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VAT and Squarespace billing

Value-Added Tax, or VAT, is a tax on goods and services for residents of the European Union (EU) and other countries. Rates range from 7.7% to 27%, depending on the country.

If you're a qualifying resident, we may collect VAT along with your subscription payments.

Tip: For help collecting VAT using Squarespace Commerce, visit Collecting VAT or GST.

VAT and Squarespace pricing

If you live in an applicable country and don’t verify that you’re exempt, all payments you make to Squarespace are subject to VAT according to your country’s standard rate. This will apply to any paid service we offer, including your:

  • Website subscription purchases or renewals
  • Domain purchases, renewals, or transfers
  • Email Campaigns purchases or renewals
  • G Suite subscription purchases, renewals, or charges for new users
  • Getty Images purchases

Prices listed on our website don’t include VAT. You’ll see your total charge and a tax breakdown before checkout and on your invoices.

Am I exempt from VAT?

If you’re a business in the EU or Norway, follow the steps in the next section to verify you're exempt from VAT collection.

If your organization is exempt from Switzerland in VAT, follow these steps to submit an exemption request.

Note: If you’re a Squarespace customer based in Ireland, you do business with Squarespace Ireland Ltd., and we must collect VAT from your payment—even if you have a valid VAT ID. You can still add a business name and VAT ID to have it display on your invoice. To learn more, see our blog post about our terms update.

Verify your exemption (EU and Norway)

If you run a site for a business in the EU or Norway and are exempt from VAT collection, follow these steps. You’ll need:

  • Your business name
  • Your VAT Registration Number or Norwegian Organization Number

Taking these steps:

  • Exempts you from VAT
  • Adds your VAT information to any invoice for a payment that included VAT

For Squarespace sites you already have

  1. In the Home Menu, click Settings, then click Billing & Account.
  2. Click Billing.
  3. Click Credit Card.
  4. Re-enter your credit card information for verification.
  5. Ensure a qualifying country is selected from the Country drop-down menu.
  6. You should see the VAT Status fields below your payment information.
  7. Enter your business name and VAT Registration Number or Norwegian Organization Number.
  8. Click Save.
  9. Refresh the page to see your updated VAT exemption status.

If you run multiple Squarespace business sites in applicable countries, repeat these steps for each site individually.

For new Squarespace sites

Complete the VAT fields on the checkout page when upgrading to paid service.

Check your VAT information

If our system doesn't recognize your VAT information after following the above steps, check if your information is valid and formatted correctly:

Submit an exemption request (Switzerland)

If your organization is exempt from Switzerland VAT and your site is active on paid service, submit an exemption request here. Ensure that you attach the appropriate exemption forms, duly stamped and signed. If they're not in English, please include an English translation.

After our billing specialists review your information, we’ll respond about your exemption status. We can’t apply tax exemptions to trial or expired sites.

If you change your billing information in the future, you’ll need to submit another exemption request.

Applicable countries

If you reside in a country listed below and aren’t otherwise exempt from VAT (for example, if you live in a tax-free zone), then we will collect VAT in connection with your payments.

For information on VAT exemption in that country, click its link.

Pan EU exemption

If you’re a recognized international organization with a tax/VAT exemption certificate issued by an EU member state, we can waive VAT collection if you send us your documentation:

  • Open an email ticket.
  • Subject: VAT - Pan EU certificate
  • Website URL: Include your domain name or built-in domain (yoursiteid.squarespace.com)
  • Attachments: A certificate issued by an organization such as the Ministry of Foreign Affairs of your host EU member state. If it's not in English, please include an English translation.

After we review your certificate, we’ll follow up to confirm if you're exempt.

FAQ

I’m based in Ireland and I have a valid VAT ID. Why am I still paying VAT?

If you reside or have your principal place of business in Ireland, Squarespace will still collect VAT on your payments. All Squarespace customers who live outside the United States do business with Squarespace Ireland Ltd.

We included this information in our Terms of Service update that went into effect on May 14, 2018. We sent an email to all customers about this update on April 13, 2018, including a link to our blog post.

I received an email about VAT, but I don’t think it applies to me. What should I do?

It’s possible you received this email in error. Our VAT collection process doesn’t apply to you if you do not reside in the EU, Norway, or Switzerland.

If you don't reside in a qualifying country, open the Business Information panel and check if your business address is correct. If your business address is correct and you aren’t located in a country listed above, you can disregard this email.

Will you collect VAT for past subscription payments?

We aren't retroactively collecting VAT for past invoices.

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VAT and Squarespace billing