If you have a domain with GoDaddy, you can transfer it to Squarespace by following this guide. When you transfer your domain, you can manage all of your domain settings and billing from your Squarespace account.

Before you begin the transfer, consider reviewing:

• The pricing and billing details.
• Our domain transfer requirements.
• The timing involved in transferring a domain.
• The steps needed to move your custom email address.

Step 1 - Log into GoDaddy

Go to GoDaddy and log into your account to prepare your domain for transfer. Next to Domains, click Manage.

Step 2 - Verify domain contact information

Click the domain you'd like to transfer and confirm that all contact information listed for the Administrator is correct. All communications regarding the transfer will be sent to the Administrator email address. To review or update any of your Administrator information, follow GoDaddy's instructions.

Note: Ensure that you update the Administrator information on GoDaddy, and not the Registrant information. Changes to Registrant fields will forcibly lock your domain for 60 days, which prevents you from transferring. For a smooth transition, the person listed as the Administrator should handle the transfer. 

Step 3 - Unlock your domain

From your domains list, select the domain you're transferring and follow GoDaddy's instructions to unlock your domain. Your domain can’t be transferred while it’s locked.

Step 4 - Request authorization code

You'll need an authorization code from GoDaddy to complete your transfer. GoDaddy may take up to 24 hours to generate and email this code, so we recommend requesting it as soon as you’ve completed the previous steps.

From your domains list, select the domain you're transferring and follow GoDaddy's instructions to request the code. You'll need to complete a form explaining why you're transferring your domain to another provider. 

You’ll enter this code later, so ensure that you have access to the email containing the code, or copy and paste it in a safe place before continuing.

Step 5 - Start the transfer in Squarespace

Begin the transfer process in your Squarespace site’s Domains panel.

1. Confirm that you’re logged into the correct Squarespace site.  
2. In the Home Menu, click Settings, and then click Domains.
3. Click Use a domain I own.
4. Enter the full domain name you’re transferring in the Domain Name box, and then click Continue.

5. Click Transfer to Squarespace.

A window will open, reminding you of the transfer requirements. Review the information and ensure that you've already taken all required steps.

If you see an error message at this point, ensure that your domain meets all of our transfer requirements. If it does, contact your current domain provider to investigate.

Step 6 - Prepare domain and authorize transfer

In the next window, you’ll confirm that you’ve unlocked your domain and you’ll enter your authorization code.

The Unlock Domain option should display a green check mark, which means you can transfer the domain. If it displays a red ! instead, contact your domain provider for help, then click Refresh to try again. 

Next, in the field under Enter Authorization Code, add the authorization code from GoDaddy.

Tip: The authorization code is a unique string of letters, numbers, and other characters. Because it can be a complex code, we recommend copying and pasting it instead of typing it.

When both options look correct, click Continue.

 

Step 7 - Review DNS settings

In the next window, confirm the DNS records to move to Squarespace. To minimize any downtime, we recommend keeping them all toggled to ON. Any options toggled to OFF must be managed manually.

• Point to Squarespace - Change CNAME and A records to point the domain to Squarespace.
• Keep Other DNS Records - Keep other DNS records intact, like MX records for email. Click View records to review the current DNS settings.
• Move Nameservers to Squarespace - Move the domain's nameservers to Squarespace. If you toggle this option off, it’s not possible to move DNS records to Squarespace. 

If all settings look correct, click Continue.

Step 8 - Review and confirm registration details

In the next window, confirm the domain’s registration details. Ensure that the address shown in the Email Address field is correct, as this is how we’ll notify you that your transfer is complete.

These fields automatically populate with information we detect from your WHOIS records with your original registrar. For help formatting these fields, visit Domain contact information.

When everything looks correct and all required fields are complete, click Continue. If you’ve added any new data, your WHOIS records will update when your transfer is complete. This won't disrupt the transfer process, but will ensure all contact records are correct when they move to Squarespace.

Step 9 - Confirm registration terms and billing

Note: If your site is on a trial, you'll be prompted to enter your payment information before this step.

By transferring your domain to Squarespace, you’ll be charged for one additional year of domain registration with Squarespace. Pricing is based on your domain’s TLD, and may be free if you’re eligible.

To confirm the transfer:

1. Confirm the credit card on file.
2. Confirm the total charge for one year of domain registration.
3. Review the terms in the white box, including your domain’s new expiration date.
4. If everything looks correct, click Transfer.

If your payment is successful, you’ll see a purchase receipt. Click Continue to return to your Domains panel.

Step 10 - Accept the transfer through GoDaddy

GoDaddy will automatically approve your transfer within five days completing the process in Squarespace. However, you can speed up the process by accepting the transfer in your GoDaddy Domain Manager. 

In your GoDaddy account, click Manage next to Domains. From the Domains drop-down menu, click Transfers.

On the left side of the Transfers page, click Pending Transfers Out.

Find the domain you're transferring, and click Accept.

Click OK, then click OK again.

Step 11 - Wait for the transfer to complete

Congratulations, you’ve set up the domain to transfer!

Your previous provider should release the domain to Squarespace. If your domain transfer is still pending after 15 days, and you’ve correctly followed all steps above, contact GoDaddy for more details. This timing is out of Squarespace’s control.

While your transfer is in progress, we don't recommend changing your DNS settings or adding a G Suite email account. Wait until your domain is fully transferred before adding any new integrations.

When the domain is fully transferred, you'll receive a "Thank you" email from customercare@squarespace.com, and the domain will appear in the Domains panel with a green label.

Troubleshooting failed transfers

If your domain fails to transfer, you’ll get an email from Squarespace. This can happen if you entered wrong information in the registration field, entered the authorization code incorrectly, or for other reasons. For a full list of scenarios, see our FAQ. 

Tips

• For help communicating with GoDaddy, visit Requesting third-party domain help and review the "Transfer help" sections. 
• If you’re experiencing many of the above issues, you may want to keep your domain hosted with your current provider and connect it to Squarespace instead.

Cancel or remove the transfer

If you already confirmed the transfer in Squarespace, you may still be able to cancel it. If your Domains panel still lists the domain as Transfer In Progress, ask GoDaddy to deny it. This may or may not be possible, and depends on whether the current provider has already approved and released the domain.

If the transfer failed and you need to try again, you can remove the current transfer before starting over. While this step isn't necessary, you may find it easier to keep track of pending transfers. 

1. In the Home Menu, click Settings, and then click Domains.
2. Click the domain under Transfers In Progress.
3. In the Transfer Failed box, click Done.

You may need to refresh your browser for the failed domain to disappear.

Next steps

After the domain transfer is complete, you can: 

• Cancel your GoDaddy account if you no longer need it. You’ll now manage all domain settings and billing through Squarespace.
• Set this as your primary domain.
• Choose to hide the domain’s “www” prefix.
• Enable SSL for your site, if you haven't already.
• Add a custom email address through our integration with G Suite.
• Register additional domains.
• Review your domain invoice.

Getting more help

For more help with transferring from GoDaddy, contact their support team at (480) 505-8877. You can also visit their documentation.