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Product waitlists

Enable product waitlists to notify interested shoppers when sold-out products are back in stock. After you enable waitlist signups, shoppers can submit their email address on the product details page when the product is sold out.

Waitlists are available for customers on the Commerce Basic and Advanced plans.
  • In version 7.0, waitlists are only available on sites with Advanced Products Pages.
  • In version 7.1, waitlists are available on all sites.

Enable product waitlists

To enable product waitlists on Squarespace versions 7.0 and 7.1:

  1. In the Home Menu, click Commerce, then click Waitlists.
  2. Click .
  3. Switch the toggle on beside Allow Waitlist Signups.

To customize the signup text on the product details page:

  1. Click Product page content.
  2. Click a field to customize the text.
  3. Click Save.

After you enable product waitlists, the signup option will display on the product details page when a product is sold out.

Waitlist_Signup.png

View email and waitlists

In the Waitlists panel, you can view the name of each product with a waitlist, the number of signups, and the individual email addresses that are signed up.

All sold out products with waitlists display in the Out of Stock tab. After you replenish your inventory, the waitlist moves to the In Stock tab. You can only email the waitlist for in stock products.

To email the waitlist:

  1. Click the product.
  2. Click Email all.

After you send the email, the waitlist will be removed from the panel. It’s not possible to view sent emails.

Customize the waitlist email

To view and edit the default waitlist email:

  1. In the Waitlists panel, click .
  2. Click Email.
  3. Edit the email subject line, title, and body.
  4. Click Save.

For more help, visit Commerce email notifications.

Add Google reCAPTCHA

To help reduce spam, add Google reCAPTCHA to the product waitlist signup field. This prompts shoppers to check a box to prove they're not a robot before they can submit their information. To learn more, visit Adding Google reCAPTCHA to forms.

Disable product waitlists

To remove the waitlist signup from sold out products:

  1. In the Home Menu, click Commerce, then click Waitlists.
  2. Tap .
  3. Switch the toggle off beside Allow Waitlist signups.

Existing waitlists will be removed from the panel. They’ll reappear if you enable waitlists again in the future.

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Product waitlists