Note: While our most popular guides have been translated into Spanish, some guides are only available in English.
I can't log in

Squarespace 7 offers multiple ways to log into your site. 

You’ll log in using the same email address and password, or social account you signed up with. All of these methods require the email address you used to create your Squarespace account and your password.

Squarespace 5 uses a different login location and method from Squarespace 7. For help, visit Logging into Squarespace 5.

If you have trouble logging into your site, follow this guide to troubleshoot.

Tip: If you can't log in, it could be related to a systemwide issue we're fixing. Follow our Status page to stay updated about any downtime.

Before you begin

Ensure you’re using the same login method you chose when you signed up. You can log in using an email address and password, or through Facebook, Google, or Twitter.

I forgot my password

If you can't log in because you lost your password, visit Recovering your password.

I forgot my email address

If you can't log in because you forgot the email address linked to your account, visit Recovering your email address.

I'm seeing an error message

This email address was not found

This message means we can’t find a Squarespace site associated with the email address you entered. To resolve this:

  • Check the email address box on the login screen for any typos.
  • Try any other email address you may have used to create your account.

If you still can't log in, we can help you troubleshoot. Contact us and include the following information in the body of your message so we can verify your account:

  • Your built-in .squarespace.com URL
  • The full name and last four digits on the credit card used to pay for the site

If you're having this issue with a trial site, contact us and include your built-in .squarespace.com URL and the date you started your trial.

The password is incorrect

Change login preference (You normally log in using…)

Every Squarespace account has one login method. You can log in using an email address and password, or through Facebook, Google, or Twitter. You must log in the same way you signed up, unless you changed your login method.

If you see an error that says you usually log in a different way, try logging in again using the correct method.

It looks like you usually log in with a social account

This means you tried to log in with an email address and password, but your account is set to log in through Facebook, Google, or Twitter. To resolve, click the social account you used to sign up. You can also change how you log into Squarespace.

Account not found

You’ll see this error if you try to log in through a social account that’s not connected to a Squarespace account. To resolve:

I might have a Squarespace 5 site

Squarespace 5 is our older platform, and it uses a different login location and method from Squarespace 7. If your email and password aren't working to log into Squarespace 7 and you think you may have a Squarespace 5 site, visit Logging into Squarespace 5.

I think my password was stolen

If you can't log in because you think someone may have changed your password, visit Recovering your password. After you update your password following the steps in that guide, your previous password will become invalid, preserving your site's security.

I didn't receive a password reset email

After you follow the steps to reset your password, we'll send you a password reset link using the email address you used to create your account.

If you didn't receive this email:

  1. Check your email's Spam or Junk folder.
  2. Add no-reply@squarespace.com to your email account's whitelist.

If these steps don't resolve the issue, you may have entered the wrong email address when you created your site. This is usually the result of a spelling mistake or typo. If you think this is the case, follow these steps.

 

If you still can't log in, we can help you troubleshoot. Contact us and include the following information in the body of your message so we can verify your account:

  • Your built-in .squarespace.com URL
  • The full name and last four digits on the credit card used to pay for the site

If you're having this issue with a trial site, contact us and include your built-in .squarespace.com URL and the date you started your trial.

I think I entered my email address incorrectly

If you think you entered the wrong email address when you created your site (for example, if you suspect that you made a typo or spelling mistake), we can help you fix it. 

Tip: If you remember the incorrect email address and can log in with it, we recommend updating your email address right away.

If you don't know the exact email address you entered, contact us and include the following information in the body of your message so we can verify your account:

  • Your built-in .squarespace.com URL
  • The full name and last four digits on the credit card used to pay for the site

If you're having this issue with a trial site, contact us and include:

  • Your built-in .squarespace.com URL
  • The date you started your trial

After verifying that you own the site, an Advisor will work with you to resolve the issue.

Note: For security reasons, Advisors can't share previous login information, such as the misspelled email address.

The site is displaying a lock icon

If you're seeing a grey screen with a password field and a lock icon, the page is hidden behind a page or site-wide password.

To log into your site, open the login page at https://site-name.squarespace.com/config, replacing site-name with your site title.

Then visit these guides for help removing a site or page-password.

I forgot my domain name

Go to squarespace.com/login and enter your account email and password. You'll see a grid of your sites with thumbnail images of the homepage, site title, and primary domain name.

For help accessing multiple sites connected to a single account, visit Managing multiple sites. 

"Website Expired" screen

If your website expired, you'll see a "Website Expired" screen.

You'll need to reactivate your account to access it again:

  1. Click Owner Login.
  2. Enter your email and password at the login screen, then click Login
  3. From the Home Menu click Settings, and then click Billing & Account.
  4. Enter new billing information and reactivate your site.

I’m seeing a request for an authentication code

If you see a request for an authentication code after entering your email and password, you've enabled two-factor authentication for your account. Use the authentication app on your smartphone to generate a code.

  • If you can’t generate an authentication code, look for the backup codes you printed when you set up two-factor authentication. Each backup code can be used one time, and should be typed in (not copied and pasted).
  • If you don't have your backup codes, contact us.
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