Information on how VAT is collected on your Squarespace billing, and how to apply your exemption information.

Squarespace collects Value Added Tax (VAT) on purchases and subscriptions from residents of the European Union, United Kingdom, and other countries. The VAT rate, and whether VAT applies to your purchase from Squarespace, depends on your location.

We collect VAT on any paid service we offer, including:

• Acuity Scheduling
• Digital Product plan purchases
• Domain purchases, renewals, or transfers
• Email Campaigns purchases or renewals
• Getty Images purchases
• Google Workspace subscription purchases, renewals, or charges for new users
• Website subscription purchases or renewals

Tip: For help collecting VAT for your business using Squarespace Commerce, visit Collecting VAT or GST. For residents of countries who pay taxes on goods and services, visit GST and Squarespace billing. For residents of Canada, visit Canadian tax and Squarespace billing.

Countries where we collect VAT

If you live in the following countries, Squarespace may charge local VAT on your purchase, depending on your VAT registration status and the tax rules in your country. Click the link for VAT registration information in that country.

• Austria
• Bahrain
• Belgium
• Bulgaria
• Chile
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Egypt
• Estonia
• Finland
• France
• Germany
• Ghana
• Greece
• Hungary
• Iceland
• Indonesia
• Ireland (Note: Squarespace is required to collect VAT from Irish residents and businesses, even if you have a valid VAT ID.)
• Isle of Man
• Italy
• Kenya
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malta
• Moldova
• Monaco
• Netherlands
• Norway
• Peru
• Philippines
• Poland
• Portugal
• Romania
• Saudi Arabia
• Slovakia
• Slovenia
• South Africa
• South Korea
• Spain
• Sweden
• Switzerland
• Tanzania
• Thailand
• Ukraine
• United Arab Emirates (UAE)
• United Kingdom
• Vietnam

How VAT is reflected on your billing invoices

Prices listed on our website don’t include VAT. You can review your total charge and tax breakdown before checkout and on your invoices.

Submit your VAT registration, or VAT exemption information

If you are a VAT-registered or VAT-exempt business, and have documentation, submit that information to us:

• If you have a VAT exemption certificate issued by an EU Member State or Switzerland, ‌follow these steps to manually submit your information
• For most other countries, manually add your VAT registration or VAT exemption information
• If you’re in Indonesia, Ireland, Kenya, South Africa, and Switzerland, you can add your business name and VAT ID to have it show on your invoice.

Note: Your country's tax laws determine if you're required to register for VAT, or if you qualify for a VAT exemption. Squarespace doesn't provide advice about your VAT requirements, and laws applicable to your site or business, as stated in our Terms of Service. If you have questions about collecting taxes, consider speaking with a tax advisor.

Squarespace customers based in Ghana, Indonesia, Ireland, Kenya, South Africa, Switzerland, or Vietnam

If you’re a Squarespace customer based in Ghana, Indonesia, Ireland, Kenya, South Africa, or Switzerland, you do business with Squarespace Ireland Ltd. We need to collect VAT from your payment regardless of your VAT registration status as we can't process tax exemptions for these countries. If you have a valid VAT registration, or a VAT exemption certificate, it's possible you can reclaim the VAT from your local tax authorities. Squarespace customers in Indonesia, Ireland, Kenya, South Africa, and Switzerland can also add a business name and VAT ID to have it displayed on your invoice. Customers based in Ghana can't add a VAT ID at this time. 

Confirm your VAT ID format is valid

Ensure you correctly format your VAT ID before you add it to your site. Some countries have tools to confirm you've formatted your VAT ID correctly:

• For Bahrain business, use the Bahrain National Bureau for Revenue (NBR) VAT Payer Lookup
• For EU businesses, use the European Commission's validation tool
• For UK businesses, use the Gov.uk validation tool
• For Moldovan businesses, use the Ministry of Finance validation tool and enter your IDNO number
• For Norwegian businesses, use Brønnøysund Register (BRREG) system
• For Philippines, use TIN verification tool and enter your TIN number, 
• For South Korean businesses, visit South Korea’s VAT documentation
• For Vietnam, use the Vietnam National Business Registration Portal and enter the VAT ID in the search bar.

For other countries, visit your country’s tax website to find out if they have a tool to confirm you’re using the correct VAT ID format.

