Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

Digital products

You can sell ebooks, audio files, and other digital downloads by creating digital products. When a customer purchases a digital product, they're sent a download link. The link expires 24 hours after the purchase. If a customer clicks an expired link, we'll send a new link to the email address used for the initial purchase.

Tip: For merchandise, apparel, and other physical goods, visit Physical products. For events, classes, and services, visit Service products.
Commerce is a premium feature available in Business and Commerce plans.

Before you begin

  • The file size limit for digital products is 300 MB.
  • All file types are accepted, but only one file can be added to each digital product. You can zip files together and upload the zipped file to a digital product, as long as it's under 300 MB.
  • It's not possible to set the quantity or add variants or SKUs for digital products.
  • It’s not possible to sell digital products as subscriptions.

Step 1 - Choose the product type

When first adding a new product, choose Digital.

Digital_product.png

Step 2 - Edit the product information

Note: We recently updated the product editor, so the steps in this guide might not match what you see on your site. You can switch to the new product editor at any time, or follow the steps in Using the classic product editor if you aren’t ready to switch.

Use the NameDescription, and Image fields to add information for your product.

Name_description_image.png

Click Add images or drag and drop images from a folder on your computer to add images for the product. You can add multiple images.

Note: Multiple images will display as thumbnails. To add a unique image for each variant, visit Adding basic product variants.

Step 3 - Upload a file

Click the Upload file upload your file. Choose a file from your computer or drag and drop a file into the upload field.

Upload_file.png

Note: The file size limit for digital products is 300 MB. Only one file can be added to each digital product. You can zip files together and upload the zipped file to a Digital product as long as it's under 300 MB.

Step 4 - Add Pricing

Under Pricing, set the price of the product and create sale pricing.

  • Price - This defines the regular price for your product.
  • On Sale - Switch the toggle on beside On sale to set the product as on sale.
  • Sale Price - Set the sale price in the Sale price field that displays after you switch the toggle on beside On sale.

Step 5 - Add tags and categories

Scroll down to Organization and click Add beneath Categories and Tags to organize your products with tags and categories.Categories_Tags.png

Adding categories to your products automatically creates category navigation on your store pages. The style of this navigation varies by template. To learn more, visit Organizing products.

Formatting tips:

  • Tags must be 80 characters or fewer.
  • Categories must be 25 characters or fewer.
  • Tags and categories are case-sensitive. For example, entering Apples, apples, and APPLES creates three tags or categories.
  • Tags and categories appear in alphabetical order.

Step 6 - Save

Hover over Done and click Save & Publish to publish the product to your store page. This sets the product as available for purchase.

To schedule the product to publish to your live store later, click Save (but not Save & Publish). To learn more, visit Editing products.

Fix saving errors

The digital product can't be saved until you upload its file. If you don't upload a file before saving, this message will appear:

Cannot_save_product.png

How customers download their file

After it's purchased, the file is available for download in the Order Confirmation page. The customer will automatically receive the standard order confirmation email, followed by an email containing a link to the file.

  • This link will expire 24 hours after the purchase.
  • If a customer clicks an expired link, we'll send a new link to the email address used for the initial purchase.
  • To manually re-send the digital download link, open the order in the Orders panel, click Email notifications, then click Send under Resend and Refresh digital goods.
Note: If you change or delete the file in the digital product, your site can't send a new link when customers click an expired download link. To send customers an updated link, manually re-send it from the Orders panel.

Additional options

Beyond the basics, you can add more to your product for further customization, including detailed descriptions, a custom form, images, and custom buttons. To learn more, visit Adding additional information to products.

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