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Transferring a Network Solutions domain to Squarespace

If you have a domain with Network Solutions, you can transfer it to Squarespace by following this guide. When you transfer your domain, you can manage all of your domain settings and billing from your Squarespace account.

Before you begin

  • You can transfer the domain to a trial or paid site.
  • If you don’t have a Squarespace site yet, start with a domain transfer.
  • If your Network Solutions domain is already connected to a Squarespace site, you can still transfer it to Squarespace without interrupting your domain service.
  • To ensure a smooth transition, we recommend setting the domain's primary contact and Whois contact as the same person, then letting that person handle the transfer. If you’re the person, ensure that the email address listed for both is accurate and accessible. You’ll use this email address to approve the transfer. See Step 2 for more details.
  • Changing your domain contact information can lock the domain for 60 days and block the transfer. Before changing any contact information, ask your provider if this will lock your domain.
  • You can't transfer a domain that has the word "squarespace" or "sqsp" in it.
  • To move a Squarespace Domain to a different Squarespace site, see Moving a domain betweens sites.
  • For common questions and answers about transferring a domain, visit Domain transfers FAQ.

Timing

Domain transfer speed depends on how quickly Network Solutions can process your request. Some domains transfer within one day, while others can take closer to 15 days to complete. By keeping the recommended transfer settings intact, you shouldn’t experience any domain downtime.

Pricing and billing

Here's how much it costs to transfer a domain to Squarespace and how registration works:

  • Pricing is based on the TLD, from $20 to $70.
  • To complete the transfer, you'll pay for one year of domain registration.
  • There's no extra fee for the transfer itself.
  • You'll keep the time remaining on your registration on top of the extra year you'll register through us.
  • If you're eligible, the additional year of registration could be free.
  • Your domain will renew at the same price at the end of its registration term.
  • Your domain includes free Whois Privacy and SSL.

For more details, see our FAQ.

Transfer requirements

Before getting started, ensure your domain is eligible for transfer. If you’re not sure if your domain meets these rules, check with your current registrar.

  • The domain’s TLD must be on our supported TLD list
  • We don’t support registry premium domains.
  • Sixty days must have elapsed since you registered or transferred the domain with your current provider.
  • Your domain must be active with Network Solutions. If your domain is past due, but not completely expired, ask Network Solutions if it's eligible for transfer before starting the process.
  • You’ll need to unlock your domain to transfer it.
  • Your domain’s Whois privacy must be disabled.
  • You’ll need access to the domain's primary contact and Whois contact email addresses to approve the transfer request.
  • We don’t accept domains with current registration terms longer than 9 years.
  • You must approve the transfer via email within five days of receiving your purchase receipt on Squarespace, or the transfer will be automatically cancelled.

If your domain doesn't meet these requirements, you can try connecting it to your site instead.

Moving email records

After transferring your domain to Squarespace, Network Solutions disables any active email service linked to that domain. Before transferring your domain, you may want to migrate your email to G Suite and manage it through Squarespace.
 
If you want to keep your current email provider, we recommend contacting them to ensure that there won’t be any restrictions or issues by moving to Squarespace. We also recommend backing up any essential emails, contacts, or settings you may need.
 
You can transfer your MX records to Squarespace along with your domain. Your MX records keep your email hosted with your current email provider. To avoid service interruptions, ensure that you move all DNS settings to Squarespace. See Step 7 for details.

Step 1 - Log into Network Solutions

Go to Network Solutions and log into your account to prepare your domain for transfer. Click the Account Settings tab. 

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Step 2 - Verify domain contact information

Networks Solutions will send your authorization code to your primary contact, and Squarespace will send the transfer verification to your Whois contact. Verify both email addresses in your Network Solutions Account Settings:

To verify the primary contact information, click User Profile.

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Scroll down to User Profile, and ensure that the email address shown is correct. To change any information, click Edit User Profile

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Next, use a public Whois website, like Who.is or EasyWhois.com, to verify the domain's administrative contact email address. Here's what this information looks like on Who.is:

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If the email address shown is incorrect, follow Network Solutions' instructions to update your Whois contact information.  

Step 3 - Turn off Private Registration 

At the top of the page, click the My Products & Services tab, then click My Domain Names

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Find the domain you'd like to transfer, and click Manage. Scroll down to the Details section, and turn Private Registration off. This means that your Whois contact information will be public during the transfer, but the privacy will automatically re-enable after your domain is successfully transferred.  

Step 4 - Unlock domain and request authorization code

Use the following steps to unlock your domain and get the authorization code:

  1. In the Details section, click Turn Off or Request Authorization Code next to Transfer Lock.
  2. Click Continue
  3. Check the box acknowledging that Network Solutions' transfer terms, then click Continue Transfer.
  4. Complete the survey questions, then click Request Authorization Code
  5. Select Leave Domain Protect off, then check the Request Authorization Code box.
  6. Click Save.

Network Solutions will send your authorization code to the contact email address you confirmed in your User Profile. You’ll enter this code later, so ensure that you have access to the email. 

Step 5 - Start the transfer in Squarespace

Begin the transfer process in your Squarespace site’s Domains panel.

