordance with our Domain Name Registration Agreement, we keep your domain registration data private where applicable. However, depending on your registrar, different fields will show in domain registration searches. To learn more about the fields that display, and how to enable and disable privacy settings, visit Whois privacy.

When you register a domain with Squarespace, Whois privacy is enabled automatically if the TLD allows for it. Most country code top-level domains (ccTLDs), such as .com.au or .de, have specific rules that don't allow for Whois privacy. To review a domain's requirements, find the ccTLD in our List of top-level domains (TLDs).

Note: Tucows won’t display Organization information in Whois search results, unless you contact us to publish it.

Verify Registrant contact changes via email

To meet the requirements of ICANN’s Transfer Policy, after you change the email address on the Registrant contact for a gTLD, you receive a verification email from us. The content of the email depends on the domain's registrar. This process is also known as Change of Registrant (COR).

Squarespace Domains LLC and Squarespace Domains II LLC

If your domain's registrar is Squarespace Domains LLC or Squarespace Domains II LLC, the message will be from no-reply@squarespace.com with the subject line "Confirm changes to your domain." 

If you change the Registrant’s email address, first or last name, or Organization name, both the new email address and the old email address need to approve the change, unless no one has verified the old email address. In that case, only the new email address needs to approve the change:

1. In the email, click Review changes.
2. Click Confirm in the page that opens.  
3. Repeat the process with the remaining email address to complete the change.

If you change any other contact information for the Admin, Tech, or Billing contacts, you receive a confirmation email. There's no action needed. The change is complete. 

Tucows domains

If your domain's registrar is Tucows, the email is sent from customercare@squarespace.com with the subject "Verification Required: Please verify your domain name(s) as soon as possible." It can sometimes take up to 24 hours for this email to arrive. 

Even if you verified your domain after registration, you need to verify it again after changing the Registrant's email address. We suspend the domain if you don't verify it via email within 15 days.

1. Open the email and click the link to verify your domain.
2. Click Verify Information in the page that opens.
3. After verifying your domain via email, the contact information change is complete.

Resend the verification email

If you can't find the verification email in your inbox or spam/junk folder, you can resend the message. How you resend the message depends on your domain's registrar.

Squarespace Domains LLC

If your domain's registrar is Squarespace Domains LLC, follow these steps to resend the verification email:

1. Open your domains dashboard.
2. Click the domain you changed the information for recently, then click Registrant in the Registration information section.
3. In the Contact changes pending message, click Resend. 
4. Watch for the message to arrive in the new and old email addresses’ inboxes. 

Tucows

If your domain's registrar is Tucows, you can resend the verification email by opening your domains dashboard, clicking your domain, then clicking Resend verification email. 

Optional contact update lock

If you change the Registrant's organization, name, or email address, you can initiate a contact update lock. If you leave the box unchecked, you can't transfer the domain away from Squarespace for 60 days until the lock ends. To opt out of the 60-day lock, check the box next to Don't initiate 60-day transfer lock. To learn more about locks after editing domain contact information, visit Domain locks.

Back up your contact information

Because your domain registration data is important, we recommend saving it somewhere convenient so you have it for your records.

I received an email about my domain but can't log in

Domain notification emails go to the email address you added to your domain’s registration data‌. This email address isn't necessarily the same as the one you use to log into your Squarespace account. Ensure you're using your Squarespace account email address and try again.

If you're using the correct email address but you still can't log in, visit I can't log in.