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Transferring a FastDomain domain to Squarespace

If you have a domain with FastDomain, you can transfer it to Squarespace by following this guide. When you transfer your domain, you can manage all of your domain settings and billing from your Squarespace account. You may also find FastDomain's guide helpful as you work on the transfer.

Before you begin the transfer, consider reviewing:

Note: FastDomain recommends transferring your domain 46 days or more before your renewal date. 

Step 1 - Log into FastDomain

Open a new browser window or tab to access your FastDomain account:

  1. Log into your FastDomain account.
  2. Scroll down to Domain.
  3. Check the domain you'd like to transfer. 

Step 2 - Verify domain contact information

Important information about the transfer will be sent via email. Ensure that your contact information is correct to complete the process:

  1. In the box that appears to the right, click the Contacts tab, then check Admin.
  2. Ensure all contact information listed is correct.
  3. Make changes if needed, then click Update contact information at the bottom.
Note: Ensure that you edit the Admin's contact information, not the Registrant's. Editing the Registrant can impose a 60-day lock on your domain. You only need to verify the Admin contact information to transfer your domain. For a smooth transition, the person listed as the Admin should handle the transfer.

Step 3 - Unlock your domain

You need to unlock your domain before it can transfer:

  1. Click the Lock tab.
  2. Ensure your domain is unlocked. If it's locked, click Unlock your domain.

Step 4 - Get EPP code

You'll need an authorization code from FastDomain to complete the transfer:

  1. Click the Transfer EPP tab.
  2. Your authorization code will appear under EPP Code. You’ll enter this code later, so copy and paste it in a safe place before continuing.

Step 5 - Start the transfer and enter the EPP code

Begin the transfer process in your Squarespace site’s Domains panel:

  1. Confirm that you’re logged into the correct Squarespace site.  
  2. In the Home menu, click Settings, then click Domains.
  3. Click Use a domain I own.
  4. Enter the full domain name you’re transferring in the Enter domain field, then click the arrow.
  5. Click Transfer domain.
  6. In the Authorization code field, paste the EPP code, then click Save and continue.

Step 6 - Review and confirm the registration details

In the Registration panel, confirm the contact information associated with the domain is correct. These fields automatically populate with registration information we detect from your WHOIS records with your original registrar. For help formatting these fields, visit Domain contact information.

To review and edit the registration details:

  1. Ensure that the address shown in the Email Address field is correct, as this is how we’ll notify you that your transfer is complete.
  2. Make any necessary changes to the information. Your changes will update on your WHOIS records when your transfer is complete.
  3. When everything looks correct and all required fields are complete, click Save and Continue.

Step 7 - Enter or review your payment information

In the Payment Information panel, the card attached to your site appears as the payment method. If your site is on a trial, you'll enter your credit card information. When everything looks correct, click Save and continue.

If you have any trouble entering your credit card information, ensure you're using a payment method we accept.

Step 8 - Review your order

In the Review Order panel, you'll see the details for the transfer. By transferring your domain to Squarespace, you’ll be charged for one additional year of domain registration with Squarespace. Pricing is based on your domain’s TLD, and may be free if you’re eligible.

To confirm the transfer:

  1. Review the payment information.
  2. Confirm the total charge for one year of domain registration.
  3. Review the terms near the bottom of the panel, including your domain’s new expiration date.
  4. If everything looks correct, click Confirm and Purchase.
  5. You'll see a message confirming you've initiated the transfer. Click Done to return to your Domains panel.

Step 9 - Approve the transfer through FastDomain

FastDomain will automatically approve your transfer within five days of entering your authorization code. However, you can speed up the process by accepting the transfer in your FastDomain Domain Manager.

  1. In your FastDomain account, scroll down to Domain, then check the domain that's pending transfer. 
  2. In the box that appears to the right, click the Transfer EPP tab. 
  3. Click Approve.

Step 10 - Check the transfer status and fix issues

Next, return to the Domains panel to confirm the transfer is in progress. If there's an issue with the domain, an error message will display.

To check the status of your transfer:

  1. In the Home menu, click Settings, then click Domains. You'll see a "Transfer pending" message under your domain.
  2. Click your domain, then click Refresh to see the current status.

Transfer status error messages

If your domain displays an error message, you can clear it depending on the message:

  • Domain is locked - This message displays if the domain is locked, which blocks the transfer. To fix the issue, log into FastDomain, and unlock the domain. After unlocking the domain, this message will clear.
  • Authorization code needed - This message displays if FastDomain rejected the authorization code you entered in Step 5. To fix the issue, ensure the authorization code is correct, enter it in the error message's text field, then click Submit. We suggest copying and pasting the code for accuracy. After entering the correct authorization code, this message will clear.

Step 11 - Wait for the transfer to complete

FastDomain should release the domain to Squarespace. If your domain transfer is still pending after 15 days, and you’ve correctly followed all steps above, contact FastDomain for more details. This timing is out of Squarespace’s control.

While your transfer is in progress, we don't recommend changing your DNS settings or adding a Google Workspace email account. Wait until your domain is fully transferred before adding any new integrations.

When the domain is fully transferred, you'll receive a "Thank you" email from customercare@squarespace.com, and the domain will appear in the Domains panel with a green label.

Troubleshooting failed transfers

If your domain fails to transfer, you’ll get an email from Squarespace. This can happen if you entered wrong information in the registration field, FastDomain rejected the transfer, or for other reasons. For a full list of scenarios, see our FAQ

Tips:

Cancel or remove the transfer

If your domain transfer is pending, you may be able to cancel it:

  1. In the Home menu, click Settings, then click Domains.
  2. Click the domain that's pending transfer.
  3. Click Cancel transfer.
  4. Confirm the cancellation.

If your Domains panel still lists the domain as Transfer in progress, ask FastDomain to deny it. This may or may not be possible, and depends on whether FastDomain has already approved and released the domain.

If the transfer failed and you need to try again, you can remove the current transfer before starting over. While this step isn't necessary, you may find it easier to keep track of pending transfers. 

  1. In the Home menu, click Settings, then click Domains.
  2. Click the domain under Transfers in progress.
  3. In the Transfer error box, click Dismiss.

You may need to refresh your browser for the failed domain to disappear.

Next steps

After the domain transfer is complete, you can: 

Getting more help

For more help with transferring from FastDomain, contact their support team. You can also visit their documentation.

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Transferring a FastDomain domain to Squarespace