Value-Added Tax, or VAT, is a tax on goods and services for residents of the European Union, United Kingdom, and other countries. Rates can range from 7.7% to 27%, depending on the country. To find out if we collect VAT in your country, go to Countries where we collect VAT.
If you're a qualifying resident, we may collect VAT along with your subscription payments.
Tip: For help collecting VAT using Squarespace Commerce, visit Collecting VAT or GST. For residents of countries who pay taxes on goods and services, visit GST and Squarespace billing. For residents of Canada, visit Canadian tax and Squarespace billing.
VAT and Squarespace pricing
If you reside in a country where we collect VAT and don’t verify that you’re exempt, all payments you make to Squarespace are subject to VAT according to your country’s standard rate. This applies to any paid service we offer, including your:
- Website subscription purchases or renewals
- Domain purchases, renewals, or transfers
- Email Campaigns purchases or renewals
- Google Workspace subscription purchases, renewals, or charges for new users
- Getty Images purchases
- Member Areas subscription purchases
- Squarespace Scheduling
Prices listed on our website don’t include VAT. You can review your total charge and tax breakdown before checkout and on your invoices.
Am I exempt from VAT?
Your country's tax laws determine if you're eligible for a VAT exemption. We can't advise on VAT exemption eligibility. If you have registered for a valid VAT Registration Number (review the note below regarding Irish businesses) and have documentation, you can submit that information to us:
- For recognized international organizations with a VAT exemption certificate issued by an EU member state, follow these steps to manually submit an exemption request
- For organizations in Switzerland, follow these steps to manually submit an exemption request
- For most other countries - Manually add your VAT exemption information
Note: If you’re a Squarespace customer based in Ireland, you do business with Squarespace Ireland Ltd. We must collect VAT from your payment, even if you have a valid VAT ID. If you have a valid VAT ID, you may be entitled to reclaim the VAT. To learn about this process, visit Reclaiming VAT. You can also add a business name and VAT ID to have it displayed on your invoice.
Confirm your VAT information format is valid
Ensure your VAT information is formatted correctly before you add it to your site. Some countries have tools to confirm you've formatted your VAT number correctly:
- For EU businesses, use the European Commission's validation tool
- For UK businesses, use the Gov.uk validation tool
- For Moldovan businesses, use the Ministry of Finance validation tool and enter your IDNO number
- For Norwegian businesses, use Brønnøysund Register (BRREG) system
- For South Korean businesses, visit South Korea’s VAT documentation
For other countries, go to your country’s tax website to find if they have a tool to confirm you’re using the correct format.
Add your VAT exemption information
In many cases, you can manually add your VAT exemption information to your site. If you run a site for a business and you’re exempt from VAT collection, you’ll need:
- Your business name
- Your VAT Registration Number. This name may vary, depending on your country. For example, in Norway it’s called Norwegian Organization Number.
Squarespace sites or standalone subscriptions you already have
You can exempt VAT collection for any of your existing subscriptions. This process also adds your business name and registration numbers to your billing invoices for subscription payments that include VAT.
- In the Home menu, click Settings.
- Click Billing, then click Payment information.
- Enter your credit card information and billing address.
- Select a qualifying country from the Country drop-down menu.
- In the VAT status section, click the checkbox to confirm your business is registered for VAT.
- Enter your business name and VAT registration number or Norwegian Organization number. You’ll need to include the two-letter country code in the registration number for it to be complete.
- Click Save and continue.
If you run multiple Squarespace business sites in applicable countries, repeat these steps for each site individually.
New Squarespace sites or standalone subscriptions you’re purchasing
Complete the VAT fields on the checkout page when upgrading to a paid service. Keep in mind, if you enter your business name, you need to also enter your VAT registration number.
Add your VAT number for Acuity Scheduling accounts
You can add your VAT information by updating your credit card on file. To add your VAT number:
- Go to the My Account page.
- Click Update credit card.
- Enter your VAT number.
- Click Update billing.
Send us your exemption request
Some organizations that are exempt from taxes are issued exemption forms. It’s not possible to add your VAT information directly to your Squarespace site. To have the exemption processed on Squarespace, you’ll need to send us your exemption forms. After our billing specialists review your information, we’ll respond to your exemption status. We can’t apply tax exemptions to trial or expired sites. If you change your billing information in the future, you’ll need to submit another exemption request.
Pan EU exemption
If you’re a recognized international organization with a tax/VAT exemption certificate issued by an EU member state, send us your documentation by contacting us. This way, we can review your tax information. In the ticket, include:
- Subject: VAT - Pan EU certificate
- Website URL: include your domain name or built-in domain (yoursiteid.squarespace.com)
- Attachments: a certificate issued by an organization such as the Ministry of Foreign Affairs of your host EU member state. If it's not in English, please include an English translation.
If your organization is exempt from Swiss VAT and your site has an active, paid subscription, send us your exemption request. Examples of the type of organizations that are exempt from Swiss VAT include:
- Institutional beneficiaries - Intergovernmental organizations, international institutions, quasi-governmental international organizations, diplomatic missions, consular posts, etc.
- Individual beneficiaries - Heads of state, governments, diplomatic representatives, consular officials, high level officials of institutional beneficiaries)
Ensure that you attach the official Swiss exemption certificate, duly stamped and signed, including any relevant required document to prove your status. If it’s not in English, please include an English translation. After our billing specialists review your information, we’ll respond to your exemption status. We can’t apply tax exemptions to trial or expired sites.
Note: There are no other Swiss VAT exemption authorized by the Swiss VAT law. If your site has a paid subscription and your company is domiciled in Switzerland or in Liechtenstein (Swiss VAT registered entities and non-Swiss VAT registered entities), including individuals, Squarespace will issue respective invoices with the applicable Swiss VAT rate.
Remove VAT exemption
If you’re no longer registered for VAT in the country where you reside, remove it by updating your billing credit card and deleting the VAT information. We can't remove the exemption for you. If you have multiple websites, repeat the process for each site that no longer needs VAT exemption.
Countries where we collect VAT
If you reside in a country listed below and aren’t otherwise exempt from VAT (for example, if you live in a tax-free zone), we'll collect VAT in connection with your Squarespace subscriptions and purchases.
For information on VAT exemption in that country, click its link.
- Czech Republic
- Ireland (Note: Squarespace is required to collect VAT from Irish residents and businesses, even if you have a valid VAT ID.)
- Isle of Man
- South Korea
- United Kingdom
I’m based in Ireland and I have a valid VAT ID. Why am I still paying VAT?
If you reside or have your principal place of business in Ireland, Squarespace still collects VAT on your payments. All Squarespace customers who live outside the United States do business with Squarespace Ireland Ltd.
We included this information in our Terms of Service update that went into effect on May 14, 2018. We sent an email to all customers about this update on April 13, 2018, including a link to our blog post.
I received an email about VAT, but I don’t think it applies to me. What should I do?
It’s possible you received this email in error. Our VAT collection process only applies to countries where we collect VAT. If you don't reside in one of the listed countries, open the Business Information panel and check if your business address is correct. If your business address is correct and you aren’t located in a country listed above, you can disregard this email.
Do you collect VAT for past subscription payments?
We aren't retroactively collecting VAT for past invoices.