Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

Transferring a GoDaddy domain to Squarespace

If you have a domain with GoDaddy, you can transfer it to Squarespace by following this guide. When you transfer your domain, you can manage all of your domain settings and billing from your Squarespace account.

Before you begin the transfer, consider reviewing:

Step 1 - Log into GoDaddy

Go to GoDaddy and log into your account to prepare your domain for transfer.

  1. In the My Products tab, find the domain you want to transfer. 
  2. To the right of your domain, click Manage
Note: If you purchased Ownership Protection from GoDaddy, you'll need to disable it before transferring the domain. To do so, follow GoDaddy's steps for downgrading domain protection.

Step 2 - Verify domain contact information

All communications regarding the transfer will be sent to the Administrative email address, so you'll need to verify the contact information is accurate to complete the process.

  1. Scroll down to the Contact Information section.
  2. Ensure that the Administrative email address is accurate. 
  3. If you need to change the email address, click Edit, uncheck the Use for all contact types box, update the email address in the Administrative tab, then click Save.
Note: Ensure that you update the Administrative information on GoDaddy, and not the Registrant information. Changes to Registrant fields may lock your domain for 60 days, which prevents you from transferring. For a smooth transition, the person listed as the Administrative contact should handle the transfer. 

Step 3 - Unlock your domain

You need to unlock your domain before it can transfer:

  1. In the Additional Settings section, locate the Domain Lock status.
  2. If Domain Lock is on, click Edit to unlock the domain, then click the toggle to change the status to Unlocked.
  3. You'll see a message that GoDaddy is processing the domain's lock. 

Step 4 - Request authorization code

You'll need an authorization code from GoDaddy to complete your transfer. GoDaddy may take up to 24 hours to generate and email this code, so we recommend requesting it as soon as you’ve completed the previous steps.

  1. In the Additional Settings section, click Transfer domain away from GoDaddy
  2. Click Continue with transfer.
  3. Click Click here to see Authorization Code
  4. Click Copy to clipboard
  5. Save the authorization code somewhere safe to use later. 

Step 5 - Start the transfer and enter the authorization code

Begin the transfer process in your Squarespace site’s Domains panel:

  1. Confirm that you’re logged into the correct Squarespace site.  
  2. In the Home Menu, click Settings, then click Domains.
  3. Click Use a domain I own.
  4. Enter the full domain name you’re transferring in the Domain Name field, then click Continue.
  5. Click Transfer to Squarespace.
  6. In the Enter Authorization Code field, paste the authorization code, then click Continue.

Step 6 - Review DNS settings

In the next window, confirm the DNS records to move to Squarespace. To minimize any downtime, we recommend keeping them all toggled to ON. Any options toggled to OFF must be managed manually.

  • Point to Squarespace - Change CNAME and A records to point the domain to Squarespace.
  • Keep Other DNS Records - Keep other DNS records intact, like MX records for email. Click View records to review the current DNS settings.
  • Move Nameservers to Squarespace - Move the domain's nameservers to Squarespace. If you toggle this option off, it’s not possible to move DNS records to Squarespace.

If all settings look correct, click Continue.

Step 7 - Review and confirm registration details

In the next window, confirm the domain’s registration details. Ensure that the address shown in the Email Address field is correct, as this is how we’ll notify you that your transfer is complete.

These fields automatically populate with information we detect from your WHOIS records with your original registrar. For help formatting these fields, visit Domain contact information.

When everything looks correct and all required fields are complete, click Continue. If you’ve added any new data, your WHOIS records will update when your transfer is complete. This won't disrupt the transfer process, but will ensure all contact records are correct when they move to Squarespace.

Step 8 - Confirm registration terms and billing

Note: If your site is on a trial, you'll be prompted to enter your payment information before this step.

By transferring your domain to Squarespace, you’ll be charged for one additional year of domain registration with Squarespace. Pricing is based on your domain’s TLD, and may be free if you’re eligible.

To confirm the transfer:

  1. Confirm the credit card on file.
  2. Confirm the total charge for one year of domain registration.
  3. Review the terms in the white box, including your domain’s new expiration date.
  4. If everything looks correct, click Transfer.
  5. You'll see a message confirming you've initiated the transfer. Click Okay to return to your Domains panel.

confirm_transfer.jpg

Step 9 - Accept the transfer through GoDaddy

GoDaddy will automatically approve your transfer within five days of completing the process in Squarespace. However, you can speed up the process by accepting the transfer. There are two ways to accept the transfer:

  • By email: You can accept the transfer via the email you receive from GoDaddy. The message will include the options to accept or deny the transfer. 
  • By logging into GoDaddy: You can accept the transfer in GoDaddy's My Domains tab. To learn more about accepting the transfer, visit GoDaddy's Accept or decline a transfer guide

Step 10 - Check the transfer status and fix issues

Next, return to the Domains panel to confirm the transfer is in progress. If there's an issue with the domain, an error message will display.

To check the status of your transfer:

  1. In the Home Menu, click Settings, then click Domains. You'll see a "Transfer pending" message under your domain.
  2. Click your domain, then click Refresh to see the current status.

Transfer status error messages

If your domain displays an error message, you can clear it depending on the message:

  • Domain is locked - This message displays if the domain is locked, which blocks the transfer. To fix the issue, log into GoDaddy and unlock the domain. After unlocking the domain, this message will clear.
  • Authorization code needed - This message displays if GoDaddy rejected the authorization code you entered in Step 5. To fix the issue, ensure the authorization code is correct, enter it in the error message's text field, then click Submit. We suggest copying and pasting the code for accuracy. After entering the correct authorization code, this message will clear.

Step 11 - Wait for the transfer to complete

GoDaddy should release the domain to Squarespace. If your domain transfer is still pending after 15 days, and you’ve correctly followed all steps above, contact GoDaddy for more details. This timing is out of Squarespace’s control.

While your transfer is in progress, we don't recommend changing your DNS settings or adding a G Suite email account. Wait until your domain is fully transferred before adding any new integrations.

When the domain is fully transferred, you'll receive a "Thank you" email from customercare@squarespace.com, and the domain will appear in the Domains panel with a green label.

Troubleshooting failed transfers

If your domain fails to transfer, you’ll get an email from Squarespace. This can happen if you entered wrong information in the registration field, GoDaddy rejects the transfer, or for other reasons. For a full list of scenarios, see our FAQ

Tips

Cancel or remove the transfer

If your domain transfer is pending, you may be able to cancel it:

  1. In the Home Menu, click Settings, then click Domains.
  2. Click the domain that's pending transfer.
  3. Click Cancel transfer.
  4. Confirm the cancellation.

If your Domains panel still lists the domain as Transfer In Progress, ask GoDaddy to deny it. This may or may not be possible, and depends on whether GoDaddy has already approved and released the domain.

If the transfer failed and you need to try again, you can remove the current transfer before starting over. While this step isn't necessary, you may find it easier to keep track of pending transfers. 

  1. In the Home Menu, click Settings, and then click Domains.
  2. Click the domain under Transfers In Progress.
  3. In the Transfer Error box, click Dismiss.

You may need to refresh your browser for the failed domain to disappear.

Next steps

After the domain transfer is complete, you can: 

Getting more help

For more help with transferring from GoDaddy, contact their support team at (480) 505-8877. You can also visit their documentation.

Was this article helpful?
60 out of 88 found this helpful
Transferring a GoDaddy domain to Squarespace