  1. Confirm that you’re logged into the correct Squarespace site.  
  2. In the Home Menu, click Settings, and then click Domains.
  3. Click Use a domain I own.
  4. Enter the full domain name you’re transferring in the Domain Name box, and then click Continue.

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  1. Click Transfer to Squarespace.

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If you see an error message at this point, ensure that your domain meets all of our transfer requirements. If it does, contact Network Solutions to investigate.

Step 6 - Confirm privacy settings

A window will open. To begin the transfer, both of the following options must be confirmed with a green check mark:

  • Unlock domain - Allows the domain to be transferred
  • Disable WHOIS privacy - Ensures that you receive all relevant transfer emails. Confirm that the email address listed is correct. 

If either option displays a red !contact Network Solutions for help, then click Refresh to try again.

You'll also see a reminder to request an authorization code from your provider, if you haven't already. 

If both options look correct, click Continue.

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Step 7 - Review DNS settings

In the next window, confirm the DNS records to move to Squarespace. To minimize any downtime, we recommend keeping them all toggled to ON. Any options toggled to OFF must be managed manually.

  • Point to Squarespace - Change CNAME and A records to point the domain to Squarespace.
  • Keep other DNS records - Keep other DNS records intact, like MX records for email. Click View records to review the current DNS settings.
  • Move nameservers to Squarespace - Move the domain's nameservers to Squarespace. If you toggle this option off, it’s not possible to move DNS records to Squarespace.

If all settings look correct, click Continue.

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Step 8 - Review and confirm registration details

In the next window, confirm the domain’s registration details. These fields will automatically populate with information we detect from your Whois records with Network Solutions.  

Ensure that everything looks correct and all required fields are complete, then click Continue. If you’ve added any new data, your Whois records will update when your transfer is complete.

Step 9 - Confirm registration terms and billing

Note: If your site is on a trial, you'll be prompted to enter your payment information before this step. 

By transferring your domain to Squarespace, you’ll be charged for one additional year of domain registration with Squarespace. Pricing is based on your domain’s TLD and may be free if you’re eligible.

To confirm the transfer:

  1. Confirm the credit card on file.
  2. Confirm the total charge for one year of domain registration.
  3. Review the terms in the white box, including your domain’s new expiration date.
  4. If everything looks correct, click Transfer. 

If your payment is successful, you’ll see a purchase receipt. Click Continue to return to your Domains panel.

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Step 10 - Confirm via email

Next, you’ll receive a "Transfer Request" email from customercare@squarespace.com. Follow the steps in the email to enter your authorization code from Network Solutions and approve the transfer.

The transfer must be approved via this link within five days of receiving your purchase receipt on Squarespace, or it will automatically cancel.

Tip: The authorization code is a unique string of letters, numbers, and other characters. Because it can be a complex code, we recommend copying and pasting it instead of typing it.

If you're having trouble finding this email, you can ask Squarespace to resend it. Click the pending domain in your Domains panel, then click Resend Email

If you authorized a domain transfer from this email address previously, we may automatically authorize the transfer and skip sending you this email. Network Solutions still needs to approve the domain’s release on their end.

Step 11 - Accept the transfer from Network Solutions

After you've entered your authorization code, Network Solutions sends an email to the domain's primary contact with a link to approve or deny the transfer. If you don't click the link, Network Solutions will automatically approve the transfer within five days of entering your authorization code.

Step 12 - Wait and test

After completing the steps above, Network Solutions should release the domain to Squarespace. If your domain transfer is still pending after 15 days and you've correctly followed all steps above, contact Network Solutions for more details. This timing is out of Squarespace's control. 

Visit the Domains panel at any time to check your progress. When the domain is fully transferred, it will appear in the Domains panel with a green label.

Next steps

After the domain transfer is complete, you can: 

Cancel or remove the transfer

You can cancel the pending transfer any time before entering your authorization code. Cancelling stops the transfer and refunds any amount paid for the additional year of registration.

Use the following steps to cancel:

  1. In the Home Menu, click Settings, and then click Domains.
  2. Click the domain under Transfers In Progress.
  3. Click Cancel Transfer or Remove Entry.
  4. On the summary page, confirm the refund amount and click Cancel Transfer.
  5. In the pop-up, click Confirm to proceed. You’ll receive an email confirming the cancellation and refund.

If you already approved the transfer by entering the authorization code, but you haven't yet approved on Network Solutions's end, you can try cancelling from the email link. Network Solutions emails the domain contact before approving the transfer, allowing you a five-day window to cancel. 

If the transfer failed and you need to try again, you can remove the current transfer before starting over. While this step isn't necessary, you may find it easier to keep track of pending transfers. 

  1. In the Home Menu, click Settings, and then click Domains.
  2. Click the domain under Transfers In Progress.
  3. In the Transfer Failed box, click Done.

You may need to refresh your browser for the failed domain to disappear. 

Troubleshooting failed transfers

If your domain fails to transfer, you’ll get an email from Squarespace. This can happen if you entered wrong information in the registration field, entered the authorization code incorrectly, or for other reasons. For a full list of scenarios, see our FAQ

Tips

Getting more help

For more help with transferring from Network Solutions, contact their support team at (888) 642-0209. You can also visit Web.com's documentation (Network Solutions' parent company).

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Transferring a Network Solutions domain to Squarespace