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Connecting a Network Solutions domain to your Squarespace site

If you purchased a domain from Network Solutions and want to keep it registered with them, you can connect it to your site by following this guide. You may also find Network Solution's guide helpful while working on the connection.

Before you begin, review our requirements for connecting a third-party domain.

Tip: If your domain is eligible, we recommend transferring it instead of connecting it. Learn more about the differences between transferring and connecting or get started with a transfer.

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Step 1 - Start the connection in Squarespace

To connect your domain, start in the Domains panel:

  1. In the Home Menu, click Settings, then click Domains. You can also press the ? key while any panel is open and search domains.
  2. Click Use a Domain I Own.
  3. Enter the full domain name you’re connecting in the Domain Name field, and then click Continue.
  4. Click Connect From Provider.
Note: If you see a message that says "This domain is already connected to another Squarespace site," check your other Squarespace sites to find where the domain is connected. Then disconnect it from that site.
  1. Select Network Solutions from the drop-down menu.
  2. Click Connect Domain.
  3. In the message that appears, click Okay.
  4. A new panel will open with the records to create in your Network Solutions account. Keep this panel open for your reference.

Step 2 - Log into Network Solutions

To link the domain to your site, log into Network Solutions:

  1. Go to Network Solutions and log into your account.
  2. In the sidebar, click Domain Names. If you don't see the sidebar, click your account icon in the upper right corner, click Account Settings, then click Domain Names.
  3. Find the domain you're transferring and click Manage under the Action column.
  4. Click Edit Advanced DNS Records.

Network_Solutions_Manage_Advanced_DNS_Settings_Squarespace_Connection.png

You'll now copy the records from the DNS Settings panel within your site to your Network Solutions Advanced DNS.

Note: Don't delete MX records during this process. MX Records connect your email address, and deleting them could interfere with your email service.

Step 3 - Check current A Records

Before adding your CNAME records, ensure you don't have an active www value within your A Records. To check:

  1. In your Network Solutions Advanced DNS, scroll down to IP Address (A Records).
  2. Click Edit A Records.
  3. Find the record with www in the Host column. Delete any values in the corresponding Numeric IP field. You'll keep this field blank to add www as a CNAME value in a later step.
  4. Click Continue.

Step 4 - Add the CNAME Records

In the first line of your Squarespace DNS Settings, copy the unique code that appears directly below the Host column. The unique code is a random string of numbers and letters that must point to verify.squarespace.com.

In the second line of your Squarespace DNS Settings, www appears directly below the Host column. This record must point to ext-cust.squarespace.com. Create these two records in your Network Solutions Advanced DNS:

Host

Type

Points to

Copy and paste the unique code under Host on the first line.

CNAME

verify.squarespace.com

www

CNAME

ext-cust.squarespace.com

  1. Scroll down to Host Aliases (CNAME Records), click Edit CNAME Records.
  2. In the Alias field, paste the unique code from your Host column in the first line of the DNS Settings panel of your Squarespace site.
  3. Click the circle next to Other Host.
  4. In the Other Host field, enter verify.squarespace.com
Note: If you don't add this unique code, or if it's entered incorrectly, the domain will unlink from your site after 15 days. If this happens, you can start over to reconnect the domain.
  1. In the next row's Alias field, enter www
  2. Click the circle next to Other Host.
  3. In the Other Host field, enter ext-cust.squarespace.com
  4. Click Continue.
Note: If you already have a record for www, check Other Host and enter ext-cust.squarespace.com in the field.

Network_Solutions_CNAME_Records_Squarespace_Connection.png

Step 5 - Add A Records

In the last four lines of your Squarespace DNS Settings, you'll see four IP addresses in the Required Data column. Create four A Records in Network Solutions Advanced DNS matching these values:

Host

Type

Points to

@

A

198.185.159.144

@

A

198.185.159.145

@

A

198.49.23.144

@

A

198.49.23.145

  1. Under IP Address (A Records), click Edit A Records.
  2. Find the record with @ (None) in its Host field.
  3. Enter 198.185.159.144 to the right of @ (None).
  4. Scroll down and add @ to three fields in the left hand column.
  5. Enter the following values to the three fields directly to the right of where you entered each @:
    • 198.185.159.145
    • 198.49.23.144
    • 198.49.23.145
  1. Click Continue.

Note: If you have existing A Records, edit any with Host Name @ (None) so the Numeric IP matches the values above. If you see other A Records in your account that don’t match what’s shown in this guide:
  • Host: @ (None) - Delete only if it doesn't match what’s shown in this guide.
  • Host: blank - Delete. "Blank" specifies your domain without the www in front.
  • Host: Mail or Email - Don’t delete. This connects to your email address. Deleting it could interfere with your email service.

Step 6 - Wait for the connection to complete

Now that you've entered the records, it can take 24 to 72 hours for the connection to start working properly. While you wait:

  • You can return to your Squarespace DNS Settings, click Refresh below the records, and the Current Data column will start to show if your records are entered correctly. When the domain is correctly linked, it will appear in the Domains panel with a Connected label.
  • It’s normal to see errors in the Domains panel or when visiting your domain for up to 72 hours after completing the steps in this guide. If you see any error messages after 72 hours has passed, see the next section.

Troubleshoot with the DNS record checker

If we detect that your records weren’t set up properly, your domain will appear in the Domains panel with the message Can’t verify domain ownership.

To troubleshoot, use the DNS checker tool in the Domains panel to see the exact CNAME and A Records to fix with your domain provider.

Click the domain in the Domains panel, and then click DNS Settings. For detailed instructions, visit Checking your domain mapping records.

Getting more help

For more help with settings in your Network Solutions account, contact their support team at (800) 333-7680. To help them understand your issue, you can use our tips for contacting a domain provider

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Connecting a Network Solutions domain to your Squarespace site