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Cancelling your G Suite account

If you cancel your G Suite by Google service with Squarespace, we’ll transfer your G Suite account to Google. At that point, you can continue service with Google or completely cancel your account through your G Suite Admin Console. We’ll no longer bill you for G Suite.

Note: Please don’t cancel if you’re having trouble with setup. We strongly recommend keeping your subscription for many reasons and contacting us first. See the next section for important details.
Note: To remove a single email address (user) without deleting your account, visit Deleting a G Suite user.

Contact us first. We’re here to help.

If you’re having trouble with setup, please don’t cancel. Cancelling won’t allow you to start over to solve the problem. You won't be able to reinstate G Suite service on your domain through Squarespace.

We can resolve any issues with G Suite and ensure you’re set up for success with email. Open a ticket below, or visit Troubleshooting G Suite.

If you cancel, note these billing details

  • You won’t be able to redeem the free year offer on another domain.
  • You won’t be able to reinstate G Suite service on your domain through Squarespace.

If you're billed monthly for G Suite:

  • You won't receive a refund.
  • You’ll forfeit the free year offer included with an upgrade to a Business or Commerce plan.
  • Your G Suite account will convert to a 30-day trial with Google.

If you're billed annually for G Suite:

  • You'll only receive a refund if you cancel in the 15-day renewal window.
  • If you cancel after the 15-day window, your G Suite account will remain active with Google through the end of your current billing cycle, even if you signed up with the free year offer

Cancel your account

After reading the information above, follow these steps to cancel your G Suite account, which transfers your account to Google.

Note: To continue using G Suite until the end of your billing cycle, disable auto-renew instead of cancelling. This disconnects your email account immediately after your billing cycle ends.

If your G Suite subscription is attached to a Cover Page, Website, or Commerce store:

  1. In the Home Menu, click Settings, click Billing & Account, and then Billing.
  2. Under your list of subscriptions, click G Suite.
  3. Click Cancel G Suite.
  4. In the next panel, click Cancel.
  5. Confirm the cancellation.

If your G Suite subscription is attached to a parking page:

  1. In the Home Menu, click Email, then click Billing & Account.
  2. Click Cancel G Suite.
  3. In the next panel, click Cancel.
  4. Confirm the cancellation.

Next steps

Log into Google

After cancelling your account, log into your G Suite Admin Console:
Visit http://admin.google.com/a/yourdomain.tld (replacing yourdomain.tld with your domain). 

Depending on what you want to do, you can:

  • Set up billing with Google to ensure uninterrupted service
  • Completely cancel your account
Note: After cancelling, Squarespace can no longer help with G Suite.

FAQ

Will cancelling my Squarespace site cancel my G Suite subscription?

No. Billing for G Suite is handled separately. If you cancel your site, we’ll continue to renew your G Suite subscription using the credit card on file.

I see a "Failed to Cancel G Suite" message.

You'll see this message in your Billing panel if you don't have any Administrators in your G Suite account. To resolve this, set one or more of your G Suite users as an Administrator.

  1. In the Home Menu, click Settings, and then click Email.
  2. Click a user.
  3. Check the Administrator option to give this user full administrative access on the G Suite account. 
  4. Click Save.

You should now be able to cancel your G Suite account from the Billing panel.

Note that G Suite user levels are separate from Squarespace permission levels. A Squarespace user with Owner or Administrator permissions won't automatically have G Suite Administrator privileges. 

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Cancelling your G Suite account