If you have a domain with WordPress, you can transfer it to Squarespace by following this guide. When you transfer your domain, you can manage all of your domain settings and billing from your Squarespace account.

Before you begin the transfer, consider reviewing:

• The pricing and billing details.
• Our domain transfer requirements.
• The timing involved in transferring a domain.
• The steps needed to move your custom email address.

Step 1 - Log into WordPress

Go to WordPress and log into your account to prepare your domain for transfer. From the dashboard, click My Site, then click Domains. 

Click the domain you'd like to transfer. 

Step 2 - Verify contact information

Click Contacts and Privacy.

Under Public Record Preview, ensure that the contact information shown is correct. All communications regarding the transfer will be sent to the email address shown here. To make changes, click Edit Contact Info. 

For more help disabling updating contact information, see WordPress' documentation. 

Note: For a smooth transition, the person listed as the domain contact should handle the transfer. If you’re the domain contact, ensure that the email address listed is accurate and accessible.

Step 3 - Unlock your domain and get transfer code

Click the Back arrow at the top of the domain settings, then click Transfer Domain.

Click Transfer to another registrar.

Ensure that your domain is unlocked. If it's not, click Update Settings And Continue. This will unlock your domain and automatically send the authorization code, also called the "transfer code," to the domain contact.

You’ll enter this code during the transfer process, so ensure that you have access to the email before beginning the transfer in Squarespace. If you don't see it, click Resend Transfer Code to try again. 

Step 4 - Start the transfer in Squarespace

Begin the transfer process in your Squarespace site’s Domains panel.

1. Confirm that you’re logged into the correct Squarespace site.  
2. In the Home Menu, click Settings, and then click Domains.
3. Click Use a domain I own.
4. Enter the full domain name you’re transferring in the Domain Name box, and then click Continue.

5. Click Transfer to Squarespace.

A window will open, reminding you of the transfer requirements. Review the information and ensure that you've already taken all required steps.

If you see an error message at this point, ensure that your domain meets all of our transfer requirements. If it does, contact WordPress to investigate.

Step 5 - Prepare domain and authorize transfer

In the next window, you’ll confirm that you’ve unlocked your domain and you’ll enter your authorization code.

The Unlock Domain option should display a green check mark, which means you can transfer the domain. If it displays a red ! instead, contact WordPress help, then click Refresh to try again. 

Next, in the field under Enter Authorization Code, add the authorization code from WordPress.

Tip: The authorization code is a unique string of letters, numbers, and other characters. Because it can be a complex code, we recommend copying and pasting it instead of typing it.

When both options look correct, click Continue.

 

Step 6 - Review DNS settings

In the next window, confirm the DNS records to move to Squarespace. To minimize any downtime, we recommend keeping them all toggled to ON. Any options toggled to OFF must be managed manually.

• Point to Squarespace - Change CNAME and A records to point the domain to Squarespace.
• Keep Other DNS Records - Keep other DNS records intact, like MX records for email. Click View records to review the current DNS settings.
• Move Nameservers to Squarespace - Move the domain's nameservers to Squarespace. If you toggle this option off, it’s not possible to move DNS records to Squarespace. 

If all settings look correct, click Continue.

Step 7 - Review and confirm registration details

In the next window, confirm the domain’s registration details. Ensure that the address shown in the Email Address field is correct, as this is how we’ll notify you that your transfer is complete.

These fields automatically populate with information we detect from your WHOIS records with your original registrar. For help formatting these fields, visit Domain contact information.

When everything looks correct and all required fields are complete, click Continue. If you’ve added any new data, your WHOIS records will update when your transfer is complete. This won't disrupt the transfer process, but will ensure all contact records are correct when they move to Squarespace.

Step 8 - Confirm registration terms and billing

Note: If your site is on a trial, you'll be prompted to enter your payment information before this step.

By transferring your domain to Squarespace, you’ll be charged for one additional year of domain registration with Squarespace. Pricing is based on your domain’s TLD, and may be free if you’re eligible.

To confirm the transfer:

1. Confirm the credit card on file.
2. Confirm the total charge for one year of domain registration.
3. Review the terms in the white box, including your domain’s new expiration date.
4. If everything looks correct, click Transfer.
5. You'll see a message confirming you've initiated the transfer. Click Okay to return to your Domains panel.

Step 9 - Accept the transfer from WordPress

After you've entered your authorization code, WordPress sends an email to the domain contact with a link to approve or deny the transfer. If you don't click the link, WordPress will automatically approve the transfer within five days of entering your authorization code.

Step 10 - Wait for the transfer to complete

The transfer needs time to process. To check the status of your transfer:

1. In the Home Menu, click Settings, then click Domains. You'll see a "Transfer pending" message under your domain.
2. Click your domain, then click Refresh to see the current status.

Your previous provider should release the domain to Squarespace. If your domain transfer is still pending after 15 days, and you’ve correctly followed all steps above, contact WordPress for more details. This timing is out of Squarespace’s control.

While your transfer is in progress, we don't recommend changing your DNS settings or adding a G Suite email account. Wait until your domain is fully transferred before adding any new integrations.

When the domain is fully transferred, you'll receive a "Thank you" email from customercare@squarespace.com, and the domain will appear in the Domains panel with a green label. 

Troubleshooting failed transfers

If your domain fails to transfer, you’ll get an email from Squarespace. This can happen if you entered wrong information in the registration field, entered the authorization code incorrectly, or for other reasons. For a full list of scenarios, see our FAQ. 

Tips

• For help communicating with WordPress, visit Requesting third-party domain help and review the "Transfer help" sections. 
• If you’re experiencing many of the above issues, you may want to keep your domain hosted with your current provider and connect it to Squarespace instead.

Cancel or remove the transfer

If your domain transfer is pending, you may be able to cancel it:

1. In the Home Menu, click Settings, then click Domains.
2. Click the domain that's pending transfer.
3. Click Cancel transfer.
4. Confirm the cancellation.

If your Domains panel still lists the domain as Transfer In Progress, ask WordPress to deny it. This may or may not be possible, and depends on whether they've has already approved and released the domain.

If the transfer failed and you need to try again, you can remove the current transfer before starting over. While this step isn't necessary, you may find it easier to keep track of pending transfers. 

1. In the Home Menu, click Settings, and then click Domains.
2. Click the domain under Transfers In Progress.
3. In the Transfer Error box, click Dismiss.

You may need to refresh your browser for the failed domain to disappear.

Next steps

After the domain transfer is complete, you can: 

• Cancel your WordPress hosting package account if you no longer need it. You’ll now manage all domain settings and billing through Squarespace. Even if your WordPress account doesn't have any domains, your hosting plan will remain active and WordPress will continue billing you until it's cancelled. 
• Set this as your primary domain.
• Choose to hide the domain’s “www” prefix.
• Enable SSL for your site, if you haven't already.
• Add a custom email address through our integration with G Suite.
• Register additional domains.
• Review your domain invoice.

Getting more help

For more help with transferring from WordPress, open a live chat with their support team. You can also visit their documentation.