Add your VAT registration information

Add your VAT information for new sites and subscriptions

When you purchase a new site or subscription:

1. Choose your plan and your billing cycle.
2. Enter your billing address. If you have a VAT-registered billing address, check the box “I certify that my business is registered for VAT.”
3. Enter your business name and your VAT ID. The system will automatically verify if the ID is valid, then will reduce the VAT to 0% after verification.
    

Add your VAT information for existing subscriptions

You can exempt VAT collection for any of your existing subscriptions. This process also adds your business name and registration numbers to your billing invoices for subscription payments that include VAT.

1. If you’re adding VAT information for a website subscription, open the Payment information panel. If you’re adding VAT information for a domain that’s not associated with a site, click the domain in your Domains dashboard, then click Billing.
2. Enter your payment information and billing address.
3. Select a qualifying country from the Country dropdown menu.
4. In the VAT status section, click the checkbox to confirm your business is registered for VAT.
5. Enter your business name and VAT registration number or Norwegian Organization number. ‌ Include the two-letter country code in the registration number for it to be complete.
6. Click Save and continue.

If you run multiple Squarespace business sites in applicable countries, repeat these steps for each site individually.

Add your VAT ID for Acuity Scheduling accounts

Note: The instructions below include links to Acuity settings separated by the kind of account you use to log into Acuity.

How you access your settings depends on the type of account you use to log into Acuity. Which kind of account do I have?

If you log into Acuity with a Squarespace account, follow the steps to add your GST information.

If you log into Acuity with an Acuity account, you can add your VAT information by updating your payment method on file:

1. Go to the My Account page.
2. Click Update credit card.
3. Enter your VAT number.
4. Click Update billing.

Send us your exemption request

Some non-business organizations that are exempt from taxes receive exemption certificates. It’s not possible to add your exemption certificate directly to your Squarespace site. To have the exemption processed by Squarespace, send us your exemption certificate. After our billing specialists review your information, we’ll respond to your exemption request.

Note: We can’t apply tax exemptions to trial or expired sites. If you change your billing information in the future, you’ll need to submit another exemption request.

Submit your Pan EU VAT exemption information

If your business holds a tax/VAT exemption certificate issued by an EU member state, send us your documentation to review. In the ticket, include:

• Subject: VAT - Pan EU certificate
• Website URL: include your domain name or built-in domain (yoursiteid.squarespace.com)
• Attachments: a certificate issued by an organization such as the Ministry of Foreign Affairs of your host EU member state. If it's not in English, please include an English translation.

Submit your Switzerland VAT exemption information

If your organization is exempt from Swiss VAT, and your site has an active, paid subscription, send us your exemption request. 

Ensure that you attach the official Swiss exemption certificate, duly stamped and signed, including any relevant required document to prove your status. If it’s not in English, please include an English translation. After our billing specialists review your information, we’ll respond to your exemption status. We can’t apply tax exemptions to trial or expired sites.

Squarespace is required to charge Swiss VAT at the local standard rate if the following apply:

• Your site has a paid subscription.
• You, as an individual, or your company, are in Switzerland, or in Liechtenstein (Swiss VAT-registered entities and non-Swiss VAT-registered entities).

Remove ‌VAT registration information

If you’re no longer registered for VAT in the country where you live, you can delete the VAT information by updating your payment method. We can't remove the exemption for you. If you have multiple websites, repeat the process for each site that's no longer registered for VAT.

FAQ

My domain migrated to Squarespace from Google Domains. Do I still have a VAT exemption?

Your VAT exemption status didn’t migrate with your domain, and you'll need to follow the steps in this guide to request an exemption from Squarespace.

I’m based in Ireland and I have a valid VAT ID. Why am I still paying VAT?

If you live or have your principal place of business in Ireland, Squarespace still collects VAT on your payments. All Squarespace customers who live outside the United States do business with Squarespace Ireland Ltd.

We included this information in our Terms of Service update that went into effect on May 14, 2018. We sent an email to all customers about this update on April 13, 2018, including a link to our blog post.

I received an email about VAT, but I don’t think it applies to me. What should I do?

It’s possible you received this email in error. Our VAT collection process only applies to countries where we collect VAT. If you don't live in one of the listed countries, open the Business Information panel and check if your business address is correct. If your business address is correct and you aren’t located in a country listed above, you can disregard this email.

Do you collect VAT for past subscription payments?

We aren't retroactively collecting VAT for past invoices.