Changing your Member Areas billing plan

Upgrade or downgrade your Member Areas subscription.

You can change your Member Areas billing plan and cycle at any time. This guide covers changing your pricing plan and how frequently you're billed for service (monthly or annually).

Site owners and contributors with Admin or Billing permissions can make these changes.

Tip: All Squarespace individual plan subscriptions are independent from each other, and each payment has its own billing cycle and invoice. Learn more in Checking your billing subscriptions.

Before you begin

• We charge the same card for all Squarespace subscriptions. To change this card before changing your billing plan, first update the card on file in the Billing panel of your website, then follow the steps in this guide.
• To change your plan and billing cycle, change your plan first, and then return to the Billing panel to change your billing cycle. You can't change your plan and billing cycle at the same time.
• If your subscription is past due, update your card on file first.
• You can't move a subscription to a different site.

Note: When you change your plan or billing cycle, you may be refunded or charged the prorated difference. Any refunds will process in 3 to 10 business days depending on your bank.

Change your billing plan

You can change your Member Areas subscription that's part of your individual plan or change your website platform billing plan. Keep in mind that changing your website platform billing plan changes other features on your site.

To change your Member Areas billing plan:

1. Open the Billing panel.
2. Under Subscriptions, click Member Areas or Subscriptions.
3. Beside the name of your current billing plan, click Change.
4. Choose a plan and billing cycle.
5. Review the plan change details, including any charges.
6. Click Confirm and Purchase

Before downgrading your plan, you’ll need to remove enough member areas and uploaded videos from your site to match the limitations of the plan you're downgrading to. For example, if you’ve created three member areas and uploaded 20 hours worth of video content to your site while on a Core or Premium pricing plan, you'll need to delete two member areas and delete 15 hours of video files before downgrading to a Starter or Professional plan.

Change your billing cycle

To switch to annual or monthly billing:

1. Open the Billing panel.
2. Under Subscriptions, click Member Areas or Subscriptions.
3. Beside your current billing cycle (Pay monthly or Pay annually), click Change.
4. Click Annually or Monthly.
5. Click Confirm cycle change.

Plan changes and access to features

When you change your plan or billing cycle, you’ll gain or lose access to specific features. If you're downgrading your plan, you may lose essential features at the end of your current billing cycle. Review your plan’s features before changing plans.

If you switched to monthly billing

If you switch from annual to monthly billing, you’ll start a new billing cycle. You won’t be charged your new plan’s pricing until the start of your new monthly billing cycle. You’ll also have access to your current plan’s features until the start of your new billing cycle. 

If you switched to annual billing

If you switch from monthly to annual billing, you’ll start a new billing cycle. You’ll be charged immediately for your new billing cycle. The invoice will be a prorated charge based on the cost of the unused time from the month subtracted from the cost of the annual plan.

Downgrade your plan

If you downgrade your plan, you’ll have access to your current plan’s features until the end of your current billing cycle. You’ll be charged your new plan’s pricing at the start of your new billing cycle. Your billing cycle and renewal date won’t change.

Upgrade your plan

If you upgrade your plan, you’ll be charged the prorated difference between the two plans based on the remaining time in your billing cycle. You’ll have immediate access to your new plan’s features. Your billing cycle and renewal date won’t change.