Edit your business and payment details and review important account information.

Tip: For questions related to your Squarespace subscriptions and billing, visit Billing basics.

This guide covers how to modify your Payment account settings, update the payment methods accepted by you, and view your account and connection status. 

Note: We’re rolling out Squarespace Payments in waves to all sites, so it may not be available for your site yet.

Squarespace Payments account settings

You can update your professional details, public details, and personal details for your Squarespace Payments account in your account settings. You can also customize the payout descriptor and the information that will appear on customer billing statements.

Edit your business details

Note: When you update your business details, you may be prompted to reverify your account, which may temporarily pause your ability to receive payments.

To edit your business details:

1. Open the Finance panel.
2. Under Accept Credit Cards and More, click Manage Settings.
3. Click the pencil icon next to your contact information.
4. Click the pencil icon next to the section you wish to edit.
5. When you are done editing, click Submit to save your changes.

Edit your payout descriptor

The payout descriptor appears on your bank statements when you receive a payout. The payout descriptor defaults to SQUARESPACE PAYMENTS. If you have more than one Squarespace Payments account, a more detailed descriptor can help differentiate your payouts.

To edit your payout descriptor:

1. Open the Settings panel.
2. Under Accept Credit Cards and More, click Manage Settings.
3. Scroll down to Payout descriptor and enter your custom text up to 22 characters.
4. At the top of the page, click Save.

Edit your customer billing statement

The customer billing statement will appear on the customer's bank or card statements. The customer billing statement defaults to the URL you entered during the Payments sign-up process. The billing statement needs to be similar to your business name, legal entity name, or URL.

To edit your customer billing statement:

1. Open the Settings panel.
2. Under Accept Credit Cards and More, click Manage Settings.
3. Scroll down to Customer billing statement and enter your custom text up to 22 characters.
4. At the top of the page, click Save.

Customize accepted payment methods

You can customize which payment methods you'd like to accept with Squarespace Payments in the Payments panel.

To view or edit accepted payment methods:

1. Open the Settings panel.
2. Under Accept Credit Cards and More, click Manage Settings.
3. Under Manage Squarespace Payments, click the Payment methods tab.
4. Switch the toggle next to each payment type to enable or disable it. 

To learn more about payment methods, visit Managing payments and payouts with Squarespace Payments.

View your account status

You can check the Finance panel to see if your Payments account is active. You may have to provide more information before your account is active. If that is the case, a banner will appear on the Payments panel with the next steps you can take. 

If your account status shows an action needed, it could be one of the following issues:

• You need to verify your business. You'll receive an email stating you need to provide more information to verify your Squarespace Payments account. 
• Your account is under review. This means we’re still verifying the details you provided. This can take anywhere from a few seconds to a few days, and we thank you for your patience. 
• Something went wrong with your bank account connection. Reconnect your bank account to Squarespace Payments.
• Your account is suspended or we're unable to verify your information. Follow the prompts to contact us or request an appeal.

Enable or disable test mode

With test mode enabled, your store is offline and you can place test orders without charging a real payment method. Customers can place orders but won't be able to use a real payment method. Learn more about running test orders.

Requirements

• You need to have at least one product in your store or a donation block to go through checkout.

• If you sell physical products, you need to have at least one shipping or local pickup option.

• Your site should already be connected to a payment processor.
• If your site is private, a 404 error message may appear after checkout. To resolve this, enable checkout on your domain and change your site's availability to public.

Fees

There's no extra charge for test orders. If you place an order with test mode disabled, and refund yourself, you'll only get a refund for the purchased item and the Squarespace transaction fees (only applicable if you are on a Business plan). You won't get a refund for the Squarespace Payments processing fee.

Enable or disable test mode

You can enable or disable test mode at any time with the following steps:

1. Open the Settings panel.
2. Under Test mode, click the toggle to enable or disable it.

Squarespace Payments account transfers

A Site Owner or Administrator can transfer a Payments account between websites or transfer their Payments account ownership to a contributor that has Site Owner or Administrator permissions.  You may want to transfer ownership of your Payments account if you sell your business or make significant changes to your business structure.

To move your Payments account to another site, or to transfer Payments account ownership, ‌contact Customer Support. It’s important to note that your ability to receive or accept payments and payouts may be temporarily impacted by the verification process of the new Payments account owner.

Disconnect Squarespace Payments

To disconnect a Squarespace Payments account from your website, please contact Customer Support. After you disconnect your account, your Squarespace Payments account remains active, and will continue to process payments for existing subscriptions. However, new subscriptions will be processed through the new payment processor you connect‌. You can still view and act on historical Squarespace Payments transactions.