Stripe is one of Squarespace Commerce’s supported payment processors. Here are some frequently asked questions about Stripe.
How do I get started with Stripe?
Connect your Commerce store to a Stripe account in the Payments panel. To learn more, visit Accepting credit cards with Stripe.
Who do I contact for support?
If you have questions about connecting Stripe or processing orders through Squarespace, you can open a ticket.
What payment methods can I accept through Stripe?
You can accept these cards through our Stripe integration:
- Visa (credit and debit cards)
- MasterCard (credit and debit cards)
- American Express
- Discover (US merchants only)
Squarespace is unable to accept:
- ACH credit transfers and debits
- Google Pay
- SEPA Direct Debit
- WeChat Pay
How does Stripe process payments?
Stripe processes all transactions for you. After you connect a Stripe account, you can accept payments immediately.
Funds are added to your bank account based on the schedule shown in your Stripe dashboard. If you’re based in the United States, a two-day transfer may be possible after your first transfer.
To see how payment information displays in your Stripe dashboard, visit Stripe's documentation.
What transaction information does Stripe display?
Your Stripe Dashboard displays a payment summary for each transaction, including:
- Payment amount
- Transaction fee
- Net balance
- Payment date
- Customer billing information
- Customer email address, if they were logged in
Stripe doesn't display product details.
How does Stripe transfer money to my account?
Stripe adds funds to your bank account on the fastest payout plan available. You can change your payout schedule for longer than the minimum in your Stripe dashboard. From there, you can also view all transfers from Stripe to your bank account.
To learn more, visit Stripe's documentation on payouts.
Can I accept PayPal through Stripe?
No, but you can connect a PayPal Business account to let customers check out using PayPal. You can connect both Stripe and PayPal.
Do I need a Stripe account to use Commerce?
No. You can connect a PayPal Business account and let customers check out using PayPal only.
Is Stripe secure?
I received an email that says I connected a new Stripe account, but I didn’t make that change.
If you received this email and didn’t actually connect a new Stripe account, please contact us so we can look into it for you. In the meantime, for your security, we recommend these steps:
- In Payment Settings, disconnect and reconnect your Stripe account. You’ll receive another confirmation email.
- Change your Squarespace account password.
Will Stripe reject fraudulent orders or cards?
Stripe has several monitoring practices in place for catching fraudulent charges and suspicious activity. However, as a merchant using Stripe, you’re responsible for ensuring your customers are who they say they are.
How does Stripe handle disputes?
To learn how Stripe handles disputes, visit their documentation.
Are there limits to what I can sell with Stripe?
Yes. Squarespace and Stripe have separate restrictions on what you can sell through our platform. Ensure that you’re not selling any goods or services that:
- Violate Section 10.2 of our Terms of Service.
- Are on Stripe’s list of Prohibited businesses. Learn why Stripe prohibits certain businesses.
What are Stripe's processing fees?
Stripe’s processing fees vary by country. Visit Stripe’s pricing page for details.
What are Squarespace’s transaction fees?
Fully refunding an order refunds all Squarespace transaction fees.
Can I set up subscription, installment, or other recurring payments through Stripe?
Yes. If you use Stripe as your payment processor, you can sell subscription products through Squarespace. To learn more, visit Subscription products.
Is there a minimum or maximum charge amount?
Yes. To learn more about these limits, visit Stripe's documentation.
Can I connect Stripe to my trial site?
You can connect Stripe to a trial site, but you can only complete test orders.
Do purchases using Stripe include discount codes?
Yes. Discounts, taxes, shipping, and all other costs associated with an order can be processed using Stripe.
Can customers check out using multiple cards?
No. It's not possible to split the total between multiple cards at checkout.
Error message: This account already exists
You'll see this error message if you already have a stripe account, or if you started to create a new account without completing Stripe's email verification.
If you already have an account, close the pop-up window, restart the process, and click Already have a Stripe account? in the top-right corner to connect your account.
If you recently created a new account, check your email and complete Stripe's verification process before attempting to connect the account to Squarespace.
Error message: Something Went Wrong
If you see this error when setting up your Stripe connection, disable any browser extensions and try again. You can also try connecting stripe from a different supported browser.