Note: While our most popular guides have been translated into Spanish, some guides are only available in English.
How customers use Customer Accounts

After you enable Customer Accounts, customers can sign into their accounts to manage their information and view orders. This guide covers how customers create and manage their own accounts.

How a customer creates their account

Once you enable Customer Accounts, your customers can create an account during checkout or by using a Sign In link in your navigation menu.

After creating an account, customers will receive a Welcome email.

Tip: You can customize this email to match your store’s brand and include important information.

Create an account at checkout

After customers enter their email, shipping, and billing information, they can check Create an account for faster checkout and create a password for their new account. Customer account passwords must be at least 10 characters.

They can also choose to save their payment information. Customers can save credit card information, but not PayPal or Apple Pay.

Note: Only the last four digits of saved payment methods will display.

 

Healthy_Living__Secure_Checkout.jpg

Sign In link

Enabling Customer Accounts adds a Sign In link in your navigation menu. Customers can use this link to create a new account or sign in to an existing one.

The Sign In link’s design and placement depends on your template. With templates in the Brine family, you can choose to hide the Sign In link or change its style and placement. For help, visit Brine structure and style.

Healthy_Living.jpg

 

Checking out with a Customer Account

Customers with accounts can sign in at checkout by clicking Sign in below the Email field.

Healthy_Living__Secure_Checkout.jpg

Then, they can select a saved shipping address and payment method to complete checkout faster. They can also add new information.

Healthy_Living__Secure_Checkout.jpg

How customers sign in and manage their information

Customers sign in using the Sign In link in your navigation menu. When signed in, the link changes to My Account.

NewGif.gif

Once they’re signed in, they can click the My Account link to:

  • View their orders
  • Add and update billing information
  • Add and update shipping addresses
  • Update their name or password

Healthy_Living.jpg

Via the order email

Customers can also click the View order link in order emails. This opens a new tab or window where they can sign into their account and view their order.

Healthy_Living__New_Order_Confirmed__00036_-_dperson_squarespace_com_-_Squarespace_Inc__Mail.jpg 

Was this article helpful?
11 out of 11 found this helpful
How customers use Customer Accounts