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Managing donations

This guide shows you how to manage donations received via a Donation Block, find information like donor email addresses, and export donations to a .csv file.

Before you begin

  • To start collecting donations, first add a Donation Block to your site.
  • The Donation Block is available on all Website and Commerce plans.
  • Once you add a Donation Block, the Donations panel will appear in the Home Menu.
  • To use the Donation Block, connect a Stripe account to your site. For help with this, visit Using Stripe.
  • It isn't possible to process donations using PayPal at this time.
  • Transaction fees apply to donations.

Review all donations

In the Home Menu, click Donations.

The Donations Panel displays the 100 most recent donations. To view older donations, scroll to the bottom of the panel and older donations will load automatically.

The Donations panel includes:

  • Donation amount
  • Donation Block title
  • Billing name
  • Email address
  • Date received

View donation details

Click any donation to view it in more detail.

The Contribution Summary displays:

  • Donation Block title
  • Donation amount
  • Donor information, including name, email address, billing address, and phone number if entered
  • Additional information (if applicable)
  • Stripe ChargeID link
Note: Credit card details don't display in the summary. To view card details like last four digits, card type, or expiration date, click View in Stripe.

Export donations to a .csv

To export donations to a .csv file, click Export CSV. This is useful if you want a spreadsheet of donors for taking further action like sending thank you messages or preparing any gifts.

The exported file contains:

  • Donation Block title
  • Donation amount
  • Currency type
  • Donor name (first and last name in one column)
  • Email address
  • Address
  • Phone number (if entered)
  • Time and date of donation
Note: Additional Information collected in a Donation Block form isn't included in the exported file.

Refund a donation

You can refund donations from your Stripe account. Donations can't be refunded in the Commerce panel.

To refund a donation, open it and click View in Stripe. Once in Stripe, click Refund and select a full or partial refund.

Note: The refunded donation will still appear in the Donations panel. It isn't possible to remove refunded donations at this time.

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Managing donations